EA Origin is an online digital distribution platform for buying and playing video games. In 2014, EA published The Sims 4, which is available on both the...
Abd Razaaq
Last updated on September 3, 2023
Abd Razaaq
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I'm a Tech Content Writer and Full-Time blogger. Since I love Android and Google's device, I started my career in writing for Android OS and their features. This led me to start "GetDroidTips". I have completed Master of Business Administration at Mangalore University, Karnataka.
EA Origin is an online digital distribution platform for buying and playing video games. In 2014, EA published The Sims 4, which is available on both the Origin and Steam platform. The game is now available for free. As the game just received a new update, several players are experiencing the black screen issue on PC while playing the Sims 4.
According to multiple reports online, the affected players mention that it is just stuck on the black screen whenever they try launching the game. Another major issue is that during the black screen, there is no sound coming out as well. After waiting some time, players have to press the Alt+F4 keys to get out of the screen and nothing else simply. So, this issue or bug is frustrating.
Fix: Sims 4 Black Screen After Startup
The chances are high enough that Sims 4’s black screen may appear due to the PC configuration compatibility issue with the game’s system requirements. Meanwhile, having an outdated graphics driver, missing or corrupted game files, outdated game version, issues with DirectX, overlay app issues, higher in-game graphics settings, etc can cause several issues with the black screen while the game launches.
It’s worth mentioning to check out the game’s system requirements from the mentioned link to ensure there is no compatibility issue appearing on your computer.
1. Disable Full-Screen Optimizations
First, go to the C:\Program Files (x86)\Steam\steamapps\common\Sims 4\Binaries\Win64 directory. [If you’ve installed the Steam client or game on another drive or location, then head over there]
Right-click on the Sims 4.exe file and click on Properties.
Go to the Compatibility tab > Uncheck the Enable Fullscreen Optimizations toggle.
Click on Apply and then OK to save changes.
2. Run the game as an Administrator
To avoid user account control regarding privilege issues, run the game exe file as an administrator. You should also run the Steam client as an administrator on your PC. To do this:
Right-click on Sims 4 exe shortcut file on your PC.
Now, select Properties > Click on the Compatibility tab.
Click on the Run this program as an administrator checkbox to checkmark it.
Click on Apply and select OK to save changes.
3. Check Graphics Driver Update
Check whether the graphics driver update on your PC is outdated. Sometimes an outdated GPU driver version or corrupted driver can cause several issues. It’ll also help you fix the black screen-related issues with games or applications. To do so:
Press Windows + X keys to open the Quick Link Menu.
Now, click on Device Manager from the list > Double-click on Display adapters.
Right-click on the dedicated graphics card that you’re using.
Next, select Update driver > Choose to Search automatically for drivers.
If an update is available, the system will automatically download & install it.
Once done, restart the computer to apply changes.
4. Update Sims 4
If, in case, you haven’t updated your Sims 4 game for a while, then make sure to follow the steps below to check for updates and install the latest patch (if available). To do this:
Steam Launcher Users:
Open the Steam client > Go to Library > Click on Sims 4 from the left pane.
It’ll automatically search for the available update. If there is an update available, make sure to click on Update.
It may take some time to install the update > Once done, close the Steam client.
Finally, reboot your PC to apply changes and launch the game again.
Epic Launcher Users:
Open the Epic Launcher client > Go to Library > Look for Sims 4 from the left pane.
On your Sims 4 application, you have to tap on the three-dot icon.
Make sure to check the auto-update to get a new update installation automatically.
It’ll automatically search for the available update. If there is an update available, make sure to click on Update.
Finally, reboot your PC to apply changes, and then try launching the game again
For Origin:
Open the Origin client on the PC > Click on Application Settings.
Now, look for the Client update section > Here, you’ll need to Turn ON the Automatic game updates option.
For EA Desktop:
Launch the EA Desktop client on the PC.
Make sure that you’re logged into a valid EA account.
Head over to the Profile section at the top right corner.
Now, click on the down arrow icon next to the profile > Click on Settings from the drop-down menu.
Click on the Download tab > Under the Updates section, you’ll need to Turn ON the Update games automatically toggle.
You should also Turn ON the Enable background services toggle to keep things going smoothly.
Once done, restart the EA Desktop client again to apply changes immediately.
If the game loads slowly or takes too much time in a startup, check out the system resources after launching the Sims 4 game on your PC by following the steps below to check whether the RAM or CPU Usage becomes higher.
Press the Ctrl + Shift + Esc keys to open Task Manager.
Click on the Processes tab > Select the task you want to close.
Once selected, click on End Task. Make sure to do the steps for each task individually.
Once done, just restart your computer to change effects immediately.
6. Disable Overlay Applications
According to some affected players, overlay applications can run in the background while gaming, and it basically consumes system resources which will cause issues with the gameplay too.
So, disabling them before launching the game will come in handy if you’re not using any dedicated overlay application for chatting, taking screenshots, or recording gameplay sessions. To do so:
Open the Steam client > Go to Library.
Now, right-click on Sims 4 > Select Properties.
Head over to the General section > Here, just uncheck the Enable Steam Overlay checkbox.
Go back to Library > Re-open Sims 4 to check whether the black screen issue is happening or not.
7. Check Windows Updates
The chances are also high that your Windows OS build becomes outdated for a while. In that scenario, your gameplay performance will impact a lot apart from bugs or stability issues. So, it’s always better to check for Windows updates and install the latest version (if available). To do that:
Press Windows + I keys to open up the Windows Settings menu.
Next, click on Update & Security > Select Check for updates under the Windows Update section.
If there is an update available, select Download and install.
Wait for some time until the update gets completed.
Finally, reboot your PC to apply changes immediately.
8. Lower in-game Graphics Settings
Try lowering the in-game graphics settings from the game menu to check if that helps. Disable V-Sync, Shadow effects, and Anti-Aliasing, and try running a lower display resolution for the game to fix black screen-related issues.
9. Update DirectX
Sometimes an outdated DirectX version or missing DirectX can cause multiple issues with the game launching or gameplay. You should try following the steps below to update it.
Head over to this Microsoft link to download the DirectX End-User Runtime Web Installer on your PC.
Next, install or update the DirectX version manually.
Once done, restart your computer to apply changes.
10. Press ALT+TAB Key Combo
Some affected PC users have mentioned that by pressing the ALT + TAB key shortcut combo, they can switch between the opened programs on the PC. So, keep pressing the ALT + TAB to switch between programs and then go back to the running game again to check whether the problem has been fixed or not. It’ll change the display mode from full-screen to windowed mode and then full-screen mode, which can fix the black screen issue.
11. Try Disabling Overlay Apps
A couple of popular apps have their overlay program that can eventually run in the background and cause issues with the gaming performance or even launching issues. You should turn them off to fix the issue by following the steps below:
Disable Discord Overlay
Launch the Discord app > Click on the gear icon at the bottom.
Click on Overlay under App Settings > Turn on the Enable in-game overlay.
Click on the Games tab > Select Sims 4.
Finally, turn off the Enable in-game overlay toggle.
Make sure to reboot your PC to apply changes.
Disable Xbox Game Bar
Press Windows + I keys to open Windows Settings.
Click on Gaming > Go to Game Bar > Turn off Record game clips, screenshots, and broadcast using Game bar option.
If in case, you’re unable to find out the Game Bar option, just search for it from the Windows Settings menu.
Disable Nvidia GeForce Experience Overlay
Launch the Nvidia GeForce Experience app > Head over to Settings.
Click on the General tab > Disable the In-Game Overlay option.
Finally, restart the PC to apply changes and launch the game again.
Also, keep in mind that you should disable other overlay apps like MSI Afterburner, Rivatuner, RGB software, or any other third-party overlay apps that always run in the background.
12. Reinstall Microsoft Visual C++ Runtime
Ensure to reinstall the Microsoft Visual C++ Runtime on your computer to completely fix multiple gaming issues or errors. To do that:
Press the Windows key from the keyboard to open up the Start Menu.
Type Apps & Features and click on it from the search result.
Now, locate the Microsoft Visual C++ program(s) in the list.
