Fix: Xbox Series X and S HBO Max Not Working or Crashing Issue

Did you know about the Home Box Office television network? Okay! HBO Max! Well, Home Box Office is an American television network that is the flagship property of Home Box Office, Inc., a subsidiary of the WarnerMedia Studios & Networks unit of WarnerMedia.

It is one of the oldest and longest continually operating subscription television networks in the United States. But, right now, some users from the USA and other parts of the world started reporting that the HBO Max is not working or crashing on their Xbox X and S.

Well, after investigating this error, our team find that the issue may occur due to some glitches due to a network issue. Therefore, after hours of brainstorming with this, we have found some great fixes that will surely help you fix if the HBO Max is not working or crashing on your Xbox X and S. So, let’s take a look at what we have for you.

How To Fix Xbox Series X and S HBO Max Not Working or Crashing Issue

There are many fixes available on Google, but here we have mentioned only those that we think have the potential to fix this issue. So, if we missed anything here, make sure to let us know. Therefore, now let’s get started with the fixes:

Fix 1: Reboot Your Xbox

After rebooting their Xbox, many users reported that the HBO Max app again started working automatically. So, you must also try this out, since rebooting your device just does not remove the temporary bugs but also give your System a fresh new start in order to perform better. So, here are the needy tricks that you need to apply to reboot your console:

1. Firstly, on your controller, press the Xbox button to access the Power Center.
2. After that, hit the Restart Console option.
3. That’s it. Now, highlight the Restart and press the A button.

So, now simply wait until your Xbox Series X and S rebooted successfully. After that, launch the HBO Max app and check if it is now working or not. 

Fix 2: Check If You Have The Latest Version of HBO Max

Did you check if your HBO Max is updated or not? Well, most of the time, we ignore this thing as we think that updating the app is not related to its performance and regular updates are just a waste.

But, that’s not the right thing, as the developer regularly roll out performance improvement update. It is very important to update your application. Therefore, we suggest you check if there is any update available for your HBO Max app.

Fix 3: Check The Servers

There are chances that the HBO Servers may get down due to some reasons, and that’s why the HBO Max is not working or crashing on your Xbox Series X and S. So, we recommend you to hover to the DownDetector and hit the I Have a Problem With HBO Max button.

Also, verify if other users reported the same. In addition, you can keep your eyes on the HBO Max official Twitter handle because officials keep their users updated regarding any issue going on with their services. 

Fix 4: Power Cycle Your Console

Suppose it is not the HBO Max app which causing the error; instead, the Xbox console has some internal software glitches due to which you are getting this error. So, if that’s the case, then you have to power cycle your console as this will remove all the problems causing glitches from your console. Anyway, if you don’t know how to power cycle your Xbox console, follow the steps:

1. Firstly, press the Power button of your Xbox until it gets shut down completely. 
2. After that, unplug all the wires and wait for at least 20 seconds. 
3. Then, plug in all the cords and turn on the power source. Thereafter, press the Power Button and reboot your Xbox Series X and S. Once done, run the HBO Max to see if not working or the crashing issue gets resolved or not. 

Fix 5: Check Network Speed

To use the HBO Max without getting any errors, you need to have a good and fast internet connection. However, if your internet connection fluctuates or does not give you the required speed, then chances are more that you won’t be able to use the HBO Max. So, it is very important to check if your WiFi router is giving you good speed or not.

To do so, you can simply hover to the Ookla Speed Test website and check your internet speed. However, in case you find that your connection speed is not good, then first try power cycling your router, and if even after that the issue won’t get fixed, then we recommend you to contact your ISP provider. 

Fix 6: Check Your Location Settings

Your location will also play a vital role in using some streaming platforms such as HBO Max. So, you need to tweak it to your country’s location. Well, here are the steps that you need to use to check your location settings: 

1. Firstly, go to the main menu and click on Settings. 
2. After that, navigate to System and tap on the Location tab. 
3. Finally, select the Location option and change it to United States (you can use your country).

Fix 7: Verify Your Subscription

Did you check that is your HBO Max premium subscription is expired or not? Well, this is also the reason why HBO Max is not working or crashing on your Xbox console. So, it is very important to check whether you have an active subscription to HBO Max or not. If not, then first purchase one and try using the HBO Max again on your console. 

Fix 8: Try Using HBO Max in Different Device

If you are still facing the issue, there are chances that the issue might occur only on your system. So, we recommend you try using the HBO Max on any other device and check if it is working fine or not.

There are many reports that prove that when users try using the HBO Max on a different device, then the app works correctly. If in your case, this is true, then there’s a possibility that your device software version may not be compatible with the HBO Max app version.

So, you must check out the HBO Max official website and look which is the latest version available for Xbox Series X and S. After that, open the app detail on your Xbox and verify if it matches with the version available or not.

Fix 9: Update Your Console

Keeping your console software up-to-date is also one of the most important things to make sure that your applications run smoothly on your console. However, to do so, follow the needy steps mentioned below:

1. First of all, on your controller, press the Xbox button and navigate to the Profile & System.
2. Now, tap on the System and select the Settings option.
3. Then, finally, hit the Updates button. 
4. That’s it. Now, follow the on-screen guidelines to update your Xbox.

Fix 10: Reinstall The App

Unfortunately, suppose none of the above-mentioned fixes worked for you. In that case, you can try reinstalling the HBO Max application on your Xbox Series X and S. Meanwhile, if there is any issue occurring from the HBO Max application’s side, it gets fixed by reinstalling it on your System again.

However, many users are there who find this method really helpful for them. So, we recommend you try this out and let us know if it helps fix the HBO Max not working or crashing issue. 

Fix 11: Contact To Support Team

Still, no luck? Don’t worry! Contact the official support team of HBO Max by clicking on the link. Then, discuss the error with them and tell them what you tried to fix the issue. After that, they will either suggest some fixes or register your complaint and fix it in the next update. 

From Author’s Desk

So, that’s all on this topic from our side. We hope this guide has helped you. However, did you try to use the same account on any other device? If not, then you should also try this out. Anyway, comment below if you want me to give more detailed information on this topic.