Reset:(remove all connected wires)
To reset the Hisense Roku television, you must completely turn it off and keep it off for a while. Since the remote is not working, press the manual power off that you will find on your TV, behind or below the screen. Once the screen is off, turn off the power supply to the TV and remove the power chord from the power socket. Remove any attachments that might be present in your TV, and this includes any HDMI or USB connection as well. Once your TV is completely disconnected, you should not wait. Wait for 5 minutes, and after that, connect the power chord to the television again and then turn on the button in the power socket.
Now try using the TV remote again. If it is still not working, try the following solutions below.
Check batteries:
Another basic fix that you should try out is checking your batteries. The remote has batteries attached to the rear; if the batteries are drained out or empty, you won’t be able to use them. So check your batteries by taking out the rear cover on your Remote. Firstly, you can try pulling them out and then placing them again. If it does not make any difference, visit a store near you that sells battery cells. Get the new batteries and replace the older ones you previously had.
Now try using the TV remote again. If it is still not working, try the following solutions below.
Check the remote status:
The Remote is a hardware device; if there is any built defect, it will have trouble functioning properly. So you need to check your Remote for any possible hardware defect. Maybe the IR sensor at the top is broken, or there is another similar defect. If there is any such issue, you must get a replacement for your new Remote. That is, you have to purchase a new one.
If you can see no physical defect, move on to the next solution.
Check whether the Remote is sending a signal:
Please turn on the front camera of your phone or tablet and get the remote in front of it so that it appears on your phone or tablet’s screen. Now press any button on your Remote with the IR sensor directed towards the screen. If you see the light from the IR sensor showing on your phone or tablet’s screen, then the IR sensor is working fine, and you need to try the other solutions. However, if you don’t see the light, the fault is with the IR sensor. In that case, you need to change the Remote itself.
Check interference:
When you press the buttons on your Remote, the IR sensor at the top will send signals to the receiver on the TV. But if any object obstructs the pathway, you usually have trouble operating your Remote. So check your TV’s remote and receiver end for any possible interference, and ensure the path is clear.
Turn off the RemoteNow Accessibility Feature/App of the TV
There is an accessibility feature called RemoteNow known to cause some sort of interference with the remote’s command. Turning off this feature entirely could solve the remote not working issue.
As the Remote is not working, you must navigate the TV’s settings menu using the TV’s physical button. If you have an IR-enabled smartphone, you can use that as a temporary remote control.
- Open up the TV’s settings page.
- Go to Accessibility.
- Inside Accessibility, find the RemoteNow feature. Once you find it, tap on it and disable it entirely.
Now try using the TV remote again. If it is still not working, try the following solutions below.
Switch the Transmission Mode:
Many of the Hisense TV remotes are multi-mode remotes. If your Remote is working in a different mode that your TV does not support, it won’t work no matter what solutions you try to fix. So switching it to a different mode could fix the issue for you.
- Press and hold the Menu button on your Remote.
- Wait for five seconds while you hold the button and check whether the TV responds in any way.
- If it does not work, let go of the button and repeat the process.
Now try using the TV remote again. If it is still not working, try the following solutions below.
Quite often, the TV and the remote on Hisense TVs are not configured properly, which could lead to compatibility issues. Hence, you should try using the Hisense Tv setup assistant to configure the TV and the remote and check whether that solves your problem.
- Open the TV’s settings menu using the physical button of the TV.
- Go to Setup Assistant or Setup Guide.
- Follow the on-screen instructions properly to complete the configuration process. Once it is done, try using your remote again.
If it is still not working, try the following solutions below.
Update the Firmware of the Hisense TV:
If your TV is running on an older firmware, that could also cause all your problems. Some firmware would have bugs and compatibility issues, and the company quickly addresses that with a firmware update. So if you have not updated the firmware on your TV in a while, you should immediately try updating it. That could solve your remote not working issue as well.
- Open the TV’s settings menu using the hardware buttons present on the TV.
- Go to Support.
- Select the option System Update.
- Navigate to Check Firmware Upgrade.
- Update the firmware to the latest version and whether the Hisense TV remote is working well.
If it is still not working, try the next solution mentioned below.
Reset the Hisense TV to Factory Defaults:
If the firmware on your TV is corrupted, even an update can’t fix it. The only way to fix it is to reset the TV to its factory defaults. Resetting factory defaults would result in losing all the saved user and application data. So go ahead with this fix only if you are sure about trying out this solution and have a backup of anything important, including login credentials for different streaming services.
- Open the TV’s settings menu using the hardware buttons present on the TV.
- Go to Device Preferences.
- Select Reset and navigate to Factory Data Reset.
- Select Erase Everything and enter the Hisense TV PIN to confirm your action.
- Wait till the Reset completes and the TV restarts itself.
- Once this is done, set up your TV like you did the first time you bought it.
Now try using the remote again. If it is still not working, you should consider buying a new remote or contacting the customer support team of Hisense.
Buy a new remote:
After trying out all these solutions, if the remote is still not working, you should consider that the problem could also be with the remote’s internal board. If that is the case, you have only one option: buy a new one. Purchasing a new remote should not cost you much, and you can find a replacement remote almost anywhere in your vicinity where there is an electrical store.
If the new Remote does not respond to or work problem, move on to the final solution mentioned below.
If none of the abovementioned solutions worked for you, then it is time to seek help. Hisense has a customer complaint service that takes care of these issues. So give them customer care or email them informing them about your trouble. Customer care from Hisense will help you out with your remote problem.
So these are all the solutions to fix HiSense Roku TV remote not working. If you have any questions or queries about this article, comment below, and we will reply. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.
