Why Internet Won’t Connect on OnePlus 8 Pro? How to Fix?

Get the error

If your OnePlus 8 Pro shows an error message when connecting using mobile data, you must take note of it. Then, try to do a quick Google search about to see if there’s any available workaround or fix for that particular error. If the issue only appears to be happening when using a single app, like a web browser or any app, consider troubleshooting that app first.

Force Quit the App

This is usually recommended to fix minor app bugs. There are two ways to do this.

Method 1: Close an app using Recent Apps key

On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

You can do is to ensure that you close all active apps and those that run in the background. Sometimes, too many apps and services running together can overwhelm the system and cause random shutdowns or overheating.

Open the app drawer and then tap Settings.
Tap on Apps & Notification.
If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap the app you want to force stop.
Tap Force Stop.
That was it.

Clear App Cache

Open the app drawer and then tap Settings.
Tap on Apps & Notification.
Now, tap on See all apps.
If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap the app you want to clear the cache.
Tap Storage.
Tap the Clear Cache button.
Restart the device and check for the problem.

Clear App Data

Open the app drawer and then tap Settings.
Tap on Apps & Notification.
Now, tap on See all apps.
If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap the app you want to clear the data.
Tap Storage.
Tap the Clear Data button.
Restart the device and check for the problem.

Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

Press and hold down the Power and Volume down buttons at the same time.
Hold the Power button down for 10-15 seconds, or until the phone vibrates and restarts.
If the phone turns off let go then press power again for 1-2 seconds to restart the phone.

Check if voice calling works

Some carriers may have 4G LTE issues which can also affect other network services. Try checking if texting or voice calling is intermittent or having random issues. If they do have a problem even if there are excellent signal bars, there may be an issue with your network. You must contact your network operator for help.

Verify Roaming

If you were abroad or out of coverage of your home network recently, the roaming setting must still be on. Make sure to disable it in order for your device to connect to the network normally.

Open the Settings app.
Tap Connections.
Tap Mobile networks.
Move the slider of Data roaming to the left to turn it OFF.

Change network mode

Sometimes, changing a device’s network mode from, say, 4G LTE to 3G can get rid of network problems. If you haven’t tried doing this as of this point, here are the steps to follow:

Open the app drawer and then tap Settings.
Tap Wifi & Internet.
And then Tap SIM & network.
Tap Network mode and select 3G or 2G.
Restart the device and repeat steps 1-3.
Tap 4G or LTE or auto-connect to return to the original configuration.

Manually disconnect from the network

Open the app drawer and then tap Settings.
Tap Wifi & Internet.
And then Tap SIM & network.
Tap Network operators.
Tap Select manually.
Wait for your device to search for networks.
Once it’s done searching, select another network to connect to. For example, if you’re on T-Mobile, pick AT&T or any other network.
Your phone will be forced to return with an error because it won’t be able to register successfully.
Afterward, select your network again and see if your device will now be able to re-register and fix the bug.

Troubleshoot Router (if using wifi)

Check Whether Wifi is Working or Not

Checking if the issue lies on the wifi network or router should be the first step here. If you have another smartphone, laptop, or tablet, try to connect it to the same wifi network. If the second device has the same exact error or problem, it means that the cause of your issue is not within your OnePlus.

Restart Modem/Router

This is the first and most important step. If your modem or router has some issue then there is no benefit of trying other methods. Follow the below steps to properly reboot the modem or the router.

Press and hold the power button, until the light goes off.
Unplug the router from the power source.
Keep it unplugged for 1-2 minute(s).
Plug it back to the power source.
Press the Power button to turn it back on.
Wait for all the lights to become stable.
Reboot your phone then try to connect to the Internet.

Wait until your device is connected then try to navigate to a website using your mobile app browser to see if you can now access the Internet.

If you are facing or observing any unusual behavior of the router then you need to contact your internet service provider as well.

Reset Network Settings

Open the app drawer and then tap Settings.
Then go to System
And then Reset Options.
Now, tap on Reset Wi-Fi, mobile & Bluetooth.
Tap RESET SETTINGS.
Enter your PIN or Password, then tap Next.
Tap RESET SETTINGS again to confirm.

Install Latest Software Updates

Sometimes the glitch is with outdated software updates, installing software updates can solve the randomly rebooting issues in your OnePlus 8 Pro.

Open the app drawer and then tap Settings.
Scroll down and tap on System.
And then tap on System Updates.
If a system update is available, you’ll see the option on the screen. Tap Download and Install.
If your system is up to date, you will see a message stating that the system is up to date.

Here are a few things that are needed to take care while updating your OnePlus 8 Pro or any device:

Your device must be connected to the internet.
Your device must have enough space to download the update.
Your device should have enough charge, more than 50% to install the update.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

Turn OFF the OnePlus device.
Press and hold the Power button.
On the screen, press and hold Power off.
Tap Ok to reboot into Safe mode.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

Open the app drawer and then tap Settings.
Tap on Apps & Notification.
Now, tap on See all apps.
Tap on an app, then tap Uninstall.
Tap Ok to continue.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

Switch off your OnePlus device.
Now press and hold the Power and Volume Down buttons simultaneously until you see the recovery mode options on your device.
Once you see the recovery options, you can let go of the two buttons.
The Recovery screen menu will now appear.
Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
Wait until your device wipes out all cache or temporary data from the system partition.
Press the Power button again to reboot the device.

This clears all the temporary data from the device. And then it works like new.

Reset Your Device

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.

Factory Reset

Open the app drawer and then tap Settings.
Tap on then tap on System.
Now, tap on Reset options
Tap Erase all data (factory reset).
Finally, tap on RESET PHONE.
Don’t select the internal storage checkbox. Select it only if you are sure you have backed up everything on internal storage, including photos and videos, music, documents, and other files.
Tap the ERASE EVERYTHING button now and let the phone do its thing.
The device would restart automatically after performing the factory reset.

Hard Reset

First, power off your phone normally.
To turn it on, press and hold the Volume up + Power buttons simultaneously.
Don’t release them until you see the OnePlus logo on the screen.
Tap on the ‘Wipe data/Factory reset‘ option.
Now tap on the ‘Wipe data/Factory reset‘ option to confirm your selection.
The phone will reset and on the new screen, use the Volume up button to scroll to the ‘Reboot system now.’ This will reboot your phone normally and that’s it!

Conclusion

These were the few methods to troubleshoot the problem/issues you were facing with your OnePlus 8 Pro. If it is yet not solved then there might be another issue, check and fix that issue from our OnePlus 8 Pro Troubleshooting Guide. Additionally, you can always contact tech support or visit your local OnePlus store or Service Center so a qualified Samsung technician can examine the issue.

Do you own an OnePlus Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for OnePlus are coming soon.

If you have any queries regarding this, the comment section always available for you.

OnePlus 8 Pro Troubleshooting Guides