- Open Google Chrome browser and click on the three vertical dots.
- From the pop-up menu, select Settings.
- In the Settings window, click on the Security and Privacy option on the left-hand side.
- Click on Site Settings on the right side.
- Scroll down and click on additional content settings > Protected Content IDs.
- On the right side, go to the Default behavior section and select the “Sites can play protected content” option.
- Next, select the “Sites can use identifiers to play protected content” option.
Once you have made the changes, restart your Chrome browser and try playing any video on Netflix to check if the issue has been resolved. If the issue persists, try the next solution.
Fix 3: Restart Your Device
The other foremost solution is to restart your Steam Deck to fix the Netflix not playing videos issue. Generally, this is one of the most workable methods of all time that fixes several bugs and glitches. It’s a prominent method and that’s why we have mentioned it. Make sure to restart your Steam Deck and try checking the results.
To restart your Steam Deck, press and hold the Power button for a second and you will be directed to a pop-up menu that will appear on the screen. Click on the Restart option and confirm it to proceed. Now your device will start to boot up. After that, try checking if the issue has been resolved.
Fix 4: Check Your Internet Connection
As mentioned above, Netflix is an online streaming service that works over a reliable and stable internet connection. Therefore, if you are trying to watch videos with weak internet connection on your Steam Deck, then it will fail to play. Make sure you are connected to a stable and strong internet connection at the time of watching videos.
Additionally, you can also restart your Wi-Fi router to refresh the network connectivity if the router isn’t providing enough network. You don’t need to follow the difficult method to restart the router. Simply unplug the power source from the wall socket and wait for about 2-3 minutes. After that, plug the power source or cable back to the wall socket and turn your router back on. Now connect the network on your Steam Deck and check if the problem is resolved.
Fix 5: Clear Cookies and Cache Data
Whenever you use a website or platform, the Chrome browser will automatically store the cache data and oftentimes this cache data malfunctions or goes corrupt, causing several issues including Netflix not playing videos on Steam Deck. In such a case, you should try clearing the cookies and cache data of your Chrome browser.
To clear cookies and cache data of your Chrome browser, follow the steps below:
- Open Google Chrome browser and click on the three vertical dots.
- From the pop-up menu, select Settings.
- On the right side, click on Privacy and security option.
- Next, click on Clear browsing data.
- Tick all the options available on the screen and click the Clear data option.
Once you have cleared the cache and cookies data on your Chrome browser, try playing any video on Netflix to check if the issue has been resolved. If the issue persists, try the next solution.
Fix 6: Try Using Another Browser
Are you using the Netflix platform in your Chrome browser? Sometimes, the problem is with the Chrome browser itself and not with Netflix. If you are having an issue with Netflix and it’s not playing video, then make sure to use another browser. Most users fixed the problem by using another browser on their Steam Deck.
According to Reddit reports, many users stated that they fixed their problem with Netflix by using a different browser instead of using the default Chrome browser. You can select any of those browsers, but it’s suggested you choose Firefox or Microsoft Edge Browser instead of using any others. As you all know, there’s a built-in Mozilla Firefox browser in your Steam Deck. With the help of Firefox Browser, you can easily stream your favorite content shows.
Here’s how to access Netflix on Steam Deck by using another browser:
- Open the Firefox browser on your Steam Deck.
- Now type https://www.netflix.com/ in the address bar.
- Log-in with your correct credentials.
- Once you have logged in, play your favorite content shows and check if the problem is fixed or not.
Fix 7: Check for Software Update
An outdated software version can cause several issues with the system and other apps like Google Chrome. However, when you access Netflix then sometimes it may not work because of the chrome browser or outdated device version. Make sure to check for software updates on your Steam Deck and update the software system if it’s available. Here’s how to check for software updates on Steam Deck.
- Press the Steam button on your Steam Deck.
- Navigate to the Settings by using the joystick.
- Next, click System from the left-hand side.
- Here, click on Check for updates under the Software Update menu.
- Download and install the update if available on the screen.
- After that, check if the issue has been resolved.
If none of the above solutions works for you to fix the Netflix not playing videos issue on your Steam Deck, it’s time to contact the support team for help. You can contact the Netflix support team if you are having an issue. They will probably suggest you with their best solutions and you can easily fix the problem without much difficulty.
That’s how you can troubleshoot and solve the Netflix videos not working issue on your Steam Deck. We hope you have found this guide helpful for you. If you have any other queries, let us know in the comments box.
