1. Relaunch Netflix
First of all, you should try closing and relaunching the Netflix application on your respective streaming device manually to ensure there is no issue with the program itself. Sometimes conflicts with the Netflix application or any kind of cache data issue can trouble you a lot.
2. Reboot Your Streaming Device
The second thing you can try restarting your streaming device manually to cross-check if the temporary software glitch or cache data issue is conflicting with the system. You can follow the steps below to reboot your PC, Console, or TV.
For Consoles:
- Shut down your console and then unplug the device from power.
- Press and hold the Power button on the device for a while.
- Wait for around 1 minute > Then plug back the device into the power again.
- Now, turn on your device and run Netflix again.
For Windows:
- Open the Start menu > Click on the Power menu.
- Click on Restart and check for the issue again.
For TV:
Make sure to use your TV remote control to switch off the TV completely by pressing the Power button. Once powered off, wait for a couple of seconds and then power it on again to check for the potential issue.
3. Check Your Internet Connection
Make sure to check out your internet connection properly because something may be causing the internet connection to not work properly. In that case, if you’re using a Wi-Fi network, ensure to restart the router first. Additionally, you can try unplugging the power cable from the router and then waiting for a few seconds.
Once done, connect to the power source again and turn on the router to check for the networking glitch. Alternatively, you can try switching to the wired (ethernet) connection from Wi-Fi or vice versa to check for the issue further. You can also try using a different internet connection to check for the issue.
4. Check the Netflix Server Status
Sometimes it can also be possible that the Netflix server is either down or having some technical maintenance process for specific regions. Several Netflix users may encounter content streaming errors or be unable to connect to the services online.
You can go to the Netflix Help section to check if there is no technical issue troubling you. However, if you’re encountering server downtime at the moment you’re trying then wait for a couple of hours and try running Netflix again.
Currently, at the time of writing this article, we haven’t seen any downtime with the Netflix servers.
5. Update the Netflix App
If you’re experiencing the Netflix Error TVQ-PB-101 then you should update the application to its latest version. An outdated app version can always bring several issues whatsoever. According to some users, updating the Netflix app can fix streaming-related errors.
For Windows:
- Press the Win+R keys to open up a Run dialogue box.
- Type ms-windows-store: and press Enter to open the Microsoft Store app.
- Now, click on the action button next to your profile.
- Click on Download and Updates from the list.
- Next, click on Ready to Install from the left panel.
- If a new update is available, click on Install.
- Follow the on-screen instructions to complete the updating process.
- Once done, restart your computer to apply changes.
For Xbox:
- Go to its home screen menu > Go to My Games & Apps.
- Select Apps on the left side > Choose Netflix.
- Press the Menu button on the controller.
- Select Manage App > Select Updates.
- If a new update is available, download & install it.
For PlayStation:
- Head over to the home screen on your console.
- Highlight Netflix using your controller.
- Press the Options button on your controller.
- Select Check for Updates > Press the O / X button to confirm.
- Follow the on-screen prompts to install the latest Netflix version.
- Once done, go back to Netflix, and check if the problem is solved.
6. Update the Web Browser
Make sure to check for the web browser update manually because an outdated browser version might trigger several issues with the content streaming. Here we’ve shared the Chrome browser steps for example.
- Open Google Chrome > Click on the Menu (three vertical dots icon).
- Click on Settings > Click on About Chrome.
- The browser will automatically check for available updates.
- If available, it’ll automatically download and install the latest version.
- Once done, restart your web browser, and run Netflix again.
7. Clear the Browser Cookies and Cache
Sometimes web browser cookies and cache data might get corrupted after some time. This specific reason can cause the browser to work weirdly at times and cause Netflix content streaming up to some extent. So, you should clear the browser cookies or cache data to fix the issue by following the steps below. Here we’ve mentioned the Chrome browser steps for example.
- Open the Chrome browser > Click on the Menu (three vertical dots icon).
- Next, click on More Tools > Click on Clear browsing data.
- From the Basic tab, click on the Time range as per your choice.
- Enable the Browsing history, Cookies and other site data, Cached images and files option.
- Click on Clear data.
- Once done, restart your browser to apply changes.
8. Clear Netflix Cookies
The chances are high that maybe your web browser has stored too many of the older cookies of Netflix and currently starts causing issues with the updated content. It’s recommended to clear the Netflix cookie and check whether the problem has been fixed or not.
- Open your web browser and go to netflix.com/clearcookies.
- If not signed in to your Netflix account, log in first.
- Now, reload the specific link again to sign you out of your account automatically.
- Select Sign In again > Enter your Netflix account email and password to log in.
- Finally, try streaming Netflix content again.
9. Try Deleting the Netflix Profile
We should also recommend you delete the Netflix Profile and create a new profile again to cross-check the issue. Several reports claimed that re-creating the profile did fix the issue for a few Netflix users.
Please Note: Do not delete the Netflix account by mistake.
- Open Netflix by using the web browser.
- Sign in to your account > Click on the profile icon.
- Click on Manage profiles > Select the specific profile.
- Now, click on Delete Profile at the bottom.
- If prompted, confirm the process.
- Once done, create a new profile.
- Finally, sign in to your Netflix account, and check for the error.
10. Select the Stereo Audio Track
A couple of Netflix users have mentioned that selecting the Stereo Audio Track before playing the movies or TV shows on Netflix did fix the issue. It seems that using the 5.1 surround sound option with the Netflix content has some issues for a few users. So, try checking the same trick. If not helpful, skip to the next method.
11. Use a VPN
Another thing you can do is to use a VPN (Virtual Private Network) service at your end to check if the geo-restricted content limitation is somehow conflicting or not. Even though using a VPN service can help you access streaming content, it may increase the ping delay or server connectivity errors. So, use a faster VPN service for a better experience.
12. Remove and Re-Add Netflix on Roku
You can try removing and re-adding Netflix on a Roku streaming device to check if the problem has been fixed or not. To do that:
- Press the Home button on your Roku remote.
- Highlight the Netflix app > Press the star (*) button.
- Select Remove channel > Choose Remove.
- From the home screen, choose Streaming Channels.
- Select Movies & TV > Select Netflix.
- Choose Add Channel > Select Go to Channel.
- Finally, try running Netflix again.
13. Delete the Saved App Data
You might also need to delete the saved app data on your PlayStation console by following the steps below to ensure there is no issue with the Netflix video streaming.
For PlayStation:
- Go to the PlayStation Home Screen by pressing the PS button.
- Select Quit and hit Yes.
- Go to Game > Choose Game Data Utility.
- Highlight Netflix > Press the Triangle button on the controller.
- Choose Delete > Select Yes.
14. Check for Available Disk Space
You should also check for the available disk space on your Xbox console by following the steps below. Using this method, you’ll be able to free up storage space, and the Netflix app will run smoothly.
For Xbox:
- Press the Xbox button on your controller to open Guide.
- Choose Settings > Choose System.
- Select Storage > Your Xbox console requires more than 8 MB of free space to stream Netflix.
- If the storage space is low, make sure to delete some unused apps/data from your Xbox console.
- This will help in freeing up the storage space to some extent.
15. Reinstall the Netflix App
If none of the workarounds did come in handy then make sure to uninstall and reinstall the Netflix application on your respective device by following the steps below. Though reinstalling a program doesn’t make that much of sense, there is nothing to do at your end.
For Xbox:
- Press the Xbox button on your controller to open Guide.
- Go to Apps > Hit My Apps.
- Highlight the Netflix app.
- Press the X button on your controller for app info.
- Select Delete > Choose Yes.
- Go to Apps > Select Netflix to download the app.
- Try Netflix again.
For PlayStation:
- Go to the Home Screen by pressing the PS button on your controller.
- Select Quit > Choose Yes.
- Go to the TV/Video Services section.
- Highlight Netflix and press the Triangle button on your controller.
- Choose Delete > Select Yes.
- Go back to the Home Screen again.
- Select Quit > Choose Yes.
- Go to the TV/Video Services section.
- Choose Netflix > Select Yes to download it.
For Windows:
- Open the Start menu on your PC.
- Type and search for Control Panel.
- Click on Uninstall a program.
- Right-click on the Netflix app from the list.
- Select Uninstall.
- Once deleted, restart your computer.
- Go to the Netflix app from the Microsoft Store.
- Install the Netflix app.
- Finally, sign into your Netflix account.
Last but not least, you should contact Netflix Support for further assistance regarding this Netflix error. This will help the developers and technical team to investigate the issue deeply.
That’s it, guys. We assume this guide was helpful to you. For additional queries, you can comment below.
Credit: Netflix Help Center
