In this article, we’ll show you the options that you can do to fix Audio and Video Call Quality Issues of Skype in Desktop and Mobile in very simple steps.
These types of issues with Skype are very common and the solution varies from different OS to OS. We have shown and stated a few troubleshooting options make sure to follow them carefully.
Before Applying Any Fix
Minimum Requirements
Windows 10
| Version 12 | Windows 10 (version 1607 and 1703) |
| Version 14 | Windows 10 (version 1709) or higher |
Mac
|
Version |
Skype on Mac requires Mac OS X 10.10 or higher |
| Processor | At least 1 GHz Intel processor (Core 2 Duo) |
| RAM | At least 1 GB |
| Additional software | The latest version of QuickTime |
Mac OS X 10.9 users will not be able to update higher than Skype version 8.49.0.49.
Linux
|
Version |
64-bit Ubuntu 14.04+ 64-bit Debian 8.0+ 64-bit OpenSUSE 13.3+ 64-bit Fedora Linux 24+ |
| Processor | An Intel Pentium 4 processor or later that’s SSE2 and SSE3 capable |
| RAM | At least 512 MB |
| Additional software | libappindicator1 or GtkStatusIcon to make the tray icon work (optional) |
Android
| Version | Android OS 4.0.4 or higher |
| Hardware | Varies with the manufacturer – see note below |
| Free Space | At least 32 MB |
Note
Skype is fully supported on devices with ARMv7 processors. Skype can run on devices with ARMv6 processors, but video calling is not supported.
iOS
| Version | Skype on the iPhone and iPad requires iOS 10 or higher |
Things that can affect Skype’s Performance
Make Sure That
-
Make sure you have a strong WiFi signal, or if possible, use a wired connection.
- If the internet connection degrades during the call, Skype may turn off one or more video streams in group calls. Once the internet connection recovers, Skype will automatically turn the video back on.
- Close any applications that could be interfering with your call. File sharing applications, streaming audio or video, or even just having a browser open are all things that can eat up bandwidth.
- If you’re using Skype on a laptop and you’re in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode.
Fix Audio and Video Call Quality Issues of Skype in Desktop and Mobile
Desktop
- Skype needs your permission to access the microphone and camera of your desktop. Check your System’s Privacy Permissions. For Mac OSX Mojave (10.14 or higher) and Skype for Windows 10 (version 14) users, you must grant Skype permissions to use your desktop microphone and camera.
- Mac OSX Mojave (10.14 or higher):
– Go to Mac System Preferences > Security & Privacy > Privacy Tab > Microphone/Camera and grant access to Skype. - Skype for Windows 10 (version 14):
– Go to Start, then select the Settings gear > Privacy > then select either Camera or Microphone. Under both, make sure that Skype is toggled On. Restart Skype and go to your Skype Audio & Video Settings to verify the correct device is selected within Skype.
- Mac OSX Mojave (10.14 or higher):
- Check your microphone, speakers or headphones. Make sure they are plugged in and not muted. If it is a Bluetooth device, be sure it is connected as well.
- Check your camera. Make sure your camera is on, pointing towards you and there’s nothing obstructing it. From within Skype on desktop, go to your profile picture > Settings > Audio & Video Settings > Under Video, check to see if your video is showing a preview for your camera. .
- Make a free test call in Skype. The test call prompts you to record a message and then plays it back for you – it’s the easiest way to see if there’s an issue with your audio settings. From within Skype on desktop, click on your profile picture > Settings > Audio & Video Settings > Make a free test call.
- Do you hear the echo of your own voice? The problem may be with the device of the person you’re calling. Ask them to turn down their playback volume.
- Check your audio. Try playing a song or using another application with sound and test your volume. If you can hear it, the problem may be with the other person on the call – ask them to follow these steps too.
- Check the manufacturer’s website. With so many brands and devices, there may be several reasons why something may not work. Each brand is different, so it’s always a good idea to check the manufacturer’s website for user guides or troubleshooting help.
Mobile
- Skype needs your permission to access the microphone and camera of your mobile device. Check out the following articles about granting Skype permission to use your microphone and camera on iOS and Android.
- Check your microphone, speakers or headphones. Make sure they are plugged in and not muted. If it is a Bluetooth device, be sure it is connected as well.
- Check your camera. Make sure your camera is on, pointing towards you and there’s nothing obstructing it.
- Make a free test call in Skype. The test call prompts you to record a message, and then plays it back for you – it’s the easiest way to see if there’s an issue with your audio settings.
- Do you hear the echo of your own voice? The problem may be with the device of the person you’re calling. Ask them to turn down their playback volume.
- Check your audio. Try playing a song or using another application with sound and test your volume. If you can hear it, the problem may be with the other person on the call – ask them to follow these steps too.
- Check the manufacturer’s website. With so many brands and devices, there may be several reasons why something may not work. Each brand is different, so it’s always a good idea to check the manufacturer’s website for user guides or troubleshooting help.
If you have any queries regarding this, the comment section always available for you.