As per another buyer, the purchase of tickets follows the Fan Guarantee concept. The tickets are actual but they are not for refund in case cancellation of the event happens.
Interestingly, a buyer says that he was notified from StubHub that he will get a refund within 30 days of the event that got canceled due to COVID. However, later he was issued a 120 % credit that expires next year i.e 2021. We are not sure when we can expect public events to happen in a full-fledged manner as it used to happen.
The government in many nations is carrying out lockdown for a reason. In many places, series lockdowns are happening right now. So, unless a vaccine comes out, there are zero chances of an event is happening with full public attendance.
Artist and Venues Refunded the Money
Another buyer mentions that the musicians and venues have done their part in refunding their share of the money. However, StubHub doesn’t provide a refund and instead is giving out the coupon for future events. Some users are complaining that even though the event got canceled there is no sign of any refund from StubHub even after months. Being a premier ticket exchange agency it should not be a difficult thing for them to process refunds if they process ticket booking in a count of thousands in a day.
No Refund for Processing Fees
Another user says that there is a processing fee of $40 per ticket which is also not being refunded by StubHub. Normally, I have seen ticketing agencies giving back the processing fee in case they do not have a policy of doing a reverse transaction of the whole amount.
Disclaimer
The reviews we have cited in the article sources to ConsumerAffairs.com. These reviews are the personal experience and statements of the buyers involved with the purchase of the tickets from StubHub.
Bottomline
I think StubHub kind of understands that refunding that much amount of ticket amount to all the audience of the canceled events may cause loss to their business. So, they are providing coupons for future events that we don’t know whether will happen or not. Now, if the event doesn’t happen in the future, and the expiry of the coupon runs out, then all the money stays with StubHub. The customer gets nothing- neither an event nor refund money, and no refund for processing fee.
The unfair part was StubHub changing its refund policy right in the time when every event all over the world was called off due to the pandemic. Customers who paid over $500 now not getting back their money. Instead, they are being handed coupons. Some are even yet to get the coupon.
Have you bought tix from StubHub.? What’s your experience with them.? If you bought your ticket this year before COVID did you get your refund for the canceled event? Do share your thoughts in the comments section below.
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