Known Programs Interfering with Total War: Warhammer III Online Features
The following antivirus programs are known to block online connections in Total War: Warhammer III:
- BitDefender
- Kaspersky
- Malwarebytes
Please review your settings and exclusions within these programs. Further possible solutions are provided below.
Disable VPN
Global VPN connections may disrupt the online functionality of Total War: Warhammer III. Disable your VPN and attempt to connect again.
Check Firewall Settings
Ensure Epic Online Services are not blocked by your firewall. If using Windows Defender, follow these steps:
Windows 10
- Click on Start and search for Windows Defender Firewall, then open it.
- Go to Advanced Settings in the left-hand menu.
- Apply the following steps to both Inbound Rules and Outbound Rules.
- Click on Inbound/Outbound Rules on the left, then select New Rule on the right.
- Under Rule Type, choose Custom.
- Next to Services, click Customize.
- Choose the option to apply the rule to only a specific service.
- In the list, select Epic Online Services and click on Apply to this service, then click OK.
- Go to Action in the left-hand menu.
- Ensure the option to Allow the connection is checked.
- Then go to Name, name it (for example, EOS), and click on Finish.
Windows 11
- Click on Start and search for Windows Defender Firewall, then open it.
- Go to Advanced Settings in the left-hand menu.
- Apply the following steps to both Inbound Rules and Outbound Rules.
- Click on Inbound/Outbound Rules on the left, then select New Rule on the right.
- Under Rule Type, choose Custom.
- Next to Services, click Customize.
- Choose the option to apply the rule to only a specific service.
- In the list, select Epic Online Services and click on Apply to this service, then click OK.
- Go to Action in the left-hand menu.
- Ensure the option to Allow the connection is checked.
- Then go to Name, name it (for example, EOS), and click on Finish.
For other firewalls, contact the support of your firewall provider.
Add Total War: Warhammer III Folder as an Exclusion
Some antivirus programs may interfere with the game. Instead of adding only the game and Steam application as exclusions, add the entire folder.
Windows 10
- Click on Start and open Settings.
- Select Update & Security, then go to Windows Security.
- Open the Virus & threat protection option.
- Under Virus & threat protection settings, click on Manage Settings.
- Scroll down to Exclusions and click on Add or remove exclusion.
- Select Add an exclusion and choose Folder from the dropdown.
- Locate the Total War: Warhammer III folder within the Steam file path.
Windows 11
- Click on Start and open Settings.
- Select Privacy & Security, then go to Windows Security.
- Click on Virus & threat protection.
- Under Virus & threat protection settings, click on Manage Settings.
- Scroll down to Exclusions and click on Add or remove exclusions.
- Click on Add an exclusion and choose Folder from the dropdown.
- Locate the Total War: Warhammer III folder within the Steam file path.
For other antivirus programs, contact your antivirus provider’s support.
Turn Off Private Browsing Options
Some antivirus programs offer private browsing options for your browser, which may block proper connections with online services. For instructions on disabling this option, contact your antivirus provider’s support.
Link Your CA Account to Your Game Client
To link your CA Account to your game client, follow these steps:
- If you already have an account, log in at: https://account.creative-assembly.com/en/account
- If you don’t have an account, create one here: https://account.creative-assembly.com/en/login
- Under Linked Accounts, select the Game Client on which you own the game.
- You will be redirected to the corresponding client website. Log in with your information.
- The CA Account website will appear again, asking you to confirm the link.
- Click on Confirm Linking. Your accounts will now be connected.
Note: If you encounter issues during this process, contact the Support Team and provide any error messages you receive.
If the Issue Persists
If the problem persists, further investigation is necessary. Contact support with the following information:
- Your mp_log file (found in the default file paths below):
- Steam: C:\Users\Your Username\AppData\Roaming\The Creative Assembly\Warhammer3\logs
- Epic Games: C:\Users\Your Username\AppData\Roaming\The Creative Assembly\Warhammer3\EOS\logs
- Game Pass: C:\Users\Your Username\AppData\Roaming\The Creative Assembly\Warhammer3\GDK\logs
- The antivirus program you are using.
- Your DxDiag and msinfo32 files.
