Hisense Roku TV is a line of Smart TVs from Hisense that provides several features. The Hisense TV is powered by the Roku operating system, known for its intuitive user interface and access to a large selection of streaming services. With a Hisense TV, you can easily access any popular streaming service, such as Netflix, Amazon Prime Video, Hulu, live TV channels, and more.
Unfortunately, most users experience the issue with the Hisense TV sound not working properly. If you are having trouble with the Sound on Hisense Roku TV, you can easily fix them by following some troubleshooting methods. Following those methods, you can return to your Hisense Roku TV again.
Why Is Hisense Roku TV Sound Not Working?
There are several reasons why your Hisense Roku TV sound is not working; some possible reason includes the following:
Volume Level: The main reason for the Sound not working on Hisense Roku TV is the volume level. Due to the low-level volume, the Sound won’t work, and you can’t hear any audio from the TV.
Faulty and Damaged Cables: it’s also possible that the problem is with the connectivity. Faulty and damaged cables are the main cause of the Sound not working issue on the Hisense TV.
Outdated Firmware: If your Hisense Roku TV firmware is outdated, the Sound doesn’t work on your Hisense TV.
Software Glitches: it’s also possible that the Sound is not working due to the software bugs and glitches on your Hisense TV.
Defective Hardware: Defective or damaged hardware on your Hisense TV might be why the Sound is not working. You must contact the customer support team for further information in such cases.
Hisense Roku TV Sound Not Working, How to Fix?
If you are having an issue with the Sound on your Hisense Roku TV, you don’t need to worry. There are some troubleshooting steps there which you can try to solve your Sound not working issue easily. Ensure there are no damaged hardware components on the TV. So, let’s move on without delay.
Fix 1: Restart Your Hisense TV
The easiest method to solve the issue is to restart your Hisense Smart TV. Restating the TV might help you to fix any minor issues and glitches which cause the issue. There are two methods to restart your Hisense Roku TV. To restart the TV, press the power button on the remote for about 20 seconds until it’s restarted. Now press the power button again to turn on the Hisense TV.
The other method to solve the Sound not working issue is to power cycle your TV. Unplug your TV by removing the cables from the wall socket and wait for a few seconds. Now plug your TV back into the power outlet and check whether the Sound is working on your TV. If the issue persists, try other solutions.
Fix 2: Make Sure Speakers are Connected
The other main reason for Sound not working on your Hisense Roku TV is the speaker is not connected properly. Ensure to check the speakers are connected to your Hisense Roku TV in terms of Sound works. There are several ways to connect the speakers to the TV, so ensure you have the right cables to the speakers and check if the issue persists.
Fix 3: Check Cable and Connections
Another main cause for Sound not working on the Hisense Roku TV is the faulty cable and connections. Ensure the cables are in good condition and there are connected to the right ports on the TV. If any damaged cables are there, immediately replace them with new ones and ensure the cable is compatible with the Hisense TV. If there is any cable fault and damage, the TV sound won’t be anymore.
Fix 4: Check the Volume Level
You also have to check the volume level on your Hisense Roku TV. If you are facing an issue with the Sound on the TV, the low volume level might be the reason for causing the issue. Increase the volume level using the TV remote button to set the volume as high level. It helps you to solve the Sound not working issue easily. If the issue persists, try other solutions.
Fix 5: Clear the Speaker Jack & Grills
If you have increased the volume level and still having an issue with the Sound on your Hisense TV, try to clear the speaker Jack and grill. But first, try checking the jack using your smartphone’s flashlight to see if there is any dust or debris stuck inside it. However, if you notice any debris or dust, try cleaning it with soft cotton or cloth.
You must also clean the speaker grill to fix the sound issue on the Hisense TV. Sometimes, the speaker grill covers with dust or particles, which creates an issue in the audio jack and prevents it from Sound not working. Clean the speaker grill using the object or cloth, and then try to play the Sound to check if the issue persists.
Fix 6: Reset Sound Settings to Default
If you are having an issue with the Hisense TV sound, which does not work, you can fix the issue by resetting sound settings to defaults. It might help you to solve the issue. Here’s how you can reset sound settings to defaults on your Hisense Roku TV:
- Go to Settings > System.
- Choose the Sound option.
- Now choose Reset sound settings to default from the option.
- Finally, confirm it by pressing the OK/Enter option.
Fix 7: Try Using a Different Audio Cable
You have to check the cable and connections on your Hisense Roku TV. If the cable and connections are in working condition, try using the different audio cables and ensure the cable is compatible with the TV. Most users solve the Sound not working issue by using a different audio cable on the TV.
Fix 8: Check for System Update
For those who are addressing the problem with the Sound on their Hisense Roku TV, there is a fix you can try to solve them. An outdated version of the software might be the reason for Sound not working on the Hisense Roku TV. You have to update the firmware to the latest version in terms to fix the issue. Here’s how you can update the firmware by following the steps:
- Firstly, make sure the TV is connected to the Internet.
- Open the Settings menu and navigate to the System > Software Update option.
- If an update is available, simply download and install it by following the on-screen instructions.
Fix 9: Factory Reset Your Hisense TV
The last step to fix the Sound not working issue on the Hisense Roku TV is to perform a factory reset on the TV. A factory reset might help to resolve the sound issue, and it will erase all the data from the TV and change it to its default settings. Ensure to back up any important data and files before performing a hard reset on the device. Here’s how you can factory reset your Hisense Roku TV:
- Go to the Settings menu and navigate to System.
- Now choose the Advanced system settings option and enter the prompts PIN (usually the default PIN is 0000).
- Choose the Factory reset option and confirm it by selecting the OK/Yes option.
Note: A hard reset will erase the data from your Hisense Roku TV, so ensure to back up the important data before proceeding.
Fix 10: Contact Support Team
If you have tried the above solutions and still have an issue with the Sound not working on the Hisense Smart TV, contact Hisense customer support for further details or visit nearby stores. Customer support will provide some troubleshooting methods by which you can try to solve the problem easily.
You can easily contact customer support from the official Hisense website through any browser. You have to provide the full information regarding your Hisense Roku TV for a better understanding to solve the issue.
Final Words
That’s it! We have mentioned several possible methods by which you can try to solve the Sound not working issue easily on your Hisense Roku TV. If the issue persists after trying the methods, it’s recommended you contact the customer support team or visit any local store for further assistance.
My Hisense Roku tv loses sound everytime it is shutdown for a couple days. Everytime it does this it requires a factory reset to restore sound. This tv is in a camper and only used on the weekends so everytime we return for a weekend we lose sound and have to do a factory reset to get sound back.