Honkai: Star Rail is a new 3D role-playing video game that is free-to-play and based on space fantasy gameplay. It is full of adventure and thrills and has been developed and published by HoYoverse. This game is the fourth instalment in the Honkai family and features all new characters, weapons, and a better story mode. However, some users have reported audio problems after the game’s launch, such as sound not working or audio cutting out. If you are experiencing these issues, you can follow a troubleshooting guide to resolve the audio malfunctions in Honkai Star Rail.
Fix: Honkai Star Rail Audio Not Working or Crackling Sound Issue
Affected players reported on Reddit that while playing on the console, the headset turned on, but they barely heard anything else. It seems like everything gets muffled and mixed with lower volume. It ruins the gameplay experience and nothing else. At the same time, some players have also mentioned that there is no issue with the headphones except for the speakers.
1. Repair Game Files
First, you should try repairing the game files in the Epic launcher client to check whether the problem has been fixed. Sometimes having some issues with corrupted or missing game files can be there. To do so:
- Open the Epic Games Launcher: Start by launching the Epic Games Launcher on your computer.
- Navigate to Your Library: Once the launcher is open, click on ‘Library’ in the left sidebar to view your list of games.
- Locate the Game: Find the game whose files you want to verify from your list of installed games.
- Access Game Settings: Click on the three dots under the game’s title to open a menu with more options.
- Select ‘Verify’: In the menu, click on ‘Verify.’ This option will start the process of checking your game files.
- Wait for Verification to Complete: The launcher will begin verifying the game files, which might take a few minutes depending on the game’s size and your computer’s speed.
- Complete the Process: Once verification is done, any missing or corrupted files will be re-downloaded and replaced. After this, you should be able to launch your game without issues.
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2. Disable Nahimic Audio Driver
Nahimic is an Audio Driver your PC manufacturer selected to give you an optimized audio experience on laptops, motherboards, and more. It is a trusted driver designed to optimize and tune the audio performance on your computer.
- You must go to Task Manager (Ctrl+Shift+Esc) and head to Startup.
- Now, disable the Nahimic audio driver from the list.
- Finally, restart the computer to check whether the problem has been fixed.
3. Update Audio Drivers
It’s worth mentioning that Realtek Audio Driver users can head over to this article link to easily download and install the latest version of the audio driver for their specific motherboard or laptop model. Additionally, you can follow the steps below to update the active graphics driver on your Windows computer.
- Press the Windows + X keys to open the Quick Link Menu.
- Now, click on Device Manager to open it > Double-click on Sound, video, and game controllers.
- Right-click on the active or problematic audio device > Select Update driver.
- Click on Search automatically for drivers > Wait for the process to complete.
- If an update is available, the system will automatically check for it and install it.
- Once done, make sure to reboot the system to apply changes.
4. Reinstall Audio Drivers
Possibly, the audio driver on your computer has been corrupted or missing for some unexpected reason. Now, if you’re also feeling the same, make sure to reinstall audio drivers on the PC by following the steps below:
- Press the Windows + X keys to open the Quick Link Menu.
- Now, click on Device Manager to open it > Double-click on Sound, video, and game controllers.
- Right-click on the active or problematic audio device > Select Uninstall device.
- Click on Uninstall again to confirm the task > Wait for the process to be completed.
- Once done, make sure to restart your computer to apply changes.
- After the reboot, the Windows system will automatically reinstall the missing audio driver or audio device (if connected).
However, if it doesn’t get installed by the system automatically, note down the computer model number or the motherboard model number and directly visit the official manufacturer’s website to download & install the latest audio driver.
5. Remove Honkai Star Rail Config
You should try removing the Honkai Star Rail Config file on your PC to check for the issue and whether it has been fixed. To do so:
- Head over to File Explorer (This PC) > Go to the C: drive (where you’ve installed the game).
- Now, go to the specific directory – username\documents\Honkai Star Rail\settings and delete the Honkai Star Rail config file.
- Once done, reboot your PC to apply changes.
6. Check the Wires of the Audio Output
Make sure to check out the audio output device and wires to see whether they’re properly connected & plugged into the valid port or not. It’s quite a simple thing yet effective because sometimes users may forget or do mistakes a lot.
7. Disconnect Other Peripherals
It’s also worth mentioning disconnecting other peripherals to check for the issue again. Just try using a minimum number of external USB devices to ensure what’s causing the issue.
8. Test Out Other Speakers or Headsets
Make sure to test out other speakers or headsets with your computer while playing the Honkai Star Rail game to check for an issue with your existing speaker or headset.
9. Power Cycle your PC
Sometimes performing a power cycle, your PC can fix multiple issues with the game. To do so:
- Make sure to power off the PC and unplug the power cable.
- Wait for around a minute and then power on the computer to check for the issue.
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10. Turn Off Windows Sonic or Spatial Sound
If your desktop or laptop has the Windows Sonic or Spatial Sound feature, then make sure to disable it by following the steps below:
- Click on the Start menu > Go to Settings > Click on System.
- Now, click on Sound > Select Related settings.
- Go to Sound Control Panel and select a playback device.
- Next, select Properties > Select Spatial sound.
- In the Spatial Sound format, select Windows Sonic for Headphones.
- Finally, select Apply, and reboot the PC to change effects.
11. Reset BIOS
If resetting the overclock feature won’t work for you, ensure to try resetting the BIOS/UEFI menu as well. Using the same process, boot into the BIOS/UEFI menu. Then find the BIOS Settings Reset or Default BIOS Setup and select it to confirm. Once done, restart your PC.
12. Update BIOS
Plenty of shortcuts and in-depth tutorials are available online to safely update your Windows system BIOS/UEFI according to your motherboard brand without any issue. Just like the Windows update, BIOS update is also useful and necessary to perform to fix plenty of crashes or errors.
That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.