Fix: TalkTalk TV Box Not Recording or Playing Recordings

Restart The Box

This is the first troubleshooting method that you should try with your box. It can help in fixing the issues that are caused due to the problem of startup files. There is the possibility that some components of your box might not have started properly, due to which you might be facing this issue. In this case, it will be good to restart your box to fix this issue, if it caused due to the startup files. To do this, turn off the box and wait for 3-5 minutes. Again turn it on after the completion of the waiting time. Now, check whether the recording function is working properly or not.

Check Network Connection

The Network connection is required for working the recording function in the box. We will suggest that you should check whether you are using a stable internet connection or not. You can check the network connection speed by running the Internet speed checker. After running it, check whether you are using a stable internet connection or not. In case, if there are some issues with the internet connection, then restart your router to fix the minor issue. However, if you are still facing a network issue, then it will be good for you to contact your service provider or switch to another network.

Check Cables & Connections

The issue of not recording properly can also cause if there are loose connections. The HDMI is responsible for working the recording feature. In case, if there is some problem with the HDMI cable then it will not work properly.

We will suggest that you should assess the HDMI cable whether they are in working condition or not. When you are checking the cables then ensure that they are not bent, as it may cause issues in not recording properly. After assessing, plug out the HDMI cable and plug it again ensuring that it is tightly fitted to the box. Now, again turn it on and check whether the issue has been resolved or not.

Check For Storage

The recording feature might not work on your box if the storage is full. We will suggest that you should check the storage of the box to ensure that it has proper space for recording new shows. When you are checking the storage, make sure to check that the hard disk is correctly functioning. In case, if there is any issue with the hard disk then you will be not able to use the recording function.

Update Your Box

The issue might occur if you are using outdated software on the box. The recording feature will not work properly and will display the error codes. Therefore, update your box to avoid this issue. You can do this by following the steps which are given below.

• Press Menu Button on your remote.
• Now, go to Software Information.
• You will see the update option, so confirm the updating process by pressing Update Software.
• When the update is successfully installed, check whether the issue has been resolved or not.

Try Manual Recording

You can try manual recording to check whether the issue is with the automatic recording feature or not. To do this, you have to start recording manually from the TV Remote. After pressing the record button, if the recording starts then there might be some box issues. In case, if the recording has not started then there are some issues with the recording feature of the box.

Factory Reset The Box

The issue might cause if there are some corrupt files installed in the TalkTalk Box. You can fix them by doing a factory reset. To do this, you have to follow the steps which are given below.

• Press the Menu button on the remote.
• Now, press the up key to select Settings.
• Click on the Factory Reset.
• Select Reset and the process of factory reset will be started.
• It will take some time to complete.
• After completing, check whether the issue has been resolved or not.

Contact Customer Support

If you have tried all the methods and still the recording issue has not been resolved, then you need to visit the service center. There are possibilities that there might be some internal hardware faults due to which this issue is occurring with the box. You have to take the box to the service center to get it repaired.

Conclusion

In this guide, we have mentioned the methods through which you can try resolving the issue. We have also listed the reasons through which you can face this issue. We will suggest that you should try all the steps correctly in order to fix the issue. If you have fixed the same issue through any other methods then do share it with us in the comment section below.