Netflix and Amazon Prime are the most widely used streaming services worldwide, with their presence prevalent in all parts of the globe. And almost any device can be used to access their services. Netflix and Amazon Prime apps are available on all major platforms. But what good is a video streaming service if it keeps crashing randomly?
That is the issue we will discuss in this article. After the Ventura update, some macOS users face this issue; if you are one of these users, this article will help you. Here, we have listed some standard solutions you can try from your end to fix the random video crash issue on Netflix and Amazon Prime. So without any further ado, let’s get into it.
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How do you fix the crashing of Netflix and Amazon Prime Video after the macOS Ventura update?
Yes, it is possible that the new OS is incompatible with the installed version of the applications on your Mac, making them crash randomly. But there could be other causes behind it too. So we will provide all the possible solutions for this, and undoubtedly one of them should help you.
Reboot your Mac:
The first thing you need to try, if you have not tried it already, is a system reboot. In most cases, a simple restart or reboot can clear out most software inconsistencies. So if you have not restarted your Mac in a while, you should do it immediately. After the restart, check whether your issue is resolved or not.
If the reboot does not help you, try the next solution mentioned below.
Launch with Shift key:
This trick works for some applications on Mac, and it might also work with Netflix and Amazon Prime Video on your system. Close all instances of the applications from the foreground and background for this. Once it is cleared up, open the App gallery and find the Netflix or Amazon Prime Video app icon. Press the Shift key on your keyboard and then click on the app icon to open it up.
If this does not help, try the next solution.
Check the date and time on your Mac:
The Netflix and Amazon Prime Video applications require an active internet connection. And data and time on any device that has access to the internet need to be precise according to the geographical location. No ISP’s internet connection works properly if the date and time of the device are not in sync with the actual date and time of the region.
To set the correct date and time on your macOS Ventura device, open up Apple Menu and go to System Preferences. Then scroll down and find the option Time & Date. Tap on this and set the correct date and time per your region.
If Netflix or Amazon Prime Video does not work or crashes after this, try the next solution.
Check the servers:
Sometimes even Netflix and Amazon Prime Video servers are under maintenance. When this happens, they inform its users beforehand, either on Twitter or its website. If you are unsure about this, you can also visit DownDetector and check whether their servers are down or running correctly. If the servers are down, there is nothing you can do about it. You can only wait till they resolve this issue on their end.
If there is no server issue, move on to the next solution.
Check your subscription:
Netflix and Amazon Prime Video have autopay features for their subscribers, and they usually charge their customers automatically every month. But if for some reason, the payment did not go through or your subscription is canceled, the applications won’t work on any of your devices. You need to check your subscription plan properly.
If your subscription is intact, but you still can’t get the Netflix or Amazon Prime Video application to work correctly, try the next solution.
Refresh your internet connection:
The Netflix and Amazon Prime Video application requires an active internet connection to function correctly. If your internet connection is slow, or your connection is dropping in every once in a while, that will cause issues for the applications making them crash out of the blue. So it would be best if you tried a couple of things to ensure you refresh your internet connection.
Firstly, if you are using WiFi to connect to the internet, you need to refresh the WiFi connection. For this, Turn off the WiFi toggle on your Mac. After that, wait a couple of minutes and then turn it on again. Your computer will reconnect to the WiFi, and you can use the Netflix or Amazon Prime Video application again.
Furthermore, you should also try resetting your router. Resetting the router is the best way to eliminate any inconsistency with the modem.
For this, turn off the router and remove the power plug from the power source altogether. Now, wait a few minutes and then turn it on again. Now reconnect to the WiFi network again.
If the applications crash or do not work even after this, try the next solution.
Update the apps:
Ventura is a new OS update that Apple has pushed out to its Mac lineup, and not every application will be ready to run on this new OS immediately. Most applications will require an update; without that, apps will only malfunction.
So if you are not on the latest version of Netflix and Amazon Prime Video on your Mac, they might not work correctly. Furthermore, bugs in older versions of the applications could also cause this. So to fix this, you need to update the application to the latest version.
For Netflix:
- Open up the App Store on your Mac.
- Here, search for Netflix. Once it shows up in the results, click on it.
- The app page will open up. Click the update button here and wait until the update process is complete.
For Amazon Prime Video:
- Open up the App Store on your Mac.
- Here, search for Amazon Prime Video. Once it shows up in the results, click on it.
- The app page will open up. Click the update button here and wait until the update process is complete.
If updating Netflix and Amazon Prime Video does not solve your problem, try the next solution.
Reinstall Netflix and Amazon Prime:
Sometimes updating an application is not enough. You need to perform a clean installation. And for that, you need to first uninstall the application from your Mac and then install it again.
For Netflix:
- Open Finder on your Mac.
- Navigate to Applications.
- Right-click on the Netflix app icon.
- Select Move to bin.
- Restart the computer.
- Open up the App Store on your Mac.
- Here, search for Netflix. Once it shows up in the results, click on it.
- The app page will open up. Click on the get button here and wait till the installation process is complete.
For Amazon Prime Video:
- Open Finder on your Mac.
- Navigate to Applications.
- Right-click on the Amazon Prime Video app icon.
- Select Move to bin.
- Restart the computer.
- Open up the App Store on your Mac.
- Here, search for Amazon Prime Video. Once it shows up in the results, click on it.
- The app page will open up. Click on the get button here and wait till the installation process is complete.
If even this does not help, try the next solution.
Run in Safe Mode:
Running your Mac on Safe Mode will let you know if any other application is running in the background that is causing trouble with Netflix or Amazon Prime Video.
For M1 and M2 Macs,
- Shut down your Mac. Wait for 10 seconds.
- Press and hold the power button until you see the screen’s startup volumes and Options icon.
- Select the Startup disk.
- Press Shift Key to Continue in Safe mode.
For Intel Macs,
- Shut down your Mac. Wait for 10 seconds.
- Please turn it on and quickly press and hold the Command + R key.
- You will see the login screen with the Safe mode label at the top.
- Go ahead with the safe mode boot-up.
If Netflix and Amazon Prime Video run well on Safe Mode, the problem is with one of the installed applications on your Mac. But if it’s not working even in the Safe mode, try the next solution.
Contact support:
You should contact Netflix and Amazon Prime support teams if none of the above solutions worked for you. Inform them about the issue you are having through an E-mail, and they should provide you with a proper resolution.
So this is all about fixing Netflix, and Amazon Prime Video keeps crashing after the macOS Ventura update. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.