Fix Fitbit Versa 4 Not Syncing Issue
Fitbit Versa 4 not syncing or connecting to the smartphone can be fixed easily by trying some troubleshooting steps. However, most users reported this issue on platforms and websites such as Reddit, Twitter, etc. If you have a Fitbit Versa 4 smartwatch and are facing the not syncing issue, follow the below-mentioned methods to fix the issue without any gimmicks.
Fix 1: Check Your Bluetooth Connection
The first way to fix the issue if your Fitbit won’t sync is to check the Bluetooth connection between your Fitbit smartwatch and your device. In order to connect Fitbit with the app, you need to have Bluetooth turned on and within the range of your smartphone.
If you are unsure that the Fitbit Versa 4 smartwatch is connected to the app, open the Fitbit app on your phone and tap on the Today tab. A pop-up will appear, which will notify you if your Bluetooth is turned off or the app cannot sync. However, if your Fitbit Versa 4 won’t sync and you see the disconnected icon on your device, it’s telling you it can’t communicate with your smartphone.
Also Read: Fitbit Versa 4 Not Turning On, How to Fix?
Fix 2: Restart Your Fitbit Watch
The other easiest way to fix the not syncing issue on your Fitbit Versa 4 smartwatch is to restart your watch. Restarting your Fitbit Versa 4 watch can help fix any syncing issues you might be having.
To restart your watch, press and hold the side button on the left side of the watch for a few seconds. The watch will vibrate, and the screen will go blank for a few seconds. Once the screen lights up again, release the button, and your watch will restart. After restarting, try syncing your Fitbit Versa 4 again to the smartphone. If the issue persists, try restarting your phone or the Fitbit app.
If restarting the watch does not fix the issue, try to restart your smartphone by pressing the power button for a few seconds until the Restart/Reboot option appears. Tap on the Restart option, and your smartphone will be automatically turned on. After restarting, try syncing your Fitbit Versa 4 again to the smartphone.
Fix 3: Force Stop the Fitbit App
If your Fitbit Versa 4 is not connecting with the Fitbit app, one of the quickest and easiest ways to fix the issue is to force-stop the Fitbit app. This may clear any glitches and allow the app to re-establish a connection with your Fitbit Versa 4, resolving the syncing issue. To force stop the Fitbit app on your phone, follow these steps:
- Open the Settings app on your phone.
- Choose the “Apps” or “Application Manager” options from the settings.
- Tap on the Manage apps option and select the Fitbit app from the list of applications.
- You can see the Force stop option at the bottom of the screen.
- Tap on Force Stop and confirm it by pressing on the OK option.
Fix 4: Clear the Cache and Data of the App
If you are having problems with your Fitbit Versa 4 not syncing, the other troubleshooting steps you should take is to clear the Cache and Data from the Fitbit App. This will reset the app and can help to fix any issues that may be causing the sync issue. To clear the cache and data of the Fitbit App, follow these steps:
- Open the Settings app on your phone.
- Choose the “Apps” or “Application Manager” options from the settings.
- Tap on the Manage apps option and select the Fitbit app from the list of applications.
- You will be able to see the Clear Data option at the bottom of the screen.
- Tap on Clear Data and choose the Clear Cache option.
- Finally, confirm it by pressing the OK option.
Fix 5: Update Your Fitbit App
The other method to fix the not connecting issue is to update your Fitbit app to the latest version from the Google Play Store or App Store. These will help you to resolve the not syncing issue and remove any glitches and bugs. To update your Fitbit App from the Google Play Store, follow these steps:
- Open the Google Play Store on your phone.
- Tap on the profile icon at the top right of the screen and choose Manage apps and device options.
- Here choose the Updates available option and select the Fitbit App from the list of applications.
- Tap on Update if an update is available and wait until it is completely installed.
- Now try syncing your Fitbit watch to the app on your smartphone.
Fix 6: Update Firmware
Updating the firmware to the latest version can help you to fix the not connecting issue with the Fitbit app. It helps you resolve any minor or connecting issues on the watch and the device. Here are the steps to update the Fitbit app to fix syncing issues with the Fitbit Versa 4 watch:
- Open the Fitbit app on your phone.
- Go to the “Account” section.
- Tap on the “Device” icon.
- Find the Fitbit Versa 4 in the list of paired devices and tap on it.
- Tap on the “Settings” icon.
- Scroll down and find the “Firmware version” section.
- If an update is available, tap on the “Update” button.
- Follow the on-screen instructions to complete the update process.
Note: Ensure your phone is connected to a stable Wi-Fi network and the battery level of your Fitbit Versa 4 is above 20%.
Fix 7: Uninstall and Reinstall the Fitbit App
You can also try to uninstall and reinstall the Fitbit app to fix the issue if it persists. Uninstalling and reinstalling the app is the other simplest way to fix the problem. If your Fitbit Versa 4 is not syncing properly, you should try uninstalling and reinstalling the Fitbit app.
To do this:
- Open your device’s App Store or Google Play Store and search for the Fitbit app.
- Choose the Uninstall option and wait until it is completely uninstalled.
- Once the app is uninstalled, tap on install to reinstall the Fitbit App again on your device.
- Open the Fitbit app and try to sync your Fitbit Versa 4 again.
Fix 8: Factory Reset Your Fitbit Watch
The last way to fix the issue is to factory reset your Fitbit Versa 4 smartwatch. If you have tried the above methods and nothing has worked, you should factory reset your Fitbit Versa 4 smartwatch. Factory resetting will erase all the data from your Fitbit, so ensure to back up any important files and data before you proceed.
A factory reset can be done by accessing the settings on your Fitbit watch and tapping About directly from your device. Again, tap on Factory reset by confirming it. Once your Fitbit watch has been reset successfully, try to sync it with the Fitbit app again. This should fix the issue, as the issue wasn’t caused by hardware damage.
Frequently Asked Questions
What could be the reason for Fitbit Versa 4 not syncing?
There could be several reasons, including a lost connection between the device and the phone, a software bug, or a problem with the Fitbit app or account.
Can I sync my Fitbit Versa 4 with multiple phones?
Yes, you can sync your Fitbit Versa 4 with multiple phones as long as they are running the Fitbit app.
How can I check if my Fitbit Versa 4 is up to date with the latest firmware?
You can check for firmware updates by going to the settings menu on the Fitbit app on your phone and checking for updates.
Is there a way to back up my Fitbit Versa 4 data?
Yes, you can back up your Fitbit Versa 4 data by logging into your Fitbit account on a computer and saving the data to your account.
Final Words
This article provided helpful tips on troubleshooting the common issue of a Fitbit Versa 4 not syncing. By following the steps outlined, users can easily work to resolve the issue. If you have tried all the above solutions and still the issue persists, Fitbit Support is available to help. With a few simple steps, users can get their Fitbit Versa 4 back on track and sync again.
