Update the game:
After forcefully restarting the application entirely, you need to try updating the game to the latest version if you have not done it already. If you installed an early version of the game right when it was released, there is a chance you are playing on a buggy build. So you need to check for updates right away.
- Open up Google Play Store on your Android smartphone.
- Search for the Honkai Star Rail game.
- Open up the game page, and if there is any pending update, you will see the option of updating there.
- Tap on update and wait till the process is complete.
Now try opening up the game again. If it still does not work, try the next solution.
Clear App Data and Cache:
The game data collected over time by your phone can develop some inconsistencies. Due to this inconsistency, your games may behave unusually. So you need to clear up the cache and app data for the game and see if that fixes the problem.
- Open up your phone’s settings.
- Go to the Apps section.
- Locate the Honkai Star Rail app in the list of available applications. Once you find it, tap on it.
- Inside the Honkai Star Rail game settings page, tap on Storage.
- Now at the bottom, you will see the option Clear Data. Tap on it to clear up everything you saved for your application.
- Now relaunch the game.
If it still does not work correctly, try the next solution mentioned below.
Update Android:
There is a possibility that you are on an early build of Android 13. Bugs are evident in the earlier builds the most. So you need to update your smartphone to the latest version of Android 13 and check whether that solves your problem.
- Open up Settings on your phone.
- Navigate to System Update.
- Select Check for updates. If an update is available, download and install it on your smartphone.
- After the update is complete, your smartphone will restart.
If you are updated to the latest version but still struggle to get the Honkai Star Rail game to work correctly, try the next solution.
Fix server and internet connection error:
All the solutions mentioned above are related to the game not working well. But if your problem is with the game not connecting to the servers, then this solution will work for you. Here, we will discuss a fix for your device’s mobile data or WiFi connection.
Usually, the game servers are not at fault. So just working out the network settings on your phone could fix the problem.
- Open up your phone’s settings.
- Go to the Apps section.
- Locate the Honkai Star Rail game in the list of applications that show up. Once you find it, tap on it.
- Tap on the Force Stop option here.
- Now, tap on Storage and then tap on the Clear Data option. Select OK if a confirmation pop-up shows up.
- Now go back to the game’s setting page and tap on Mobile Data. Then tap on “Allow Background Data Usage.”
- Now go back to your phone’s Settings. Then tap on Connections.
- Navigate to Mobile Network > Network Mode.
- Set it to 4G/5G if it was not set to it initially.
- Now relaunch the application.
This should fix the network issue with the Honkai Star Rail game on your Android device.
Honkai Star Rail not working on iPhone:
Similar to what we have seen above, firstly, we will discuss the solutions related to the application and then move on to network-related solutions.
Restart the application:
Restarting the Honkai Star Rail app will eliminate the minor glitches that might stop your application from behaving appropriately.
- Swipe up from the bottom to the middle of the screen until the App Switches page opens.
- Find the Honkai Star Rail game window and remove it from this list. You can swipe the game window up, which will do your job.
- Now restart your iPhone.
If this does not solve the problem with your game, try the next solution.
Update the application:
The latest version of the Honkai Star Rail app comes with many fixes for the application. So if you are on an older game version, you need to update immediately.
- Open up the App Store on your iPhone.
- Search for the Honkai Star Rail game.
- Once you see it in the results section, tap on it to open it up.
- You will see an update button if an update is pending for that game on your device. Tap on it and wait till the update process is complete.
- Now relaunch the game.
If it still does not work correctly, try the next solution.
Reinstall the application:
Reinstalling an application is different from an update. Sometimes an update does not work if the previous app version has inconsistencies. So it would be best to try a complete reinstall for the Honkai Star Rail game.
- Go to your phone’s home screen and look for the Honkai Star Rail game icon.
- Once you see it, touch it and hold it for a few seconds. You will see the option Remove app pop-up here.
- Tap on the Remove app to uninstall the game from your iPhone.
- Now, open up the App Store on your iPhone. And search for the Honkai Star Rail game.
- Once you see it in the results section, tap on it to open it up.
- Then tap on the install button and wait till the process is complete.
- Once the game is installed, launch it on your iPhone.
If it still does not work correctly, try the next solution.
Update iOS:
Sometimes an app becomes incompatible with a particular version of an OS. So if you have the latest version of the Honkai Star Rail game and an old version of iOS, the new version of the game might not be compatible with the current version of iOS. In that case, you must update the iOS to the latest version.
- Open up your phone’s settings.
- Navigate to General > Software Update.
- Install the pending update on your phone.
After the update is complete, your phone will restart. After the restart is complete, relaunch the game. If it still does not work correctly, try the next solution.
Reset Network Settings:
Now, we will discuss solutions related to your device’s mobile data or WiFi connection issues. Usually, the game servers are not at fault. So just working out the network settings on your phone should fix the problem.
- Open up your phone’s settings.
- Navigate to General > Reset.
- Now tap on Reset Network Settings.
- Enter the device passcode.
- Then tap on the option to confirm Reset Network Settings.
Now close your phone’s settings page and then relaunch the application. If it still does not work correctly, try the next solution.
Disable VPN:
If you use a VPN while connecting to the internet, that could also be the issue with the Honkai Star Rail app. Yes, VPN is preferred for any connection to ensure privacy. But if it’s a VPN service that does not work with the game servers, you must change it. Firstly, disable the VPN and see if the issue you are currently facing is resolved. If it is fixed, it is time you change your VPN service.
- Open up your iPhone’s Settings.
- Navigate to General > VPN.
- Tap on your VPN provider here and then select “Delete VPN.”
Now close your phone’s settings page and then relaunch the application. If it still does not work correctly, try the next solution.
If none of the solutions mentioned above worked for you, you need to contact the customer support of Honkai Star Rail and inform them about your issue with your particular Android or iOS device. You will find their contact information on their website here. They should be able to provide you with a proper solution for sure.
So these are all the solutions to fix Honkai Start Rail’s crashing on iPhone and Android issues. If you have any questions or queries about this article, comment below, and we will reply. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.
Hello,
It’s been awhile since I have had this issue on star rail, whenever I join to the loading screen of the train station saying “clearing data updates” , after a few seconds/minutes it kicks me out of the game.
I have enough storage, updated my iOS system, my other games work perfectly fine and star rail even worked the last time I played which was months ago. I had no problems with it whatsoever last time and even played on full quality. Please resolve my issue and help me with this situation, thank you.