Fix 2: Restart Your Device
The next method you should try is to restart your device to fix the Netflix stuck on logo or startup screen issue. Sometimes, the Netflix app malfunctions due to the app crashing on your phone, tablet, PC, or even Smart TV. In such cases, you have to perform a restart on your device, which may resolve any minor or software bugs and issues, and you can easily get back to Netflix again. Here’s how you can restart your Android and iPhone devices:
For Android:
- Press and hold the power button for about 10 seconds until the screen turns off.
- Now wait for a moment and press and hold the power button back to turn the device back on.
- Once restarted, try to access your Netflix app and check if it’s working.
For iPhone:
- Press and hold the Power and Volume Up or Volume Down buttons simultaneously until the power menu will appear on the screen.
- Drag the slider to the right to power off your iPhone.
- Now wait for a moment and press and hold the power button until you see the Apple logo on the screen.
- Your iPhone will automatically restart and turn back on after a few seconds.
- Once restarted, try to access your Netflix app and check if it’s working.
For Windows PC:
- Press the Windows Key on the keyboard to open the menu.
- Click on the Power icon at the bottom of the screen and choose the Restart option.
- Now your PC will automatically restart and turn back on after a moment.
For Smart TVs:
If you’re using Netflix on your Smart TVs, whether it’s Apple or Android TV, you should power cycle your Smart TV. This may help you to fix the Netflix stuck on logo or startup screen issue. Here’s how to power cycle your Smart TVs:
- Firstly, turn off your Smart TV using the remote control.
- Now unplug the cable from the wall socket and wait for a few minutes.
- Again, plug the cable back into the wall socket and turn your TV power on using the remote control.
- Now head over to Netflix and check if the issue has been resolved.
Fix 3: Check Server Status
Although Netflix is an extremely robust online platform, it can be served down most times. However, if you have restarted the app or rebooted your devices and Netflix is still stuck on the logo or startup screen on your device, it’s possible that there is a server-down issue. Make sure to check the server status by visiting the official help site of Netflix.
Fix 4: Check the Internet Connection
Netflix won’t work with unstable internet connection on your smartphones and Smart TVs. If you’re still experiencing an issue with Netflix which can be stuck on the logo or startup screen, you may check the internet connection on your device. An unstable internet connection is causing your Netflix from working, which can be stuck on the logo or startup screen issues.
If you’re trying to access Netflix on your device, it won’t work anymore. Make sure to connect your device with a stable internet connection or try switching to a Wi-Fi network and again try to access your Netflix to check if the issue has been resolved.
If you’re using Netflix on your Smart TVs and it is stuck on the logo or startup screen, you should reset your router or modem. Due to an unstable internet connection, Netflix can cause issues and get stuck on the logo screen. In such cases, reset the router by unplugging it for about 30 seconds and then re-plug back and again tries to check if the issue is fixed.
Fix 5: Update Your Netflix App
Another possible thing to fix the Netflix stuck on the logo or startup screen is to update the Netflix app on their Android and iOS devices. It’s possible that you’re experiencing Netflix getting stuck on startup screen issues due to an outdated version. In such cases, you have to update your Netflix on your smartphones. However, if you’re using Netflix on a computer or browser, you have to update it with your browser. Here’s how you can update your Netflix app on your Android and iOS devices:
- Open Google Play Store or App Store on your device.
- Search Netflix in the search bar and select the Netflix app.
- You can see the Update option if an update is available.
- Simply tap on the Update option to download it.
- Wait for a moment until the app is completely installed on your device.
- Now try to check if your Netflix is working.
Moreover, if you try to access Netflix on your Smart TVs and it’s stuck on the logo screen, you should update your Netflix on your Smart TVs. Once you have updated, try to access your Netflix and check if it’s working.
Fix 6: Clear Netflix Cache and Data
Netflix stuck on loading or startup screen problems can be caused by various reasons. One of the main reasons is a corrupted cache and data. Make sure to clear the cache and data of Netflix on your Android device. This may help you to fix the Netflix stuck on logo or startup screen issue on your device. Here’s how:
- Open the Settings app on your device.
- Tap the Apps section.
- Now find the Netflix app from the list of applications.
- Tap the Storage and cache option.
- Finally, tap the Clear Cache option.
Once you have cleared the cache of your Netflix app on your Android smartphone, try to open Netflix and check if it’s working. If the issue persists, you should try other solutions.
Fix 7: Check for Software Update
An outdated version of the device you’re using is also causing the Netflix stuck on logo or startup screen issue. Make sure to check whether your phone system is updated. If you’re running on the oldest software version, it may also cause other issues on your device. Try updating your device to the latest version. Here’s how you can check for a system update on your Android device:
- Open the Settings app on your device.
- Scroll down and select System.
- Tap on the System Update option.
- Your device will automatically check for available updates.
- If an update is available, simply download and install it by following the screen instructions.
- Once the update is finished, restart your smartphone and check if Netflix is working.
If you’re using Netflix as a browser or app on your computer, you have to check your Windows PC for any available updates. It’s possible that your Netflix isn’t working or getting stuck on the logo screen due to an outdated system version. Here’s how you can check for Windows updates on your PC by following the mentioned steps:
- Press Windows + I Key on the keyboard to open the Settings menu on your PC.
- Click on the Windows Update option on the left side of the screen.
- Now click on Check for updates, and your PC will automatically check for available updates.
- If an update is available, simply download the update and install it by following the on-screen instructions.
- Once the update is finished, restart your PC and again check if Netflix is working on your PC.
Fix 8: Reinstall Netflix App
The last thing you can do is reinstall the app if you’re having an issue with Netflix stuck on the logo or startup screen on your device. This may help you to fix the problem you’re facing with your Netflix. However, most users have fixed the issue by simply reinstalling the app. If you’re using Netflix on your Android or iPhone devices, try reinstalling the Netflix app to fix the problem. Here’s how:
- Open Google Play Store or App Store on your device.
- Search Netflix in the search bar at the top of the screen and select the Netflix app.
- Now tap on the Uninstall option.
- Once your Netflix app is uninstalled, tap on the Install option.
- Now your Netflix app has started to download and ensure it is completely installed on your device.
- Once installed, try to open it and check if the issue has been resolved.
How to Fix Netflix Stuck on Logo or Startup Screen on Smart TV?
As we mentioned earlier, the Netflix stuck on logo or startup screen issue is caused by a variety of reasons which can be annoying. However, most users also encountered Netflix issues on the Smart TVs, and you may easily troubleshoot the problem by following the mentioned solutions. So, if you’re using Netflix on your Smart TVs and it’s getting stuck on the logo or startup screen, don’t worry. Here are possible solutions which you can try to fix your Netflix issue on your Smart TVs.
Fix Netflix Issue on Your Firestick Smart TV
If you’re having an issue with Netflix which can be stuck on the logo or startup screen on your Firestick or Fire TV, you should first restart your Smart TV. This may help you to fix the problem you’re facing on your TV. If this method doesn’t work, try to force stop or clear the cache and data of the app. Here’s how you can do it:
- On your Home screen page, select the Settings menu.
- Now choose Application and select Manage installed application.
- Again, select Netflix.
- Click the Force Stop option and again select Clear Cache and Clear Data.
- Now try to open your Netflix and check if the issue has been resolved.
Fix Netflix Issue on Your Roku Smart TV
If you’re having an issue with Netflix which can be stuck on the logo or startup screen on your Roku Smart TV, try restarting your Roku Smart TV. This may help you to fix the problem you’re facing on your TV. If this method doesn’t work, try the below-following steps to fix the problem you’re facing on your TV:
- Press the Home button on your TV remote control at least 5 times.
- Press the Up button once on the remote.
- Now press the Rewind button twice.
- Finally, press the Fast Forward button twice.
- Now wait for your Roku TV to restart and again try to check if the issue has been resolved.
Final Words
Hopefully, the above-mentioned solutions help you to fix the Netflix stuck on logo or startup screen issue on your smartphone as well as Smart TVs and PC. However, you can easily fix the problem by following the mentioned solutions in the correct way and ensure to check that this issue is due to the server or if there is any other specific reason. By following the mentioned solutions, you may easily get back to your Netflix again and access your favorite web shows and movies without any difficulty. If the above-mentioned solutions don’t work, you should contact the Netflix support team for further assistance.
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