Restore factory
This is the last point wherein a software-related issue causing Tecno Spark 6, 6 Air, and 6 Go to stop charging themselves is a problem. Here’s how you wipe everything off the device to fix any impending issue. Note that taking a backup of all the data that you want to secure as pulling off a restore factory will wipe off all data. It is irreversible unless you know how to use data recovery tools. Read along.
Method #1:
- Open Settings on your device.
- Navigate to “About Phone” and select “Factory Reset” from among the options.
- Tap on “Erase all data” at the bottom of the screen, agree when prompted, and enter the PIN/Password (if asked) to proceed.
- Restart the phone and set it up again to see if the charging problem is gone or not.
Method #2:
- Switch off the phone.
- Press the Power plus Volume Up key together for 15-20 seconds until it vibrates.
- Release the key and let the device enter Recovery Mode.
- Use the volume buttons to navigate and the power button to select the “Wipe Data >> Wipe All Data”.
- Press the power button on “Confirm” to agree and kick off the wiping process.
- Retreat “Back to Main Menu” and tap on “Reboot >> Reboot to System”. And it is done.
These are the various hardware-related issues that could trigger Tecno Spark 6, 6 Air and 6 Go not charging or fast charging issues.
Check for debris inside the charging port
Debris inside the charging port such as dust, lint, or any other foreign particles can cause the Tecno Spark 6, 6 Air and 6 Go to charge slowly or not charge at all. You’ll need to clean the charging port as the issue will only escalate if not taken care of. However, you should be careful when cleaning the charging port. Here’s how to do it.
- First, use a torch or flashlight to check inside the port if you can spot any lint or debris.
- Turn off the device.
- Use a toothpick or any sharp object except anything metallic to carefully and gently remove the chunk. Be gentle here as any damage to the charging pins will make you replace the entire charging port even if it wasn’t faulty when starting out.
- For those who know how to do it, take a cotton swab and dip it in isopropyl alcohol, and clean the port. Since alcohol evaporates easily, it will take away remnants and corrosion with it.
- Leave your Tecno Spark 6, 6 Air and 6 Go idle for some time and plug in the charger to see if the Tecno Spark 6, 6 Air and 6 Go fast charging issue is gone or not.
Verify you are using the original cable or swap it
The USB cable is one of the most abused hardware components during a battery charging spree. This is because it is strained, twisted, bent, and undergoes a number of stresses and it is likely one of the first things that will break down.
Check for any cuts throughout the length of the USB cable. If there’s a cut, check if connecting the ends does the trick. If not, you will need a different USB cable anyways.
If there are no cuts (although the stress part remains unchanged), detach the old cable and use a new cable or if you have one in spare. Check if the Tecno Spark 6, 6 Air and 6 Go charge with a different cable with everything else from the power source, the charging brick, and the phone’s charging port remains the same. Check back in 2-3 minutes if the phone starts charging and if it does so with the same speed it would charge originally. If that’s what’s happening, the old USB cable you were using was at fault.
In case if the new USB cable doesn’t make any difference to the charging speed, it isn’t a problem and you will need to proceed with the next method to verify what’s wrong.
Verify if you are using the original charger
After verifying that the USB cable isn’t at fault, the next logical step is to verify if the charging brick is at fault or not.
The procedure to verify if the charging brick is at fault or not, here’s how you can do it.
- First, detach the old charging brick.
- Use a different charging brick and attach it to the USB cable and plug it into the device to charge the battery.
There are two scenarios here, the Tecno Spark 6, 6 Air and 6 Go either start charging at an original pace or not. If not, the problem lies with the charging port or any other internal component. If yes, the old charging brick was at fault and you’ll have to use a spare or new one.
Note: It is advisable to use an original charger instead of a third-party or local brick. The latter can cause lagging and freezing issues as well as thus, using the original charger will save the day.
Check if the port is damaged
Although physical damage to the port is likely to be visible to the naked eye, water damage remains unseen unless you know exactly what you are looking for. Swap both the USB cable and the charger to check what’s working and what’s not. If the different charger or brick is working on a different phone, your phone’s port is at fault since no amount of swapping is forcing the battery to begin charging.
If the battery is dead?
The battery on the device has a specific lifecycle and as and when it progresses, the efficiency decreases. With hundreds of life cycles over 02 years of usage can curtail the battery to just 75-80 percent. Since you are facing Tecno Spark 6, 6 Air and 6 Go not charging or fast charging issues, it is likely that either the battery is completely dead or it has lost its efficiency and is en route to die in some time.
Since your Tecno Spark 6, 6 Air and 6 Go have a non-removable battery you can’t actually remove the battery and swap it with a new one. You need the expertise to snatch the old battery and swap it with a new one. I recommend going to a service center or hiring a technician to do the swap.
Change the power outlet
Power outlets can curtail charging speeds too as they might not be delivering adequate amounts of power thereby impeding the charging speed. Change the power source and check if that was the problem after all.
The final resort
At the end of the day, you can’t use Tecno Spark 6, 6 Air and 6 Go without charging the battery properly. No matter if it is a software or hardware-related issue, it must come to an end as there’s no compromise here which is something you can do with the headphone jack, camera, Bluetooth, WiFi, or other features. You will need to get the problem fixed and that is where technicians come into play.
Head out to an authorized service center or get the software or hardware-related issue charging the Tecno Spark 6, 6 Air and 6 Go not charging or fast charging issue in the first place. You even have an option to visit a local service center for a speedier and inexpensive repair or replacement of the affected software or hardware component that triggered the issue in the first place. Note that you will lose any warranty on the device by getting the Tecno Spark 6, 6 Air and 6 Go repaired at a local service center which isn’t the case with an authorized one so it is your call.
Closing Words
At the end of the day, you will have to make arrangements to charge the battery and use the Tecno Spark 6, 6 Air and 6 Go because without a working battery, you are just holding a slab of plastic, aluminum, and glass that’s all. Do let us know which troubleshooting method works best for you.
