- Click on the menu button on your remote.
- Scroll down, and tap on the restart button.
Now, the whole system will restart. Turn on the device and see if the problem is fixed or not. If so, you are good to go. However, if it still persists, try restarting the device a couple of more times. Do this until this bug passes away.
Fix 2: Detach Device Cable
Xfinity Flex stuck on the welcome screen can be caused because you have attached cables to both ends of the TV and device. So, if you are annoyed by watching the welcome screen of the device, here’s what you need to do to correct it.
- Plug out all the cable connections from both devices and the TV.
- Once done, re-plug the cable into the TV box.
- Switch on the power.
- Wait for a few minutes, and after that, re-connect the cables to the TV.
That’s it. You will be surprised to see that the welcome screen issue will be fixed. The welcome screen will stay for a few seconds before disappearing. After that, you are all set to enjoy the whole world of entertainment on your device.
Fix 3: Check Your Internet Connection
The problem that you are currently facing could be a result of a weak internet connection. The Xfinity Flex will get stuck at the home screen if it is not receiving strong connections from the router. So, as a solution to it, make sure your router is working. To check this, you can connect your smartphone to the Wi-Fi network and see if you are able to browse the Internet or not. If not, then it indicates that the problem is with the Wi-Fi connection. Thus, you need to contact your Wi-Fi service provider to fix the connection issue.
Fix 4: Restart Your Modem/Gateway
One of the best ways to fix Xfinity Flex stuck on the welcome screen is to restart your modem/gateway. Restarting the connection source will begin everything from scratch, canceling out any corrupted file that was causing the connection issue.
Another method that can be helpful in solving the Xfinity Flex welcome screen issue is to connect the device using the WPS buttons. Once done, check whether the issue is fixed or not. If not, continue with the next workaround.
Fix 6: Connect to the Xfinity Flex Customer Care Team
If you have gone through all the abovementioned methods and are still facing the issue, then the only option left is to connect to the customer care team of Xfinity Flex. As it stands now, they are the only ones that can guide you on what you should do next to fix the problem.
Is There Any Alternative to the Problem?
Don’t be concerned if none of the methods listed above worked for you. There are multiple alternatives through which you can fulfill your entertainment cravings. You just need to switch off Xfinity Flex and take your smartphone or tablet. Now, visit the Comcast URL from your smartphone, and create your account by putting in your credentials.
That’s it. Enjoy all the entertainment content on your smartphone until the developers fix the Xfinity Flex stuck on the welcome screen issue.
Final Words
This was how to fix the Xfinity Flex stuck on the welcome screen issue. Till now, there hasn’t been any update on when the developers are going to fix the problem. So, until it’s done, you will have to make use of the above-mentioned workarounds to solve the problem. Nevertheless, let us know in the comments whether you were able to solve the problem or not. Plus, feel free to share any other workaround that can help to fix the issue.
