Fix 1: Check to See if the Steam Server Is Down
There is a possibility that Steam servers are experiencing an outage, although this is very uncommon. If this is the case, updating purchases properly will not be possible. To find out if there is an outage, you can use Downdetector.
Steam must be restarted if the servers are down, so you must wait for them to return. Check your cart if you have not received the item you paid for. Upon payment completion, you can go ahead as usual.
Fix 2: Restart Steam
If Steam is not working, restarting it is one of the simplest things you can do. It is not uncommon for Steam to experience temporary bugs and errors, causing Steam Deck Store not to load or greyed out type issues. Then, restart Steam by closing it and waiting at least a few seconds. You should now be able to click all the buttons in the Steam Store once you have completed the steps above.
Fix 3: Check Your Network Connection.
It is also possible that your PC has an unstable network connection, causing some Steam Store buttons not to work. You’ll need a good internet connection to access Steam’s features, including the Steam Store.
To determine whether your network is the culprit, run a test on your browser using Fast.com to measure the speed of your uploads and downloads.
Your internet connection may need to be reestablished if the test indicates your router or modem is the problem. You may want to unplug your router and let it rest briefly before plugging it back in. After completing this step, run another test to ensure your network is operating properly. Your ISP can fix your service if you continue to face network issues.
Fix 4: The Problem May Be with the Product
The Steam Store may have an error for the item you’re buying. It is possible to fix the Steam Deck Store not loading or greyed out by canceling that particular purchase and then buying it again later. To cancel purchases, follow these steps:
- Launch Steam.
- Then, click the profile icon in the upper right corner to edit your profile.
- Select “Account details” from the dropdown list.
- Click “View purchase history” under “Store & Purchase History.”
- In this section, you can see a list of all your purchases. Select Type from the dropdown menu. A “Purchase” item means payment has been made, and a “Pending” item means payment has not yet been made. Click on the item if it is awaiting.
- On the next screen, click “Cancel this transaction.”
- Click “Cancel my purchase.”
- Go back to the Steam Storefront. See if the Steam Deck Store is not loading or if the greyed-out issue is resolved.
Fix 5: Your VPN Might Be the Problem
Depending on the region, there are different prices for games on the Steam Store, and your account will only be available in the region you live in. Steam Deck Store is not loading, or greyed-out errors may occur if your Steam and VPN locations differ. To fix this, follow these steps:
- Shut down Steam. It should be completely closed, not just minimized. Click the “Show hidden icons” arrow on the taskbar to show hidden icons. You can exit Steam by right-clicking on the icon and selecting the exit option.
- Right-click your VPN in the hidden icons menu.
- Select the exit option.
Fix 6: Error in Steam App
You may experience Steam Deck Store not loading or greyed-out errors when using your local Steam application on rare occasions. A corrupted local file or an interrupted update may cause it. If this is happening, you can fix it by clearing your Steam cache. The steps are as follows:
- Launch the Steam app.
- In the upper left corner, click “Steam.”
- From the dropdown menu, select “Settings.”
- Go to the “Downloads” menu on the left.
- On the window’s bottom, click on “Clear Download Cache.”
- After Steam has finished updating, restart it.
- Check your cart to determine if your Steam Deck Store is not loading or if the greyed-out error has been resolved.
Fix 7: You Can Buy the Game on Steam
It might be a temporary fix, but the Steam website could let you continue your purchase if your app isn’t working. To do this:
- Launch Steam.
- Enter your credentials under “Login.”
- When two-factor authentication is enabled, a verification code will be prompted for you to enter.
- To purchase the game, go to its store page.
- Place it in your shopping cart, then check out.
Fix 8: Reinstall Steam.
If the Steam Store buttons still don’t work on your PC, we suggest reinstalling Steam. So you can ensure it has the latest version and its installation files are not corrupted.
You must re-download all your games if you reinstall Steam, so make sure you have enough bandwidth to do so.
To reinstall Steam, follow these steps:
- To start, open the Control Panel.
- Then click Uninstall a Program and locate Steam there.
- Finally, right-click Steam and select Uninstall.
You can download the installer from Steam’s official website after completing the above steps. You must re-login to your Steam account afterward to ensure you can now access the Steam Store buttons.
Fix 9: Proceed to Steam’s Help Desk
It might be a good idea to contact Steam’s customer service team if none of the solutions provided seem to work. In addition, you can get in touch with support if a problem can’t be solved automatically by following the guide.
So, that’s how to fix if the Steam Deck Store is not loading or greyed out. We hope that this guide has helped you. Furthermore, if you need more help, comment below and let us know.
