- Press the PS button on your PS5 controller.
- Select the Power icon from the menu.
- Choose Restart PS5 > Wait for the system to reboot.
- Make sure not to unplug the power cable from your console.
2. Run The Finals as an Administrator
You should run The Finals application as an administrator on the Windows computer to allow the system user account control permission. It’ll fix several issues with the game launching in most cases. To do this:
- Right-click on The Finals application on your PC.
- Select Properties > Click on the Compatibility tab.
- Now, click on the Run this program as an administrator option to enable it.
- Click on Apply and select OK to save changes.
- Once done, run the Steam client, and play the game.
3. Check for Software Updates
Make sure to check out the system software updates on your PC or PS5 device will fix several issues with the game launching experience. An outdated system software version might trouble you a lot with startup crashes or errors.
For PC:
- Press the Win+I keys to open Windows Settings.
- Click on Update & Security.
- Select Check for updates under Windows Update.
- If there is a feature update available, select Download and Install.
- Wait until the software update is complete.
- Once done, restart your computer to install the software update.
For PS5:
- Connect your PS5 console to the internet.
- From the home screen, go to Settings at the top right side.
- Go to System > Select System Software from the left menu.
- Choose System Software Update and Settings.
- Select Update Using Internet.
- You’ll need to wait for the PS5 system to check for available updates.
- If an update is available, it’ll automatically download & install it.
4. Update The Finals
Sometimes an outdated game patch version on the PC/PS5 can trigger multiple issues with crashes, server connectivity errors, download errors, and more. It’s recommended to manually update the game on the respective platform to get the latest game patch version. You can check the steps below.
For PC:
- Open Steam > Go to Library.
- Click on The Finals from the left pane.
- Steam will automatically search for the available update.
- If there is an update available, click on Update.
- Wait for a couple of minutes to complete the update.
- Once done, close Steam, and reboot your PC to apply changes.
For PS5:
- Head over to the PlayStation home screen.
- Navigate to Games > Select The Finals game.
- Now, press the Options button on the PS5 controller.
- Select Check for Update.
5. Scan and Repair the Game Files
Multiple reports did claim that scanning and repairing the game files on the PC has fixed plenty of issues with the game crashes or errors. Make sure to scan and repair the installed game files by following the steps below.
- Launch Steam > Click on Library.
- Right-click on The Finals from the list.
- Click on Properties > Go to the Local Files files.
- Click on Verify Integrity of Game Files.
- You’ll have to wait for the process until it gets completed.
- Once done, restart your computer.
6. Clear the System Cache on PS5
Try clearing the system cache on the PlayStation 5 console by following the steps below to ensure there is no issue with the saved data. To do that:
- Press and hold the PS button on your dualsense controller.
- Select Turn Off PS5 > Wait until the PlayStation 5 power indicator light shuts off.
- Press and hold the Power button on your PlayStation 5 until you hear a second beep.
- Turn Off the console and unplug it for 5 minutes.
- From Safe Mode, select Clear Cache and Rebuild Database.
- Choose Clear system cache > Wait for it and restart the system.
7. Try Clearing Browser Cookies and Cache
Web browser cache and data can cause several issues with the game launching error. So, clearing the saved cache and data can fix webpage loading issues. To do so:
- Open the Google Chrome browser.
- Click on the three vertical dots icon at the top right side.
- Now, go to the More tools option > Click on Clear browsing data.
- Next, under the Basic tab, select the Time range according to your preference.
- Then click on the checkbox of Browsing history, Cookies and other site data, Cached images and files to select them.
- Click on Clear data.
- Once done, restart your browser & check for the issue.
8. Reset the Steam Password
If you’re still encountering the error message during the game launching on the PC, make sure to reset the Steam password manually by following the steps below.
- From the Steam sign-in screen, click on ‘Help, I can’t sign in’.
- Select ‘I forgot my Steam Account name or password.’
- Now, enter your Steam email address to get a recovery code.
- Open your email inbox > Use the recovery code to reset your Steam Account password.
- Once you reset the password, try attempting to log in to Steam.
- Finally, run the game to check for the issue again.
9. Clear the Steam Cache
You’ll also need to clear the Steam cache manually on your PC by following the steps below. This specific method might help in fixing temporary files or cache data.
- Exit and close Steam > Press the Ctrl+Shift+Esc keys to open Task Manager.
- Click on Processes > Select the Steam task.
- Next, click on End Task > Now, press the Win+R keys to open the Run dialogue.
- Type the following command line and hit Enter:
steam://flushconfig
- Restart Steam and check if the issue has been fixed.
10. Boot in Safe Mode and Rebuild the Database
Rebuilding the database on PS5 will allow the system to find out potential issues related to the storage drive that might conflict with the games and cause crashes.
- Press and hold the Power button until you hear the second beep.
- Your PlayStation 5 console will now boot in Safe Mode.
- Connect the PS5 DualSense controller to a USB cable.
- Then press & hold the PS button on the dualsense controller to pair it.
- Wait for some time to display Safe Mode options.
- Select Clear Cache and Rebuild Database.
- Choose Rebuild Database.
- Wait for the process to complete.
- Once done, your PS5 will boot into the normal mode again.
11. Reinstall The Finals
If none of the methods worked for you, try uninstalling and then reinstalling The Finals game on your PC/PS5 to make sure there is no issue with the installed game files or directory.
For PC:
- Open the Steam client on your PC.
- Go to Library > Right-click on The Finals.
- Now, navigate to Manage.
- Select Uninstall > If prompted, click on Uninstall.
- Then, follow the on-screen instructions to complete it.
- Once done, restart the PC to apply changes.
- Finally, launch Steam and reinstall the game to check for the issue. (Try installing on a different disk drive)
For PlayStation 5:
- Go to the PlayStation home menu.
- Select Game Library > Go to the Installed tab.
- Select The Finals.
- Press the Options button on the PS5 controller.
- Select Delete > Select OK to uninstall it.
- Once done, restart your PS5 console.
- Go to Game Library again > Select The Finals.
- Press the Options button on your controller.
- Hit Download > Wait for the game to download.
Last but not least, you can visit the official PlayStation Support webpage, Steam Support, or Embark Studios Support to get further assistance from the experts. If there is some issue with the PS5 console (hardware) then carry it to your nearest PlayStation service center to get it checked and repaired (if required).
In summary, The Finals is in full swing, offering a fresh experience to players on various platforms. As developers diligently work on refining the game, some players have encountered the ‘Something Went Wrong With This Game or App’ error, particularly on PC and PS5. This guide aimed to provide effective solutions to this issue, often from server overloads or connectivity problems. Remember, such challenges are common in new titles, especially those with a significant player base. Patience and applying the suggested fixes can enhance your gaming experience. We hope this guide has been beneficial in resolving your gameplay issues. Happy gaming, and may your experience in The Finals be seamless and enjoyable!
