Before Applying Any Fix
There are a few apps in our smartphone with whom we are very much connected, one of them is YouTube. Obviously everyone watches youtube videos on their smartphone. But sometimes while using it we face unwanted crashes and sometimes it crashes in every while and made it impossible to use the app. Sometimes it is devices specific and sometimes it is dependent on the app, maybe some bugs from the application side.
It’s rare for YouTube to have a complete outage, but it has happened before. The first thing to check before anything else is whether the problem is with YouTube itself, rather than anything on your side.
Two sites to help you do that are downdetector.com and outage.report. They crowdsource user reports to show you what issues are being reported and from where in the world.
When YouTube has major downtime, news outlets will also report on it. The quickest way to check is by going to Google News and searching for “YouTube down” or “YouTube outage”.
Have you established that YouTube seems to be working for others? If so, crack on with these troubleshooting steps.
Fix, YouTube is not loading on My Galaxy A50
Simple Reboot or Forced reboot
Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Galaxy but this applies to each and every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.
Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.
The other way of the reboot is as follows:
- Press and hold the Volume Down button.
- While holding it down, press and hold the Power key.
- Keep the button held for 10 seconds, it will be restarted automatically.
If this doesn’t work then head to the next method.
Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:
- Open the Settings app.
- Tap Device Care.
- Tap the 3-dot at the top.
- Select Auto restart.
Clear Cache from Recovery Mode
In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:
- Turn off your phone.
- Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
- When the green Android logo displays, release both buttons.
- The Recovery screen menu will now appear
- Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
- Wait until your device wipes out all cache or temporary data from the system partition.
- Press the Power button again to reboot the device.
This clears all the temporary data from the device. And then it works like new.
Troubleshoot YouTube App
Force Quit
This is usually recommended to fix minor app bugs. There are two ways to do this.
Method 1: Close an app using Recent Apps key
- On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
- Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
- Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu
- Open the Settings app.
- Tap Apps.
- Tap the More settings icon (three-dot icon, upper right).
- Tap Show system apps.
- Find and tap the app.
- Tap Force Stop.
Clear app cache
- Open Settings from either Quick Nav menu or the launcher.
- Tap Apps.
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Select Show system apps.
- Find and tap the appropriate app.
- Tap Storage.
- Tap the Clear Cache button at the bottom.
Delete app data
- Open Settings from either Quick Nav menu or the launcher.
- Tap Apps.
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Select Show system apps.
- Find and tap the appropriate app.
- Tap Storage.
- Tap the Clear Data button.
Reset app preferences
- Open the Settings from the launcher.
- Tap Apps.
- Tap on More settings at the upper right (three-dot icon).
- Select Reset app preferences.
- Restart your Galaxy and check for the problem.
Update apps
To check for Play Store app updates on your Galaxy:
- Open Play Store app.
- Tap More settings icon at the upper left (three horizontal lines).
- Tap My apps & games.
- Tap Update or Update All.
If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:
- Open Play Store app.
- Tap More settings icon at the upper left (three horizontal lines).
- Tap Settings.
- Tap App download preference.
- Select Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
Make sure to also keep your apps updated all the time by enabling auto-update option.
- Tap Auto-update apps.
- Tap Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
Reinstall Apps
Below are the steps to delete or uninstall an app on Galaxy:
- From a Home screen, swipe up or down from the center of the display to access the apps screen.
- Open the Settings app.
- Tap Apps.
- Ensure All is selected (upper-left). If necessary, tap the Dropdown icon (upper-left) then select All.
- Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
- Tap Uninstall to delete an app.
- Tap OK to confirm.
Another way to easily uninstall an app is by going to the Home or Apps screen and holding the app icon. Here’s how:
- Go to the Home or Apps screen.
- Find the app you want to delete.
- Tap and hold the icon of the app.
- Select Uninstall.
Once the app has been uninstalled, restart the device and reinstall it to check for the problem again.
Reset Network Settings
- Open Settings from either Quick Nav menu or the launcher.
- Scroll down and tap on General management.
- Then tap on Reset.
- Finally, tap on Reset network settings.
- Then tap on Reset settings.
- Confirm with your lock screen password when prompted.
Re-login to Google Account
Remove Google Account
- Open the Settings app.
- Tap Accounts and backup.
- Tap Accounts.
- Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
- Tap Remove account.
- To confirm, review the notification then tap Remove account.
Add Google Account
- Open the Settings app.
- Tap Accounts and backup.
- Tap Accounts.
- Tap Add account.
- Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
- Enter the Gmail address then tap NEXT.
- Enter the password then tap NEXT.
- To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
- If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.
Troubleshoot apps in Safe Mode
In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:
- Turn OFF the device.
- Press and hold your device’s Power button till the model name screen.
- When the SAMSUNG logo appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):
- Open Settings from Launcher.
- Tap on Apps.
- Tap See All Apps.
- Tap an app that you want to uninstall
- Tap Uninstall.
- Tap OK to confirm.
Factory Reset
Disclaimer
Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.
- Open the Settings from the launcher.
- Scroll to and tap General management.
- Tap Reset.
- Select Factory data reset.
- Tap Reset to continue.
- Tap Delete All to confirm the action.
From Recovery:
- Turn off your phone.
- Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
- When the green Android logo displays, release both buttons.
- The Recovery screen menu will now appear
- Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
- Press the Power button to select ‘Wipe data/factory reset.’
- Use Volume Down to highlight Yes.
- Press the Power button to confirm the action to clear your phone data.
Conclusion
That was it, this was the easiest way to Fix when YouTube is not loading on My Galaxy A50. Follow them carefully to get benefits of the feature in your Galaxy A50. Are you facing any problems and issues with your Galaxy A50? Then there is nothing to worry about, we have an article dedicated to Galaxy A50’s issues and guides. Here is the Galaxy A50 Troubleshooting Guide. Although it’s rare, some cases of the issues on Samsung Galaxy devices may have bad hardware as the origin. If a factory reset won’t help in fixing your issue, visit your local Samsung store or Service Center so a qualified Samsung technician can examine the hardware. If needed, they may send it in for repair or replacement.
Do you own a Galaxy Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Galaxy are coming soon.
If you have any queries regarding this, the comment section always available for you.
Galaxy A50 Troubleshooting Guide
