Cut off the power supply to the router/modem and then wait a few minutes. After that, supply power to it again, and reset it.
An alternative way here is to use the Xfinity My account application.
- Open the application.
- Choose Internet.
- Choose Modem/Router.
- Tap on Restart this Device option.
This will restart your device. Now try connecting to the WiFi again. If you are still facing issues relating to the internet, try the next solution mentioned below.
Also Read: How to Sign in to Xfinity Comcast Email Account or Voicemail
Replace your router:
As a change, you can try changing your router. You don’t need to buy one right away. You can borrow one from one of your friends. If your issue is resolved after that, the problem is definitely with the router. In that case, you should buy a new router to replace the older one.
But if the new router also does not solve your issue with the WiFi, then the problem is with your connection and not your router. In that case, you need to try the solutions related to the connection mentioned here.
Clear cache:
The cache is data collected by your computer over time, and it functions as an extra bit of data that helps maintain a faster and responsive user interface. The system uses the data collected as the cache to preload specific applications or tasks. However, this cache memory can sometimes be the cause of your problems.
Even with the WiFi connection issue, cache memory could be the reason behind it. So clear out the cache memory on your system and then try connecting to your WiFi again. Try the following solution mentioned below if you still reencounter the same issues.
Check all the connections:
Sometimes the cause of a problem is so simple that we overlook it. Even with the WiFi connection issue, this might be the case.
When you connect your device to the internet using WiFi, it has many connections. Cables, fasteners, F connectors, splitters, coax, and more. Ensure that all the connections are proper and there is no detachment anywhere.
Once you have ensured that all the connections are in check, try connecting to the WiFi again. Try the following solution mentioned below if you still encounter the same issue.
Restart Gateway:
The quickest way to solve almost any WiFi related issue is to restart the gateway. Unplug the gateway in your connection, wait for a few minutes, and then connect again. Now, try connecting to the WiFi again. Try the following solution mentioned below if you still encounter the same issue.
Sometimes an antivirus program can block an internet connection assuming it to be a threat to the system. Almost every antivirus program has been guilty of such unwanted security features. If you are using a third-party antivirus program, that might be the case with your device too.
So open up the antivirus program on your computer and disable the real time protection. Disable all the shields or protection layers enabled by the antivirus program. Once that is done, try connecting to the WiFi again. If you still encounter the same issues with the internet, try the next solution mentioned below.
Run ping test:
Running a ping test will help you identify how your network speed strength is at that moment. Under ideal circumstances, it is under 100 ms.
For Windows,
- Launch the command prompt as an administrator.
- Type ping -t www.comcast.net in the cmd window and press Enter.
- Let the operation run for a minute or so. After that, press Ctrl + C and stop it.
- In the output, check how often the Request timed out message appears, and the time=XXms part on each reply reads what number. Ideally, as mentioned above, the number should be less than 100ms.
For Mac,
- Navigate to Applications > Utilities > Network Utility and select the Ping tab.
- Enter an address like www.google.com and then set the number of pings for about 100.
- Now let the ping start and wait for it to finish. The result will display the ping on your connection.
Depending on your ping, look for an ideal way to keep it below 100. You can even contact Comcast and tell them about your high ping issue.
If this does not help with your issue, try the next solution mentioned below.
Take traceroute test:
Traceroute information on your connection can help you figure out the cause behind your problems with the connectivity.
For Windows,
- Open the command prompt window.
- In the cmd window, enter tracert www.comcast.net and then press Enter.
- Copy the trace results that show up on your screen and paste it into some forum or post for further help with your connection.
For Mac,
- Navigate to Applications > Utilities > Network Utility and select the traceroute tab.
- Enter an address like www.google.com and start the trace.
- Now, wait for it to finish. The result will display the traceroute on your connection.
- Copy that information and paste it on a forum or a post to seek help on your connectivity problem.
Check Xfinity My Account:
Xfinity has provided its users with the Xfinity My account application to fix their issues with the internet on their own.
- Download the application and log in to your account using your login credentials. If you have not opened up an account yet, then it is time you create one and then log into it.
- Open the application and then select the Internet option.
- Choose the device that is showing the issue.
- If you are an Android user, select the Troubleshoot option. And if you are an Apple user, select the Restart this device option.
- Click on Start Troubleshooting to begin the scan.
- Wait for the entire process to be completed.
- Once it is complete, you will see a message on the screen that reads, “starting your device should take less than 10 minutes. This will not erase your settings or change your WiFi name or password. If you have Xfinity Voice, we won’t restart until all in-progress calls are finished.”
- Then, click on Service.
- After the Restart is done, check if the internet issue is resolved or not.
- If it is resolved, give the feedback as Yes, and if not, then select No.
- If you select Yes, you will see a message on the screen that reads, “Glad to hear it all worked out!” If you choose No, more options will be displayed for solving the issue for you.
If the app can also not solve your problem, try the next solution mentioned below.
Check for a power outage:
From time to time, network outages are happening more often than they should. In case of such an outage, there is nothing you can do. These outages are mostly related to maintenance, adverse weather, hardware failure, etc.
The only thing you can do during this is inform Xfinity about the outage. You can look at the blackout affected areas in your area right from the Xfinity application. You can then relay that information over to Xfinity. They will do the necessary work to fix the outage issue right away.
If this does not help the connection issue, try the next solution mentioned below.
Update the Xfinity My account application:
Sometimes Xfinity has been guilty of throttling or blocking their connection to a user solely because of an outdated application.
So go to your Store and install the latest version of the Xfinity application.
After that is done, restart your computer and then try connecting to the WiFi again. Try the following solution mentioned below if you still encounter the same problem.
Reset the entire network:
As a final solution, you can try resetting the entire network.
Let’s see how we can do it on a Windows computer.
Navigate to Settings > Network & Internet > Status > Network reset and follow the on-screen instructions to complete the reset.
Once that is done, connect to your WiFi again, and check if the problem is resolved. If you are still stuck with the same issues, then contact Xfinity technical team for help. You should be fine in a few days.
So this is all about fixing the WiFi not working or showing issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, be sure to check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.
