Games Not Appearing in EA Desktop App: How to Fix?

Fix Games Not Appearing in EA Desktop App

If you have determined that the EA servers are fine, then it is surely a bug or glitch on your side. You can even ask a friend whether or not their games are being shown to confirm it’s not a server issue. Coming to the client-side issue, it can be due to the following reasons:

Outdated EA app
System bug or glitch
Account-related issues
Antivirus preventing the app from functioning properly
Corrupted cache
Outdated system drivers

Now that you know the reasons why this issue might be affecting you, let’s take a look at the solutions. We have compiled a list of eight solutions that will help you fix this issue and start playing your games again.

Fix 1: Restart the EA App

The first thing you should try, if you haven’t already, is restarting the EA app. This should help clear out any temporary problems or issues. Follow these steps to restart the app:

Look for the horizontal line menu in the top left corner of the EA App.
Click on the menu icon, and a dropdown menu will display.
From the dropdown menu, navigate to the “Help” option.
In the “Help” section, click on “Restart app.”

The EA App will close and then reopen, refreshing its system and maybe resolving the issue of games not appearing. After the app restarts, check if your games are now displayed. If the issue remains, move to the next step.

Fix 2: Update EA Desktop App

Sometimes, the issue can be due to an outdated version of the app. That’s why it is important to keep your EA Desktop App up-to-date for the best performance and to fix any compatibility issues that may arise. Follow these steps to update the EA desktop app:

Turn on your computer and launch the EA Desktop App.
Look for the horizontal line menu in the top left corner of the EA App.
Click on the menu icon, and a dropdown menu will display.
Go to the menu and click on “Application Settings.”
Click on the “About” option, and the app will start checking for any available updates.
Install any available updates by following the on-screen prompts.
Launch the EA Desktop App again after the update has been deployed to see if your games are showing up properly. If this does not resolve the problem, try the next step.

Fix 3: Restart your PC

If games still aren’t showing up in the EA App, restarting your computer should help. It will help address software issues and refresh the system. To restart your computer, follow these steps:

To begin, press the Windows key on your keyboard.
Click on the power icon.
Simply choose “Restart” from the menu.
Let the computer power down and restart.
Start up the EA App after restarting your PC to see if the games appear.

Fix 4: Turn Off your Antivirus

The EA App’s game library may not load if your antivirus program is interfering with its operation. In this case, you can temporarily turn off your antivirus software to see if that’s the problem. Disabling antivirus can be different depending upon the antivirus you’re using. Here are some general steps:

Look in your computer’s taskbar or system tray for the antivirus program’s icon.
Right-click the antivirus icon.
Find an option that says “Real-time protection” or “Disable antivirus” and click on it. Depending on your antivirus software, the name may be different.
Confirm any alerts or prompts that may show up.
Start up the EA App and see whether the games are showing up. If they are, then the antivirus software was likely to blame.

After fixing the problem, you should turn on your antivirus program again to keep your computer safe. If turning off your antivirus software doesn’t fix the issue, try the next solution.

Fix 5: Log out and Log in Again

Sometimes, account-related issues can also cause your games to not show up. In this case, the best thing to do is log out and log back in. Just follow these steps:

Turn on your computer and launch the EA Desktop App.
Look for the horizontal line menu in the top left corner of the EA App.
Click on the menu icon, and a dropdown menu will display.
Go to the menu and click on “Account Settings.”
Click on “Log out.”
Close the app and then open it again.
Now, enter your credentials to log in.
Once you have logged back in, check to see whether your games are showing up in the app. If that doesn’t work, try the next solution.

Important: Make sure you are logged into the right EA account. Your games may have disappeared if you logged in with an unlinked account before linking it to your EA account. You’ll need to sign out of the EA App and then back in with the correct account.

Fix 6: Clear your Data Cache

If the problem still persists, try clearing the EA App’s data cache. The data cache stores information to launch the app faster and make other operations faster. However, when it gets corrupted, it can result in several issues. Clearing the cache should help get rid of those issues. Here’s how to clear the data cache on the EA desktop app:

Turn on your computer and launch the EA Desktop App.
Look for the horizontal line menu in the top left corner of the EA App.
Click on the menu icon, and a dropdown menu will display.
Go to the menu and click on “Help.”
Then, click on “App recovery.”
Select “Clear cache” and confirm any prompts.
Close the app and then open it again.
Check to see whether your games are showing up in the app. If that doesn’t work, try the next solution.

Fix 7: Uninstall and Reinstall the EA App

If you have tried all of the above-mentioned solutions and are still facing the issue, you can try uninstalling and reinstalling the EA App. This will help fix any issues that might have crept in during installation. Follow these steps:

To begin, press the Windows key on your keyboard.
Start typing “settings” in the search bar.
Click on the first search result to open the Settings app. Alternatively, press the Windows key + I to launch Settings.
To access apps and features, go to “Apps”> “Apps & features.”
Find the EA App and click on the “Uninstall” button next to it.
To successfully uninstall, just stick to the on-screen prompts.
Now you need to install the latest version of the EA app. For this, head over to the EA website.
Download and install the EA app
Once it’s installed, open it up and log in using your account credentials.
Check to see whether your games are showing up in the app. If that doesn’t work, move to the next solution.

Fix 8: Update System Drivers

Problems with the EA App, such as games not being visible, might be caused by outdated or incompatible system drivers. That’s why it is important to keep your system drivers up to date. Updating your system drivers, especially your graphics drivers, can help fix compatibility problems. Here’s how to update your drivers:

To begin, press the Windows key on your keyboard.
Start typing “Device Manager” in the search bar.
Click on the first search result to open the Device Manager.
Click on the PC-like icon in the top menu to scan for outdated drivers.
Expand the relevant hardware category (e.g., “Display adapters” for graphics driver).
Right-click on the driver and select “Update driver.”
Click on “Search automatically for drivers.”
Follow the on-screen instructions to complete the driver update process.
Repeat the above steps for other hardware devices if needed.
Restart your computer and check if the games are now showing up.

Fix 9: Contact EA Support

If all of the above solutions do not fix the issue, you can contact EA support for help. You can contact them via their website or through the app by choosing the EA Help option. You can even tag the official EA Help Twitter account to see if that helps.

If you have any queries or feedback, please comment below and let us know. Check out our iPhone Tips and Tricks, PC tips and tricks, and Android Tips and Tricks for more similar updates.