Fix: Fitbit Versa 4 Not Counting Steps

How to Fix Fitbit Versa 4 Not Counting Steps

There are several ways to fix the Fitbit Versa 4’s step counting problem, depending on what’s causing the problem. In this article, we’ll explore various methods to fix this issue. So, make sure to try all the solutions until the issue is fixed.

Fix 1: Check Your Fitbit’s Placement

The placement of your Fitbit device can affect the accuracy of step tracking. If your Fitbit is not secured properly, it may not track your steps accurately. Make sure your Fitbit is snugly fitted on your wrist and positioned correctly.

Another thing you should do is to ensure that you are wearing your Fitbit Versa 4 correctly. It’s essential to wear your watch on your non-dominant arm. Your non-dominant arm is less mobile than your dominant arm and, statistically speaking, less likely to harm your watch.

Additionally, your Fitbit’s step-tracking sensors can be obstructed by tight clothing or other objects. Ensure your device is not obstructed and that the sensors are in contact with your skin.

Fix 2: Charge your Versa 4

Another simple solution to your Fitbit not counting steps is to ensure that your device is fully charged. If your device’s battery is low, it may not be able to track your steps accurately. Charge your device using the provided charger and ensure it’s fully charged before wearing it.

Fix 3: Adjust your Stride Length

Another factor that can cause your Fitbit to not count steps accurately is the stride length. If the stride length is not set correctly, it can affect the accuracy of your step count. To adjust your stride length, follow these steps:

First, you need to measure your stride length. For this, take at least 20 steps and record the distance you travel in those 20 steps.
Now divide the distance travelled by the number of steps you have taken. The result should be your stride length.
Note down this stride length to add it later.
Open the Fitbit app on your companion smartphone.
Then, go to the Today tab and tap on your profile icon.
Tap on Settings and then go to Activity & Wellness.
Tap Exercise and then Stride Length.
If you don’t see the Exercise option, tap Advanced Settings and then Stride Length.
Turn off the toggle for “Set Automatically” and enter your information manually to adjust your stride length.
Make sure you enter the stride length that you noted down earlier.

Once you have adjusted the stride length, the issue should be resolved, and your Versa 4 should hopefully start counting steps accurately again.

Fix 4: Restart your Fitbit Versa 4

Restating your Fitbit can often fix minor bugs and glitches that might be preventing it from counting your steps. Here’s how to restart your Fitbit Versa 4:

On your Versa 4, press and hold the Back (left) and Bottom (bottom right) buttons until the Fitbit logo appears.
Release the buttons once the logo appears.
The watch will now restart.
After the restart, check if the issue has disappeared. My

Fix 6: Upgrade your Fitbit Software

If your Fitbit is still not counting your steps, it’s possible that the software on your device is out-of-date. Any faults or problems that might be causing the step-tracking issue can be resolved by updating Fitbit’s software. You can update your Fitbit software using the Fitbit app. Follow these steps to update the software on your Fitbit:

First, make sure your watch is connected to your phone and open the Fitbit app on your phone.
Open the Fitbit app on your companion smartphone.
Then, go to the Today tab and tap on your profile icon.
Choose your device from the list.
If the pink “Update” button is present, tap it.
If you don’t see any such option, this means that your device is up to date.

Once you have updated your Versa 4, go for a walk and check to see if the issue has been resolved.

7: Update the Fitbit App

The Fitbit app is also very important as it helps support your watch. If your Fitbit app is outdated, you may miss out on certain features and even face problems like this one. So, it is always a good idea to keep your Fitbit app up to date. Here’s how to update the Fitbit app:

On Android:

On your Android device, launch the Google Play Store app.
Tap on your profile picture at the top right corner of the screen.
On the menu, select “Manage apps and device.”
Under the Updates Available entry, tap on See details.
If the Fitbit app is present, locate it and tap on “Update” next to it.
If you don’t see it in the list, this means that your Fitbit app is up to date.

On iPhone/iPad:

Launch the App Store on your iPhone/iPad.
Tap on your profile picture at the top of the screen.
Scroll down to see the list of apps that need to be updated.
Scroll down to find the Fitbit app and tap on “Update” next to it.
If no updates are available, your Fitbit app is already up to date.

Once you have updated the Fitbit app, check to see if your Versa 4 is counting the steps or not. If it is not, then move down to the next solution.

Fix 8: Remove and Re-add Your Fitbit

If none of the above fixes works, then you may need to remove your Fitbit from your account and re-add it as a new device. This process can help reset your Fitbit and fix any issues with step counting. Here’s how to remove and re-add your Fitbit:

Step 1: Remove your Fitbit from your Account

Open the Fitbit app on your companion phone.
Make sure to sync your data with the Fitbit app first.
Then, go to the Today tab and tap on your profile icon.
Choose your device from the list.
You will see the details of your device on this page.
Tap on the trashcan icon on the top right and then tap Remove This Device.
Follow the on-screen prompts to successfully remove it from your account.

Step 2: Add your Fitbit to your Account

Open the Fitbit app on your companion phone.
Then, go to the Today tab and tap on your profile icon.
Tap on Set up a Device and follow the on-screen prompts to complete the device setup.

Re-adding your Fitbit can take a few minutes, so make sure you have a stable internet connection during the process.

Fix 9: Factory Reset your Versa 4

If your Fitbit Versa 4 still isn’t counting your steps, then you may need to try a factory reset. This process will delete all of your stored data and return your Fitbit to its factory settings. A factory reset can often help in fixing such issues by getting rid of any software bugs that might have been causing the issue.

Before you proceed with resetting your Fitbit, make sure to sync all your data to the Fitbit app first. Here’s how to factory reset your Fitbit Versa 4:

On your Versa 4, swipe over to the Settings app.
Scroll down and select About Versa 4.
Scroll down and select Factory reset.
Tap Yes to confirm the factory reset.
The factory reset might take some time, depending on the amount of data you have. So be patient.
Once the watch is reset, you can set it up again and check to see if the step counting is working or not.

If the step counting is still not working, there might be an underlying hardware issue with your watch. In this case, it is best to contact Fitbit customer support for further assistance. They may be able to offer additional solutions or even provide a replacement if your device is still under warranty.

Final Words

A Fitbit watch can be a great tool to keep track of your daily activity and stay on top of your fitness goals. However, sometimes it can be frustrating when your device is not functioning as it should. Fortunately, the fixes outlined above can help you troubleshoot this issue.

Overall, the most important thing is to stay consistent with your fitness routine, whether or not you have a Fitbit watch to help you along the way. Keep moving, stay active, and stay healthy!