Fix: Samsung Smart TV Netflix Not Working/ Black Screen Issue

With its wide variety of content, Netflix has something for everyone now. New content pours in every week, while the older ones are cleared off in stages. Even on days when you are not sure about what to watch, you can open up the application, and you will find something there.

This popularity has led to smart TV manufacturers, including Netflix, with their TVs by default. Samsung, one of them, also sells their smart TVs with Netflix built into their device. But despite being a default application on a Samsung smart TV, Netflix does run into a few errors on it. One of the most common is the app going blank with no content showing up on it. This can be annoying for anyone trying to watch something on the app. Thankfully, there are some solutions that you can try to fix this, and here in this article, we will discuss them all. So without any further ado, let’s get into it.

How to fix Netflix not working on Samsung smart TV | black screen issue?

Check the servers:

Netflix serves do go on maintenance sometimes, but it is a rare occurrence that your viewing experience would be ruined by it. However, if Netflix servers are down, you will definitely face issues trying to work it on a Samsung smart TV.

Click on this link. It will display information or status about Netlfix’s current situation with its servers. If anything is down, it will show up here. If you see something wrong with the servers, you need to wait till the developers of Netflix work on it. There is nothing you can do from your end to fix this.

However, if you see nothing wrong with the servers, move on to the following possible solution.

Soft reset your TV:

As simple as it may sound, most devices’ problems can be fixed with just a single restart. Even in this case, you can try restarting or resetting your Samsung Smart TV to fix the black screen issue.

Simply restarting the TV by pressing the power off button is not enough for a reset. You need to remove the power cord from the plug point and keep your TV disconnected from the socket for at least two minutes. After those two minutes, connect the power plug of your TV to the socket again and then turn it on.

If this does not fix your black screen issue, try the next given solution.

Disable Samsung Instant On:

Samsung has this Instant On feature similar to Windows’ fast startup feature. As soon as you turn on the Samsung smart TV, it will do its best to boot up as quickly as possible. Sometimes this feature can be problematic, though. There have been reports of other apps on Samsung TVs not working properly when the Instant On feature is turned on. So even with your Netflix application, you should turn off the Instant On feature.

• Open up your TV settings.
• Navigate to the General section.
• Find Instant On here and turn off the toggle for it.

If even this does not fix your black screen issue, try the following solution.

Sign out and then sign in:

You can try signing in to your Netflix again to fix the black screen issue. For some users, this has worked as well.

• Open up the profiles section in your Netflix application.
• Select options on the left side of the screen.
• Select Get Help and then select Log Out.
• Now close the app and then open it up again.
• You will see a screen asking for Netflix login credentials. Enter your credentials and then log in to your account again.

If even this does not fix your black screen issue, try the following solution.

Uninstall application:

Having the latest version of Netflix on your Samsung smart TV is essential if you want the application to function without any bugs. Over time applications develop bugs, and the black screen issue on your Samsung Smart TV could be a bug. So to fix that, you need to update the application to the latest version. And The best way to update an application is to uninstall it completely and then fresh install the latest version again.

To uninstall the Netflix application on your TV, follow the steps below.

• Press the Home button on your remote.
• Open up the Apps tab.
• Go to Settings and then Find Netflix in it.
• Then select Delete, and that will uninstall Netflix from your TV.

To install the Netflix application back on your TV, follow these steps.

• Press the Home button on your remote.
• Open up the Apps tab.
• Select the search icon and then enter the application’s name you are looking to install.
• Once it shows up in the results, select install.

If updating the Netflix app to the latest version does not work for you, try the next method mentioned below.

Update your TV:

After updating the application, you should also run an update on your TV. TVs get firmware updates over time to fix bugs and improve the user experience. So if Netflix not working is related to your TV’s compatibility, an update should fix that up for you.

• Press the Home button on your remote.
• Open up Settings.
• Using your remote, navigate to support.
• Then select Software update.
•  Now select Update Now.
• Wait for the update to be complete and then select Ok.

If even this does not fix your black screen issue, try the following solution.

Check with your ISP:

There is a chance that your internet service provider has some issue with Netflix. ISPs block out certain websites or pages that they see as inappropriate, but they are not always accurate with their selection. There is a small chance that even with your Netflix issue, your ISP could be responsible. The best way to verify that would be to use another internet connection on your TV. If Netflix works fine with another internet connection, contact your ISP right away, and they will resolve the issue.

But if the black screen issue shows up with other connections, try the next solution mentioned below.

Check your Netflix plan:

It is hard to keep track of every subscription plan. With Netflix, there is a chance that your plan might have expired, or someone changed it entirely to a single screen plan or something like that. So open up your Netflix webpage on a web browser and log in to your account there. Here, look for your plan information, and you will know everything you need about your plan’s current situation.

If everything is fine with your plans, move on to the next possible solution.

Check the connection:

A slow or congested internet connection could also cause your Netflix issue. If the application is not getting enough bandwidth to stream the content, it will appear on a black screen.

So restart your router as that will fix your local network bugs, which could fix your problem with Netflix. Unplug it from the power source and wait a while to restart or reset the router. After that, connect the router to the power source again.

If even this does not fix your black screen issue, try the following solution.

Reset smart hub:

If none of the solutions mentioned above worked for you, you should consider this method. Resetting the smart hub will mean losing everything on your TV. Everything will be cleared up from installed apps to logins, and you will have to set up everything on your TV again.

• Press the Home button on your remote.
• Go to the Settings section.
• Using your remote, navigate to support.
• Select Device Care to open up the menu for it.
• Here, choose the option Self Diagnosis.
• Now go to the bottom and select the option “Reset Smart Hub.”
• Your TV will ask for a PIN to confirm your action. By default, the PIN is set as 0000.
• Once you put the PIN in, wait till the reset process is complete.

Contact Samsung:

As an extreme measure, you can also contact Samsung’s customer support. There is a chance that the issue with the screen could be related to faulty hardware, and in that scenario, none of the solutions mentioned above will work. You need to take the TV to the nearest Samsung service center or ask someone from Samsung to come and fix the device.

So that is all about fixing Netflix not working on Samsung smart TV. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.