1. Check the EA’s Server Status
First, you should check the EA game server status to ensure online services are running well. If, in case, you’re experiencing the server connectivity error for any specific game, then make sure to game’s server status. Sometimes server outages, downtime, or scheduled maintenance issues might occur in service interruptions. You can also check out the DownDetector EA Status webpage to see if EA servers work.
At the time of writing this article, it seems that many EA App users are experiencing server connectivity issues apart from the EA account login issues and gameplay issues. So, you might need to wait a couple of hours or more and then try using the EA App again to check for the issue. You can also follow the @EAHelp Twitter handle to get all the real-time updates and info regarding server outages, etc.
2. Check Your Internet Connection
The chances are also applicable that your internet connection somehow has an issue with slow speed or stability. It’s better to run a speed test of the connected internet online and try playing other multiplayer games. If, in case, there is an issue with the internet connection at your end, try switching to a wired (ethernet) connection from Wi-Fi or vice versa to cross-check the issue.
Contact your internet service provider (ISP) to get it checked and ask to fix the issue. You can switch to a different ISP or upgrade to a higher plan.
3. Restart the EA App and the PC
You can also close the EA App as well as restart your computer to ensure there is no temporary system glitch or program cache data bothering you. After rebooting the PC, you can launch the EA App again & check for the issue with your problematic game.
4. Run the EA App as an administrator
Make sure to run the EA App as an administrator on the PC to avoid user account control regarding privilege issues. To do this:
- Right-click on the EA App on your PC.
- Select Properties > Click on the Compatibility tab.
- Select the Run this program as an administrator box to enable it.
- Click on Apply and select OK to save changes.
- Once done, you can try launching the EA App on your PC to check for the issue.
5. Try Signing Out of Your EA Account and Sign Back In
Sometimes issues with the temporary account glitches and server syncing might trouble you a lot. In that case, you should sign out of your specific account and try signing back into it. To do so:
- Open the EA App on your PC > Sign out of your EA account.
- Close the EA App client > Open Task Manager by pressing the Ctrl+Shift+Esc keys.
- Now, click on the Processes tab > Click on the EA App executable task to select it.
- Click on End Task to close the process completely from the system.
- Wait for a couple of minutes and then launch the EA App client.
- Finally, Sign in to your EA account to check the issue again.
6. Power Cycle Your Wi-Fi Router
In some cases, you can try rebooting the networking device like Wi-Fi Router or switching the internet connection might not be useful because there might be an issue with the Wi-Fi router. So, you should perform a power cycle method on your Wi-Fi router to easily fix the internet connection issues completely.
- Turn Off the Wi-Fi Router first > Once the LED indicators stopped, unplug the power cable from the router.
- Now, wait for around 30 seconds, and then plug back the power cable into the Wi-Fi router.
- Turn On the router and check for the issue with the EA App again.
7. Clear the EA App Cache Data
Sometimes things don’t work quite right with the EA app, Origin for Mac, or your games. Clearing your cache can help fix multiple issues like the connection lost error, etc. To do so:
For the EA App:
- Open the EA App on the PC.
- Select the three lines icon in the left corner of the EA app.
- Scroll to Help > Click on App Recovery.
- Select Clear Cache.
For Windows PC:
If you can’t open the EA app, you can also follow the steps below to clear the EA App Cache from the Windows Settings menu.
- Open the EA app > Click on the down arrow icon to expand.
- Now, select App Recovery.
- A confirmation window will pop up.
- Click on Clear Cache.
8. Disable the Firewall and Antivirus Protection
If in case, you’re using the default Windows Firewall protection on your PC then you should turn it off temporarily and check for the issue again. To do this:
- Click on the Start Menu > Type Firewall.
- Select Windows Defender Firewall from the search result.
- Now, click on Turn Windows Defender Firewall on or off from the left pane.
- Select the Turn off Windows Defender Firewall (not recommended) option for both the Private & Public Network Settings.
- Once selected, click on OK to save changes.
- Finally, restart your computer.
You can also try turning off the Windows Defender option on your PC to ensure there is no antivirus software blocking the game files to run properly.
- Press the Win+I shortcut keys to open the Windows Settings menu.
- Click on Update & Security > Click on Windows Security from the left pane.
- Now, click on the Open Windows Security button.
- Go to Virus & threat protection > Click on Manage Settings.
- Next, you’ll need to turn off the Real-time protection toggle.
- If prompted, click on Yes to proceed further.
If in case, you’re using any other antivirus program on your PC then make sure to turn it off.
9. Run the SFC Scan
The System File Checker (SFC) is a utility in the Microsoft Windows system that’s located in the C:\Windows\System32 folder. This utility tool or command simply helps users to scan for corrupted Windows system files and restore them (if any). To do this:
- Click on the Start Menu > Type cmd.
- Right-click on the Command Prompt program from the search result.
- Now, choose Run as administrator > If prompted by UAC, click on Yes.
- Type the following command and hit Enter to execute the System File Checker process.
sfc /scannow
- Have some patience until the process completes.
- Once done, close the command prompt window and reboot your PC/Laptop.
10. Check for other apps that can limit EA App
Each app running on the PC uses some resources like CPU or Memory or Internet data, etc. So, if multiple apps are running in the background, and consume a lot of system resources then the chances are high that your EA App might not run properly or crash. You can check the steps below to do so:
- Open File Explorer > Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.
- Now, find EADesktop.exe in the directory. If you’ve installed the app in another folder, you can check there.
- Add EALauncher.exe and EABackgroundService.exe which can be found in the above-mentioned folder.
- Go to C:\Program Files\EA Games\”Game Name” to add a specific game as an exception.
- Find the game’s executable file that’s usually found in the game’s folder.
11. Use Google DNS
You can use a Google DNS address (public DNS) to ensure there is no server connectivity issue with the problematic game. Sometimes issues with your blocked DNS address that have been provided by the ISP may have some issues. To do this, you can follow the steps below.
- Press the Win+R keys to open up the Run dialog box.
- Type ncpa.cpl and click on OK to open the Network Connections page.
- Now, right-click on your active network adapter > Click on Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) > Click on Properties.
- Click to select Use the following DNS server addresses.
- Now, enter 8.8.8.8 for the Preferred DNS server and 8.8.4.4 for the Alternate DNS server.
- Once done, click on OK to save changes.
- Make sure to restart your computer to apply changes.
12. Uninstall and Reinstall the EA App
If the error is still bothering occurring due to minor technical bugs in the app, then you should consider uninstalling and re-installing the EA app to see if it works.
To uninstall the app:
- Press and hold the EA App icon until a pop menu will appear.
- Select the Uninstall button to finish the process.
To reinstall the app:
- Go to the EA app’s official website.
- Tap the Download button and it’ll start downloading automatically.
- Follow the on-screen prompts to install the app.
- Launch it to see if the error is resolved or not.
If none of the methods worked for you, make sure to contact EA Help for further assistance that will help the EA developers to investigate the issue. Make sure to create a support ticket for the same.
That’s it, guys. We assume this guide was helpful to you. For additional queries, you can comment below.
