2. Force Stop the Messages app and Clear Storage Data
It seems that the Messages app on the device may have some cache data issue and can be fixed the temporary glitch by following the steps below:
- Open the device Settings menu > Tap on Applications. [On some devices, Apps & Notifications]
- Go to Application Manager > Tap on See All Apps.
- Tap on Messages from the list > Select Force Stop.
- If prompted, tap on Yes to confirm.
- Once done, make sure to tap on Storage.
- Here select Clear Data and confirm the task.
- Finally, reboot the device to apply changes immediately.
3. Ensure to Enable Notifications for Messages
However, if the above method didn’t fix the issue for you then the chances are high that the Messages notification is blocked to appear on the screen. Make sure to Allow All Access to the Messages app notification by following the steps below:
- Open the device Settings menu > Tap on Applications. [On some devices, Apps & Notifications]
- Go to Application Manager > Tap on See All Apps.
- Tap on Messages from the list > Open Notifications.
- Just select Allow All Notifications and reboot the device to apply changes.
- Now, you can try sending or receiving text messages to check for the issue.
4. Try Turning On and Off Airplane Mode
It’s also recommended to enable Airplane Mode and then disable it after a few seconds so that the device networking function can be refreshed. Sometimes temporary glitches or cache data issues with the networking connectivity can cause text messages not sending or not receiving problems. To do so:
- Go to Settings > Tap on Network and Connection. [On some devices, Airplane Mode]
- Here you’ll find out Airplane Mode (Flight Mode) > Just tap on the toggle to turn it on.
- Wait for at least 5 seconds then turn it off > The device system will again reload the network status.
- Now, you can try receiving the text message on your Verizon carrier device.
5. Turn Off Blocked Messaging on Verizon Website
Some of the affected users did find this trick useful to turn off the messaging block on the Verizon website directly. To do that:
- Go to the Verizon website (not app or settings on phone) > Sign in to your profile using the mobile number.
- Now, go to Blocks on devices > Click on Block services for the device that you’re trying to fix.
- Go to Messaging and make sure to Turn it Off (If it’s enabled).
- Wait for a minute or so and then reboot the handset to check for the issue.
Note: If in case, the Messaging app isn’t there, you can skip to the next method.
6. Re-insert the Verizon SIM card
If in case, you’re not receiving text messages on your Verizon carrier then you should try taking out your SIM card from the smartphone and then re-insert it to ensure there is no issue with the SIM or SIM slot physically. If there is some scratch or dust on the SIM card, try using a dry cloth to gently clean the SIM card. Sometimes it can fix issues with the network connectivity. Keep in mind that power off your handset before doing so for safety purposes.
7. Update the Messages application
If you’re still running the outdated Messages application on your mobile device then it may cause some compatibility issues whatsoever. Sometimes installing the latest update can improve performance and fix bugs. To do so:
For Android:
- Open Google Play Store > Tap on the hamburger menu icon.
- Tap on My Apps & games > Check if the Messages app is showing on the Available Update list or not.
- If there is an update available, you can tap on the Update button and wait for it to install.
- Once done, make sure to open the Messages app and then check for the issue again.
- As the issue is specific to the carrier network, we’ll recommend you restart your device to change effects immediately.
For iOS (iPhone):
- Open Apple App Store on the iPhone.
- Tap on the Profile Picture icon from the top-right corner.
- Scroll down to the Available Update section. [You might have to pull down the screen from the top to refresh the list]
- Here you can see if the Messages (iMessage) app is listed or not.
- If the Messages app is listed, tap on the Update button to proceed.
- You may have to wait a couple of seconds or so to complete the update process.
- Once done, open the Messages app, and check if the text message is receiving or not.
8. Disable Power Saver or Battery Saver
It seems that the Battery Saver option or the Power Saver Mode on the smartphone can eventually prevent some applications or its services to run properly. Mostly the messages, calls, downloads, etc tasks will get disabled during the Power Saving Mode on the device. So, make sure to turn off the power saver mode or battery saver option to become able to receive text messages once again. To do so:
For Android:
- Go to the device Settings menu > Tap on Battery.
- Make sure to Turn Off the Battery Saver toggle.
For iOS (iPhone):
- Go to the Settings app on your iPhone > Tap on Battery.
- Here just tap on the Low Power Mode toggle to turn it Off.
9. Update the System Software of your Phone
It’s also recommended to check for the system software update on your handset by following the steps below. An outdated system version can eventually cause multiple issues with the performance or carrier network connection that you may not notice. You should try checking for the system software update once a month. Though the software update notification may notify you, some devices may fail to do it.
- Go to the Settings menu on the device > Go to Software Update.
- Tap on Check for Updates > If a new software update is available, select Download and Install.
- Wait for the update process to complete as it may take a couple of minutes or so. [Depends on the update-file size and internet connection]
- Once done, your device will automatically reboot into the system.
10. Reset Network Settings
Last but not the least, if your device is still having the text message not receiving issue then make sure to reset the network settings to the factory default by following the steps below. It might fix several issues with the networking glitch or cache. To do that:
For Android:
- Go to the Settings menu on your handset > Tap on the System tab.
- Tap on the Reset button > Tap on the Reset Network Settings. [On some devices, About Phone]
- You should see a warning message for the same > Tap on the Reset Network Settings option.
- If prompted, make sure to confirm the process > Wait for it to complete and then reboot the device.
- Finally, check for the Verizon carrier Not Receiving Texts issue again.
For iOS (iPhone):
- Tap on Settings > Tap to General.
- Select Transfer or Reset iPhone > Tap on Reset.
- Now, select Reset Network Settings > If prompted, confirm the task by entering the device passcode.
- Wait for the process to be completed > Reboot the device to apply changes.
11. Try Using Verizon Troubleshooter
You should also try using the Verizon Troubleshooter Option to quickly determine any potential issues with device settings, NumberShare, or applications that may affect the text message sending or receiving in some cases. Just visit the provided link and select the device model then follow the on-screen instructions to complete the process.
If none of the workarounds come in handy, then you’ll need further assistance by contacting Verizon Support or directly connecting to an agent via chat support whatever you prefer. Alternatively, you can call *611 from your mobile number to get the 24/7 automated phone system support.
That’s it, guys. We assume this guide was useful to you. Feel free to ask in the comment below for additional queries.
