- Press the PS button on your PS5 controller.
- Select the Power icon from the power menu.
- Choose Restart PS5.
- Wait for the system to reboot. Ensure not to unplug the power cable from your console.
2. Turn Off the Internet and Retry
Multiple PS5 console users have already claimed to turn off the internet connection and then try launching Marvel’s Spider-Man 2 game to check if the game stuck issue appears again or not. To do so:
- Turn Off the PS5’s internet connection from your network setting.
- Then run the Spider-Man 2 game to check for the issue again.
3. Check for Marvel’s Spider-Man 2 Updates
You can also try to check for Marvel’s Spider-Man 2 updates on the PlayStation 5 console to avoid outdated game patch versions.
- From the PS5 home screen, navigate to Games.
- Select Marvel’s Spider-Man 2 from the list.
- Press the Options button on the PS5 controller.
- Select Check for Update.
- Follow the on-screen prompts if an update is available.
- Wait for the update process and then run the game to check if the stuck-on loading screen issue appears or not.
4. Update the System Software
Sometimes updating an outdated system software version can eventually fix multiple issues with the application/game crashes, stuck on the loading screen conflicts, and more. You should always keep checking the software update manually by following the steps below.
- Do keep in mind that your PS5 console is connected to the internet.
- From the PS5 home screen, go to Settings at the top right side.
- Open System > Choose System Software on the left side.
- Select System Software Update and Settings from the right pane.
- Now, select Update Using Internet from the menu.
- You should also Enable the following two options:
- Download Update Files Automatically
- Install Update Files Automatically
- Now, wait for the PS5 system to check for available updates.
- If an update is available, it’ll automatically download & install it.
5. Cool Down Your PS5 Console
Overheating issues with the PS5 hardware can be common enough due to too much pressure on the graphics and system resources while running intensive games like Marvel’s Spider-Man 2. During the overheating period, your system not only slows down the performance but also your games will stutter or lag noticeably. In some cases, you can also encounter game crashes or random system shutdowns for safety protocols if the console’s temperature exceeds.
Luckily, you can check the console’s overheating by some common methods. Such as:
- By touching the console you can check if the heat is bearable or not.
- The cooling fan on the console will start spinning fast enough which basically sounds louder. So, incoming sound/noise from the console can be an indication of overheating.
- In case, you’re getting unusual warnings on the screen, random game crashes, or even system shutdowns then it can be an overheating issue.
6. Clear the Cache on PlayStation 5
Try clearing the cache on your PlayStation 5 console by following the steps below:
- Press the PS button on your controller to open the quick menu.
- Navigate to the right side of the menu.
- Go to the Power icon > Press the X button on the controller to open the power menu.
- Select Turn Off PS5.
- Now, power off the console > Unplug the power cable from the console.
- Wait for around a couple of minutes and then plug the power cable back into PS5.
- Power on PS5 and it will automatically clear the cache.
7. Check for Physical Disc Scratches
You’ll need to take a deep look at the physical disc to ensure there are no major scratches visible because any kind of scratches and damage can cause game crashes or stuck on the loading screen issue in most cases. Just use a soft cloth to clean the disc gently to remove scratches as much as possible. Sometimes dirt/dust or smudges can also trigger multiple issues with the game disc.
8. Reboot PS5 in Safe Mode
Rebooting the PS5 console in Safe Mode will basically load system applications and tasks to troubleshoot potential issues. Any third-party application or game can cause launching issues that may not be tracked easily. After booting into the safe mode, you’ll be able to rebuild the database quite easily which can fix several issues with the system and its database.
Note: Some Safe Mode options may wipe the data. So, make sure to back up data to a USB drive or Cloud Storage before following this method.
- Press and hold the Power button on the console for a couple of seconds.
- Your PS5 console will turn off.
- Once, the power indicator stops blinking, wait for a couple of seconds.
- Now, press and hold the Power button again.
- Release the button after you hear the second beep [the second beep will sound seven seconds later than the first beep].
- Then connect the PS5 controller with the USB cable > Press the PS button on the controller to pair it.
- Finally, your PS5 will boot into the Safe Mode.
Now, you can head over to the next method to rebuild the database on your PS5 console easily.
9. Rebuild the PS5 Database
Rebuild Database on PS5 allows users to clear potential glitches or issues with the storage drive that may cause game crashes or startup issues.
- Press and hold the Power button on the console to turn it off.
- Once the console is turned off, long-press the Power button until you hear two beeps to boot the device in safe mode.
- From Safe Mode, make sure to select Rebuild Database. [option 5]
- Select Rebuild Database again to confirm.
- It’ll scan the drive for errors and create a new database for all content on your system.
- Wait for the process to complete as it may take several minutes.
- Once done, reboot the console normally.
10. Reinstall Marvel’s Spider-Man 2
If the above workarounds didn’t get useful enough then make sure to uninstall and reinstall the Marvel’s Spider-Man 2 game on your PS5 console by following the steps below. Though reinstalling the game isn’t recommended as a solution, there is nothing to do at your end.
Uninstallation Steps:
- From the PlayStation home screen, go to Game Library.
- Go to the Installed tab > Highlight Marvel’s Spider-Man 2.
- Press the Options button on the PS5 controller.
- Choose Delete and select OK to uninstall it.
- Once done, restart your PS5 console.
Uninstall via the PlayStation App:
- Open the PlayStation App > Open Settings.
- Choose Storage > Select Marvel’s Spider-Man 2.
- Hit Delete Game > Choose Delete.
- Once the game is uninstalled, reboot the PS5 console.
Reinstallation Steps:
If you’ve purchased the game digitally then you won’t have to purchase the game again using the same account. Just follow the steps below to reinstall the game on your PS5 console.
- From the PS5 home screen, go to Game Library.
- Choose Marvel’s Spider-Man 2 that you want to reinstall.
- Press the Options button on your PS5 controller.
- Select Download and wait for the game to download.
- Then you can check the download progress from the Downloads/Uploads section.
- After downloading the game, install and open the game.
- You’re good to go.
As a final resort, you can try to perform a factory reset on your PlayStation 5 console by following the steps below to clear potential issues with the system.
Please Note: Resetting your PS5 will delete all user data and user-configured settings from the console. Make sure to take a data backup before following this method.
- Press and hold the Power button on the console to turn it off.
- After the console is turned off, just long-press the Power button until you hear two beeps to boot the device in safe mode.
- From the Safe Mode interface, select Reset PS5. [option 6]
- This process will delete all user data and restore the PS5 console to its factory default.
- Just wait for the console to restart > Next, you can go through the initial setup process.
- Log into the valid PlayStation account > Reinstall the Marvel’s Spider-Man 2 game.
- Wait for the game to reinstall and then sync the game-saved data.
- Finally, run the game to check for the stuck-on loading screen issue.
12. Repair Your PS5 Hardware
Last but not least, you can repair your PlayStation 5 console’s hardware if there is an issue with the internal hardware. Do not panic and submit a PS5 console repair request here to get your PS5 console repaired. Otherwise, visit your nearest PlayStation service centre to get it checked & repaired.
That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.
