1. Check the Internet Connection
You should verify your Internet connection as the first step in solving the problem. For the game to function, you need a reliable internet connection. To find out how fast your connection is, we will recommend using an internet speed test. You can check the speed of your internet connection on a variety of websites.
To see if the internet is stable or not, try using a different network connection. Another thing to try is to restart your router. For this, all connected devices to the router should be disconnected. After some time, turn the router back on. Connect your PC to the router after that to see if the issue has been resolved.
2. Restart the game
The first thing you can do is restart the game. If you have purchased any item in the War Thunder and can’t see it in the game, then try restarting the game. Restarting the game will help to solve minor problems in the game. After restarting the game, check whether your issue is solved or not.
3. Restart the device
Another way by which you can fix this issue is by restarting the device. By this step, you will be able to give your device a quick start through which the unnecessary apps that are running in the background will get stopped and the resources will be free.
We will suggest you restart your device to fix the problem. After restarting the device, wait for some time and then start the game. After doing this, check whether now the item that you have purchased is showing up or not.
4. Update the game
The next method we will suggest to fix the issue is to update the game. There are many problems that are faced by everyone so the developers try to fix them when they come to know about them. When they fix those problems, they push updates so that they can be solved for everyone.
So, we will suggest you regularly check for updates for the game. If available, then download it. After doing this, check whether the issue is solved or not.
5. Disable Antivirus Software
Antivirus software is another factor that led to your issue. The game’s files are impacted by antivirus software. Numerous users have attempted disabling their antivirus software, and they were successful in solving the issue. We will suggest you try disabling the antivirus program to solve the issue.
If you’re using Windows Defender, turn it off. Follow these guidelines to accomplish this:
- Enter “Virus and Threat Protection” into the start search box.
- Select Manage Settings after that.
- Disable Real-time Protection.
Let’s then turn off any more ransomware defences.
- Open the search window by clicking it.
- In the search bar, enter “Windows Security Settings” to find it.
- Choose Virus and Threat Protection from the screen that just appeared.
- Choose Ransomware Protection from the menu.
- You have the option to turn off controlled folder access on the resulting screen.
When we finish with this step, we’ll need to add the War Thunder game files as exceptions.
- Enter “virus and threat protection” in the start screen search.
- Access the virus and threat protection settings
- Select “Manage Settings” from the menu.
- From the Exclusions Exclude section, choose to add or remove.
- After selecting Add an Exclusion, you have to select the game folder that is saved on your drive.
Now check whether the items that you purchased in the game are visible or not.
6. Disable Windows Firewall
The next method that you can try to solve the issue is disabling the windows firewall. The firewall also prevents files from operating if they detect any suspicious behaviour. Another possibility is that it was an error. We advise you to see if the Windows Firewall is preventing your game from functioning on your computer. This can be accomplished by simply turning off Windows Defender Firewall on your computer.
- Select the Start Menu.
- In the search box, type “Windows Defender Firewall”.
- From the list of results, choose Windows Defender Firewall.
- After that, from the left pane, select Turn Windows Defender Firewall on or off.
- Select “Turn off Windows Defender Firewall (not recommended)”.
- Do this for both your private and public networks.
- To save the changes, press OK.
- Restart your PC.
7. Reinstall the game
Another method to solve the issue is reinstalling the War Thunder. It appears that a few people who tried this were successful in resolving the issue because they subsequently received new game files. The game and its related game files must first be uninstalled from your computer. Reinstall the game after waiting for a while. You will then be able to see the stuff you have bought in War Thunder after completing this.
8. Check whether you registered on the official website
The next thing that you can do is to check whether you have logged in to your War Thunder account through Gaijin’s webpage via their launcher. If not logged in then firstly log in to your account on Gaijin’s webpage.
9. Log in through Steam
The next step that you can do is to log in through Steam. If you have logged in to your War Thunder account through Gaijin’s webpage, then try logging in via the Steam Login. After you log in to your account via Steam, check whether it has been tied to that account or not.
If your account is tied to Steam, and still you are unable to see the items that you have purchased in the War Thunder, then try contacting the support team of Gaijin. Even by following the above-mentioned methods, if the War Thunder purchase still doesn’t show up, then we will suggest you contact the Support team immediately and submit a ticket.
As soon as the error message “purchase could not complete” appears, get in touch with support and explain the situation, including the card/payment method (only the type, such as Visa, PayPal, Steam Wallet, and so on) and the pack you attempted to purchase. Also, don’t use premium in any match. You run the danger of losing any opportunities for them to assist you if you use the premium in any matches.
Conclusion
We hope that with the help of this article you were able to fix the issue. Whether this guide was helpful or not do tells us. Also, if you solved it with any other method, then do share it with us in the comment section below. For more troubleshooting guides on War Thunder or any other game, do check out our website.
