How to Fix Star Citizen Error 19005

Press the Windows key + E on your keyboard to open the File Explorer.
Go to the Star Citizen installation folder. Click on the address bar at the top and paste the following path:

C:\Program Files\Roberts Space Industries\StarCitizen\LIVE

If you are unable to find the game at this path, try remembering where you installed it earlier.
Once you are in the folder, find the USER folder within and delete it. This will clear the cache of the game.

Note: This will delete your custom controls within the game.

Fix 2: Reset the Hosts File

You can reset your computer’s connection to the game servers by resetting the hosts file. Resetting it guarantees that your system can create a proper connection without any undesired blockages. Follow the steps below:

First, we will create a hosts file to replace the old one and reset it. Press the Windows key + Q on your keyboard and search for Notepad.
From the search results, select Notepad and open it.
Then, copy and paste the following text into the Notepad file.

# Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column, followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a ‘#’ symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handle within DNS itself. # 127.0.0.1 localhost # ::1 localhost

Once copied and pasted, click on File in the top left corner and select Save as.
Name the file as “hosts” (without the quotes) and click on Save.
Now, press the Windows key + E on your keyboard to open the File Explorer.
Click on the address bar at the top and paste the following path: %WinDir%\System32\Drivers\Etc
Then, right-click on the hosts file and click on Rename.
Type in “Hosts.old” and click on Save.
Now, copy the “hosts” file that we created earlier and move it to this (%WinDir%\System32\Drivers\Etc) folder.
You might have to enter your administrator password. Enter it and click on Continue.
Now, restart your PC and see if the error has been resolved.

Fix 3: Disable Proxy

A proxy server may occasionally obstruct your game’s connection to its servers. Your computer will have the capability to establish a direct connection to the game’s servers by disabling the proxy, potentially resolving the connection issue. Follow the steps below to disable the proxy:

Press the Windows key + I on your keyboard to open the Settings app.
From the left pane, select Network & internet.
Click on Proxy from the right pane.
Now, turn off the toggle next to Automatically detect settings.
Also, turn off the toggle next to Use a proxy server.

Fix 4: Log Out and Log In

Logging out and back into your session may resolve authentication or connection issues that have been affecting your gameplay. This can usually fix the account login timeout issues. This solution has proved to be successful for some users.

Log out of the RSI Launcher.
Restart your PC. Go to Start > click on the Power icon > Restart.
Now, go to the Star Citizen website.
Click on Account > Sign Out.
Now, open an incognito browsing window on your browser and go the Star Citizen website again.
Log in using your email and password. Follow the on-screen instructions to complete the login.
Finally, sign into the RSI Launcher and see if the issue has been resolved.

Fix 5: Reinstall the Game

If that doesn’t resolve the issue, then you can reinstall the game and see if that helps fix the issue. You will need to uninstall the game and reinstall it from the beginning in order to start again. This comprehensive solution can resolve a wide range of issues, including those related to absent or corrupted files, components, or settings. Follow the steps below:

Press the Windows key + R on your keyboard to open a Run dialog box.
Type in appwiz.cpl in the run field and click OK. This will open the Programs and Features window.
Find the Star Citizen game on the list of apps and right-click on it.
Click on Uninstall.
Once the game has been uninstalled successfully, go to the Star Citizen official website and download the latest version of the game.
Once downloaded, install the game and see if the error has been resolved.

Fix 6: Verify Game Files

Sometimes, the game files can get corrupted causing the error 19005. By verifying the game’s files, one can ascertain the completion and absence of errors during the installation process. It compares the files on your computer to the official ones and replaces any that are absent or corrupted in order to ensure the game runs smoothly. Follow the steps below to verify game files:

Open the RSI Launcher and click on the Settings option in the upper right-hand corner.
Click on Verify.

Fix 7: Close Background Apps

Operating concurrently with other programs may potentially result in a deceleration of your gaming experience. To enhance the fluidity of your gameplay experience, consider closing any unused background apps. Follow the steps below:

Press the Ctrl + Shift + Esc keys together to open the Task Manager.
Go to the Processes tab of the Task Manager.
Right-click on any unnecessary process and click on End Task. You can click on the CPU usage percentage or the GPU usage percentage to sort the apps with the most usage.
Do the same for any other background processes as well.
Once you have closed all the background apps, check to see if the error has been resolved.

Fix 8: Disable Firewall

Disabling your firewall momentarily can be handy for troubleshooting network difficulties. Disabling the firewall will allow you to determine if it is indeed blocking the game’s connection to the internet. Follow the steps below to disable your firewall:

Note: Disabling the Windows Firewall will make your PC vulnerable to malware and viruses. Therefore, it is not recommended to turn it off for a long time.

Press the Windows key + I on your keyboard to open the Settings app.
From the left pane, select Privacy & security.
Click on Windows Security from the right pane.
Click on Open Windows Security.
Click on Firewall & network protection.
Now, click on Public network.
Under Microsoft Defender Firewall, turn off the toggle to disable the firewall.
If the issue is resolved after disabling the firewall, then it is likely the culprit. However, if the issue is not resolved, you can turn back your firewall on.

Fix 9: Flush DNS

Flushing the DNS cache can help fix Domain Name resolving issues. That way, your computer will be able to locate the game’s servers and establish a connection without any problems caused by old or corrupted cached information. This solution was suggested by a user on Reddit who was facing a similar issue. Follow the steps below to flush the DNS:

Press the Windows key + Q on your keyboard and search for “cmd.”
From the search results, click on Run as administrator under Command Prompt. This will open the Command Prompt with admin privileges.
Type in the following command and press Enter: ipconfig /flushdns
Your DNS has been reset. You can now restart your PC and see if the Star Citizen error 19005 persists.

Fix 10: Reset the RSI Launcher

You can also try to reset the RSI Launcher and see if the issue is resolved. This should help clear out any temporary issues and glitches with the launcher that could be causing the error 19005. Follow the steps below to reset the RSI Launcher:

Open the RSI Launcher and press Ctrl + Shift + Alt + R keys simultaneously to reset the launcher.
Click on OK.
Now, you will be prompted to log into your account.
Enter your login credentials and unde “Trust this device,” select “1 day.”
Restart the launcher and the game and see if the issue has been resolved.

Fix 11: Reinstall the RSI Launcher

Finally, if none of the solutions mentioned above work, you can try reinstalling the RSI Launcher and see if that helps fix the issue. Reinstalling the launcher can fix clients and update issues. Some users on Reddit have reported success with this method. Follow the steps below to reinstall the RSI Launcher:

Step 1: Backup Game Files

Reinstalling the RSI Launcher will delete all your game files, so be sure to back them up first. Follow the steps below to backup your game files:

Navigate to the RSI Launcher folder where you have installed your game files.
Find the StartCitizen folder and right-click on it.
Select Cut to move the file from there.
Now go to the Stuff folder and right-click on an empty area. Click on New and select New Folder.
Name the folder Roberts Space Industries and click on OK.
Paste the StarCitizen folder in this new folder.
You have successfully backed up your game file.

Step 2: Clean User Data

Now, navigate to the StarCitizen folder and double-click the LIVE sub-folder to open it.
Inside the LIVE folder, double-click the USER sub-folder to open it.
Delete everything inside the USER folder except the Controls sub-folder. This is the folder that stores the custom control sets.
Navigate back to the LIVE folder. Delete the StarCitizen folder inside the LIVE folder to avoid confusion.

Step 3: Uninstall RSI Launcher

Press the Windows key + R on your keyboard to open a Run dialog box.
Type in appwiz.cpl in the run field and click OK. This will open the Programs and Features window.
Find the RSI Launcher on the list of apps and right-click on it.
Click on Uninstall.

Step 4: Delete Launcher Settings

Press the Windows key + R on your keyboard to open a Run dialog box.
Type in %AppData% in the run field and click OK. This will open the AppData folder.
Find the Roaming sub-folder within and double-click it to open.
Inside the Roaming folder, delete the rsilauncher and rsiptulauncher sub-folders.

Step 5: Reinstall RSI Launcher

Now, go to the RSI website and download the latest version of RSI Launcher on your PC.
Once the RSI Launcher is downloaded, run the installer and during the installation, choose “D:/Stuff/Roberts Space Industries” as the installation location. Replace the drive letter if necessary.
This will successfully install the launcher.

Step 6: Configure Launcher

Run the launcher and login using your username and password.
Enter your 2FA code when prompted.
DO NOT click Install on the launcher.
Now, go to the Settings tab.
Under the Library Folder, copy and paste the following path: D:/Stuff/Roberts Space Industries
Now, click on Verify. The launcher will verify your game files and update as needed.
Finally, navigate to the D:/Stuff/Roberts Space Industries path and make sure that you have two sub-folders therein: StarCitizen and RSI Launcher.

Fix 12: Contact Support

If resetting the launcher doesn’t help, you should contact the game’s support team and check if Star Citizen’s servers are up and running. You can visit the Cloud Imperium Games support page to contact the support team. They should be able to help you resolve the issue and get rid of the error 19005.

Final Words

We hope that this article has helped you fix the Star Citizen error 19005. There can be several reasons behind this issue, with the most common one being the login authentication issues. Nevertheless, the issue is mostly self-fixable. Make sure to try logging out and logging back in each time the issue appears.

This issue might be fixed temporarily and reappear sometime in the future. We hope that the makers are aware of the issue or at least they acknowledge it and do something about it to fix it permanently. If you have tried all of the solutions and nothing seems to work, you should contact the Cloud Imperium Games support team.

Which one of our recommended solutions worked for you? Do you know of any other solutions that might just fix the Star Citizen error 19005? Share them with us know in the comments section below. Thanks for reading till the end!