In addition, you may also find that video calls aren’t working due to data saver, unstable internet connection, Enabling Extensions and VPNs on Desktop, incorrect settings and software issues. According to reports, these issues are the main reason which prevents the video call from working.
Moreover, if you’re accessing your Telegram on the Desktop through the browser and the video call isn’t working, it’s possible the issue is caused due to additional extensions and VPNs, unstable internet connection, outdated Windows software, incorrect system settings and software issues. Identify the causes and fix the problem by trying the solutions mentioned below.
Telegram Video Call Not Working on Android, iPhone and Desktop, How to Fix?
Several users have reported an issue on Reddit, Twitter and other platforms, and they don’t find any successful methods to fix the video call not working issue. However, you may quickly fix the video call not working on Android, iPhone and Desktop by following the mentioned solutions. So, let’s get started.
Fix 1: Disable Less Data Use for Telegram Calls
The Telegram app allows you to limit data usage while accessing voice and video calls. This feature is helpful, especially for mobile data users. But, if you’re experiencing a Telegram video call not working issue on your device, try to disable the feature. Here’s how you can disable the feature.
For Android:
- Open the Telegram app on your device.
- Tap the hamburger icon at the top left of the screen.
- Choose the Settings option.
- Tap on Data and Storage.
- Scroll down and tap on “Use Less Data for Calls” and select the Never option from the pop-up menu.
For iPhone:
- Open the Telegram app on your device.
- Tap the hamburger icon at the top left of the screen.
- Choose the Settings option.
- Tap on Data and Storage.
- Check if the “Use Less Data for Calls” option is disabled on the iPhone. If it’s enabled, try to disable it by clicking on the toggle next to the option.
Once you have disabled the “Use Less Data for Calls” feature on your Android and iPhone devices, try to make a voice or video call to check if the issue is resolved. This method is also applied on your Telegram Desktop, and you can easily disable the feature by following the mentioned steps.
Fix 2: Restart Your Device
The other possible way to fix the Telegram video call not working issue is to restart your device. It’s possible that Telegram video calls are not working due to software bugs and glitches that appear on the device. A restart might fix the temporary issues and bugs on the device, and you’ll get back to your Telegram video call again. Here is how you can restart your device by following the below-mentioned steps:
Restart/Reboot Your Smartphone:
Press and hold the power button until the Restart/Reboot option appears on the screen. Now tap on the Restart/Reboot option, and your smartphone will automatically turn off. Again, wait for a few seconds and press the power button back to turn the phone back on.
Restart/Reboot PC:
Press and hold the power menu button for about 10 seconds. Now your laptop will automatically turn off and you have to wait for a moment. Again, press and hold the power button back until the logo appears on the screen.
Once the smartphone and the laptop are restarted, try to make a video call to one of your friends or ask your friend to make a video call to check if the Telegram video call is working. If the issue persists, try other solutions.
Fix 3: Disable Data Saver Mode (Android)
It’s possible that you haven’t accessed the Telegram video call due to data saver mode on your Android device. Sometimes, the device packs an option to limit data usage while using the Telegram app, which prevents the video call from working. You have to disable the data saver mode on your Android device. Here’s how you can do that:
- Open the Settings app on your Android smartphone.
- Tap Network & Internet option.
- Tap on Data Saver.
- Disable the toggle next to “Use Data Saver.”
- Once you have disabled the data saver mode on your smartphone, try to make a video call to check if the issue is resolved.
Fix 4: Check the Internet Connection
An internet connection is essential for performing any online activities, browsing, watching movies in high quality and making video calls through WhatsApp Messenger and Telegram. However, it’s possible that you haven’t connected to a stable internet connection which prevents the video call from working on the Telegram app.
Make sure you’re connected to a good internet connection to make a video call on Telegram. Alternatively, you can also switch to a Wi-Fi network for a better internet connection and again try to check if the issue is resolved.
Fix 5: Switch to a 5GHz Frequency Band
Another great way to increase internet speed connectivity on your smartphone is to connect to a 5GHz frequency band. If you have a double router band, sit closer to it and try to check the internet connection speed. This will provide better internet bandwidth and faster downloads on your Android and iPhone than the 2.4GHz frequency band. Again, try to make a video call and check if the issue is resolved.
Fix 6: Force Stop Telegram App
At times, a process that may be stuck, like a pending upload or download process, might cease Telegram from functioning normally as usual. However, you may easily stop any such processor that makes your Telegram unusable function like making video calls. You have to force stop the Telegram app to solve the video call not working issue on your Android and iPhone devices. Here’s how you can force stop and relaunch Telegram.
For Android:
- Open the App drawer and long press on the Telegram app icon and tap on the ‘i’ icon.
- Tap on Force Stop in the App info.
- Finally, confirm it by pressing the OK option.
- Now try to relaunch the Telegram app and check if the video call is working.
For iPhone:
- On your iPhone’s home screen, swipe up from the bottom of the screen and hold to reveal the background app window.
- Now look for the Telegram app and swipe up to remove Telegram app.
- Relaunch the Telegram app and check if the issue is resolved.
Fix 7: Clear Telegram Cache Data (Android)
You can also try to clear the Telegram cache data to fix the Telegram video call not working issue on your Android device. However, there is no clear cache option on iPhone, and you have to re-install the application on your iPhone device.
Sometimes, the cache partition is collected, and this leads to storing the cache in files which prevents the video call from working. We should clear the application cache data to run the app faster than previously. You should try to clear the Telegram cache data to solve the video call not working issue on your Android device. Here’s how you can do that:
- Open the App drawer and long press on the Telegram app icon, and tap on the ‘i’ icon.
- Choose the Storage and Cache option.
- Tap on Clear Cache to proceed.
- Now try to relaunch the Telegram app and check the video call is working on your device.
Fix 8: Enable Unrestricted Data Usage (Android)
Another possible reason for the Telegram video call not working or connecting may be the lack of unrestricted data usage permissions. This often is an issue when you enable the data saver option while calling, especially the video call, and it consumes more data. You should enable unrestricted data usage to check if the issue will be fixed or not. Here’s how to check for the Unrestricted Data Usage option.
- Press and hold the Telegram app icon and tap on the ‘i’ icon.
- Scroll down and choose the “Mobile data and Wi-Fi” option.
- Enable the toggle next to the “Unrestricted data usage” option in the App info.
- Now try to relaunch the Telegram app and check if the video call is working.
Fix 9: Enable Camera and Microphone Permission
Permission may be required to perform the activities on your Telegram, and the users need to access the app. However, if you’re experiencing an issue with the Telegram video call not working, you should enable the camera and microphone permission on the app to fix the issue. To enable the Camera and Microphone Permissions, follow these steps:
For Android:
- Open Settings > Apps.
- Look for Telegram and select the app.
- Tap on Permissions.
- Tap on Camera and choose “Allow Only While Using the App.”
- Again, tap on Microphone and choose “Allow Only While Using the App.”
For iPhone:
- Open the Settings on your iPhone device.
- Scroll down and select Telegram App.
- Make sure the Camera and Microphone options are enabled. If it’s disabled, enable it by pressing on the toggle to enable them.
Once you have enabled the Camera and Microphone Permissions on your Android and iPhone devices, try to relaunch Telegram and make a video call to check if the issue is resolved.
Fix 10: Disable Low Data Mode for Wi-Fi (iPhone)
If you’re accessing Telegram on your iPhone device and the video call is not working, try to disable the low data mode if you’re connected to the Wi-Fi network. This might help you to fix the video call not working issue. To disable the Low Data Mode for Wi-Fi, follow these steps:
- Open the Settings app on your iPhone device.
- Tap on Wi-Fi.
- Tap on the ‘i’ icon next to your connected Wi-Fi network.
- Disable the toggle next to “Low Data Mode” to turn off the feature.
- Close the Settings and relaunch the Telegram app and make a video call to check if the issue is resolved.
Fix 11: Clear Browser Cache (Desktop)
Another possible way to fix the Telegram video call not working issue is to clear your browser cache data. If you’re using Telegram on your Desktop, then try clearing the browser cache data. Clearing the browser cache data might help you to solve the issue on your Telegram. Here’s how you can do that:
- Press Ctrl + Shift + Delete Key on the Chrome browser.
- Select All Time and tick the three checkboxes and again click Clear data.
- Now you have to restart your browser.
Once you have cleared the browser cache data, try to relaunch Telegram and make a video call to check if the issue is resolved. However, the above-mentioned steps work in all browsers, and it’s possible the pages may differ from each other.
Fix 12: Disable Extensions and VPNs (Desktop)
You also have to disable the additional extension you’re using on your browser as well as unknown VPNs. This may prevent the Telegram video call from connecting properly. Make sure there is no access to extensions and VPNs. Here is how you can disable the extensions by following the mentioned steps:
- Open any browser and click on the three vertical dots at the top right of the screen and choose More Tools and again Extensions.
- Now select Remove or disable it by clicking on the switch to turn it off potentially.
- Once you have disabled the extension, try restarting your browser.
Now try to relaunch Telegram and make a video call to check if the issue is resolved. If the issue persists, try switching to another browser to check if it’s working.
Fix 13: Update Telegram App
An outdated version of the Telegram app is the main cause for not working video calls on your devices. Make sure the Telegram is updated to the latest version. However, an update will improve the application’s performance and efficiency to make the app faster than before. If you’re using the outdated version of Telegram, you should update the app to the latest version to fix the problem. Here’s how you can update your Telegram on your Android, iPhone and Desktop devices:
On Android:
- Go to the Google Play Store on your smartphone.
- Now search for Telegram in the search engine and select the Telegram app.
- If an update is available, tap on Download to install the update on your device.
- Once installed, try to check if the issue is resolved.
For iPhone:
- Open the App Store on your iPhone device.
- Search for Telegram in the search engine and select the Telegram app.
- Tap on Download to install the Telegram update on your device.
- Once installed, try to check if the issue is resolved.
For Desktop:
- Press Windows Key on the keyboard to open the menu and click on Microsoft Store.
- Search Telegram in the search engine.
- If an update is available, click Download and install the app on your device.
- Once installed, try to check if the issue is resolved.
Fix 14: Update Your Phone OS and Windows
You also have to update your phone OS as well as Windows update. An outdated device version might cause the issue, preventing the application from properly working. Make sure you’re running on the latest version of the software updates. If not, update your device to the latest version by following the steps mentioned.
For Smartphones:
- Open the Settings app on your device.
- Tap on System.
- Choose the System Update option.
- The device will automatically check for available updates.
- If an update is available, download and install it by following the on-screen instructions.
- Once the update is downloaded, restart your device and try to check if the issue is resolved.
For Desktop:
- Press Windows + I Key on the keyboard to open Settings.
- Choose the Windows Update option.
- Click on Check for updates.
- If an update is available, download and install it by following the on-screen instructions.
- Once the update is finished, restart your PC and try to check if the issue is resolved.
Fix 15: Re-install Telegram App
If the solutions mentioned above don’t work, you should uninstall and re-install the Telegram app on your smartphone and Desktop. If issues and bugs appear, uninstalling and re-installing the app may fix the minor issues and bugs preventing the video call from connecting. Firstly, uninstall the Telegram app on your device. Again, install it from Google Play Store or App Store and log in with your account once the app is installed. Make sure to allow the camera and microphone permission again.
If you’re using Telegram on your Desktop, try to uninstall and re-install the app from Microsoft Store. Once installed, log in with your phone number and email and make a video call to check if the issue is resolved. Make sure to allow the on-screen permissions like Microphone and camera permission to access the video and voice calls on your Windows PC.
Final Words
The Telegram video call not working issue is caused by a variety of reasons which can be a little frustrating. But you may easily troubleshoot the problem and fix the issue by following the mentioned solutions in this article. We hope one of the solutions worked out for you to solve the Telegram video call not working issue. If the solution doesn’t work at all, it’s possible that there’s an issue with the camera app. In such cases, you should visit the technical support team or contact manufacturers for further assistance.
