Sony XM5 Not Connecting to iPhone, iPad or Android Phone

The Sony XM5 Wireless Active Noise Cancelling Headphones are known for the famous and highly regarded headphones that provide high-quality sound and a better listening experience. The Sony XM5 is a favourite among music enthusiasts looking for music without any distractions.

Sony headphones are also packed with features such as touch controls, multi-device pairing, voice assistant support, and more. Unfortunately, some Sony users experience the not connecting issue with smartphones and iPads. Users reported the issue on several platforms to solve them, but they needed help finding the exact methods to solve the issue. You can quickly fix the connecting issue with smartphones and iPads by following some troubleshooting methods. By this guide’s end, you will return to your Sony headphones again.

Why is Sony XM5 Not Connecting to iPhone, iPad, or Android Phones?

There are some possible reasons why your Sony XM5 headphones may not connect to an Android phone, iPhone or iPad. Here are some possible reasons cause:

• The most common cause of why your headphones is unable to connect to a device is Bluetooth connectivity issues.
• If the Sony headphones have a low battery level, they may not be able to connect with the device.
• If there is a pairing issue, the device won’t be able to connect with the headphones.
• If the firmware on the Sony headphones is outdated, they may not be able to connect with the device.
• It’s also possible that the device won’t connect due to interference from other electronic devices.
• If your Sony headphones aren’t compatible with your connecting device, it won’t be able to connect. Make sure the Sony headphones are compatible with the device.

Sony XM5 Not Connecting to iPhone, iPad or Android Phone, How to Fix?

Having an issue with the Sony headphones, and it won’t be able to connect with the Android Phone, iPhone and iPad, don’t worry. Fortunately, there are some possible methods available that you can try to fix easily. So, let’s move on to the fixes.

Fix 1: Make Sure Bluetooth is Turned ON

Make sure Bluetooth is enabled on your Sony headphones and the smartphone or iPad. The Sony headphones need to be turned on to connect with Android Phones, iPhones or iPads. Check your Sony headphones are turned on, and the light is blinking. Also, check your smartphones and iPad to see if Bluetooth is enabled. If the Sony headphones and the device Bluetooth are enabled, then try to connect. If the issue persists, try other troubleshooting steps.

Fix 2: Charge Your Sony Headphones

The other main cause why your Sony XM5 headphones may not be connected to any devices is low charging on Sony XM5 headphones. If the Sony XM5 is in low power mode, they won’t be able to connect with the devices. To fix the issue, you need to charge your Sony XM5 headphones until it’s fully charged. After the device charger is complete, connect your Sony to the smartphone or iPad to check if the issue is resolved.

Fix 3: Restart Your Sony Headphones

You can also try restarting your Sony XM5 headphones to fix the not connecting issue. Sometimes, the Sony headphones have some bugs and glitches which cause the issue and restating them might help you to get back to connecting with any devices. Here’s how you can restart your Sony XM5 headphones:

1. Locate the power button at the left of the Sony XM5 headphones.
2. Press the power button icon for a few seconds, and the lights will blink.
3. The Sony headphones will turn off and wait for a few seconds to turn back on.
4. To turn on the Sony headphones, press and hold the power button back for a few seconds until the light appears or blinks.

Fix 4: Restart Your Smartphones & iPad

At the same time, you need to restart your Android Phone, iPhone or iPad to fix the issue. If restating the Sony headphones doesn’t fix the problem, try to restart your smartphone and iPad. Here’s how you can restart your Android Phone:

1. Press and hold the power button for a few seconds until the Restart/Reboot option appears on the screen.
2. Tap on the Restart/Reboot option, and your smartphone will automatically turn off and on.
3. After restarting the device, try to connect with the Sony XM5 headphones and check if the issue is resolved.

To restart an iPhone, follow these instructions:

1. Press and hold the power button for a few seconds until the Slide to Power Off option appears on the phone screen.
2. Now swipe the power icon from left to right to power off the iPhone and wait for a few seconds.
3. Now press the power button back to turn on the iPhone.
4. After restarting the device, try to connect with the Sony XM5 headphones and check if the issue is resolved.

To restart the iPad, follow these instructions:

1. Press and hold the top and volume buttons simultaneously for about 30 seconds until the power off slider appears on the screen.
2. Now drag the slider, and your iPad will automatically turn off and wait for a few seconds.
3. To turn the iPad back on, press and hold the power button until you see the Apple logo.

Fix 5: Reconnect the Device

If the Sony XM5 headphones are still not connecting with the smartphones and iPads, try to reconnect. To reconnect the device, you need to forget the network from the Bluetooth settings, which reset to its default, and you can easily pair the device again. Once the network is forgotten, try to connect your Sony headphones to the devices and check if the issue is resolved.

Fix 6: Clear Bluetooth Cache Data (Android)

The other way to solve the not connecting issue with the Android Phone, iPhone or iPad is to clear the Bluetooth cache data on your Android Phone. Clearing the Bluetooth cache might solve the not connecting issue and reset the Bluetooth to the default settings. Here’s how you can clear the Bluetooth cache data on your device:

1. Open the Settings app on your Phone.
2. Tap on Apps or Application Manager options.
3. In the list of applications, search for Bluetooth and tap on the Storage option.
4. Now tap on the Clear Data option.
5. Finally, tap on the Clear Cache and confirm it by pressing the OK button.

Fix 7: Update Sony XM5 Firmware

The other possible reason why your Sony headphones are not connecting to a smartphone or iPad is outdated firmware. An outdated version of Sony might be the reason for not connecting with the devices, and in terms of fixing the issue, you need to update the firmware to the latest version. Here’s how you can update the Sony headphone’s firmware:

1. Download the updated software from the server on the Sony Headphones Connect app.
2. Once the update is completed, transfer the updated software from the smartphone or iPad to the headset.
3. Update the Sony headset by following the on-screen instructions.

Fix 8: Reset Your Sony Headphones

The final step to solve the not connecting problem is to reset your Sony WH-1000XM5 headphones hard. Ensure the Sony headphones are disconnected from the other devices and are not in charging mode. So, to reset the Sony headphones, press and hold the power key along with noise cancelling simultaneously for about 7 seconds to reset the Sony XM5 headphones. Once the Sony is reset, try to connect with the other devices and check if the issue is resolved.

Fix 9: Update Your Phone OS

If the above methods don’t work, update your smartphone to the latest version. If you have an Android or iPhone and have an issue with the Sony headphones not connecting, updating the phone OS might help resolve the issue. Ensure you’re connected with a stable internet connection before performing the update.

If you have an iPad with an issue with the Sony headphones not connecting, try to update your iPadOS to the latest software version. After updating the iPadOS to the latest version, try to connect with the Sony headphones and check if the issue is resolved.

Fix 10: Contact Sony Support

If you’ve tired of trying every method and are still facing the Sony headphones not connecting with the Android Phone, iPhone or iPad’s, try to contact Sony customer support for further assistance. The Sony headphones may have technical or hardware issues, and contacting the Sony customer might help fix the problem.

Sony support will help you to solve the problem with better troubleshooting steps, and you can easily fix them by following those methods. You can contact Sony support through the official website or via email. You can also visit the nearby Sony service centre to solve the issue.

Final Words

Hopefully, the above methods will help you to get back to connecting with Android or iPhone and iPad devices. If you have tried the steps and still have an issue with the Sony headphones, there may be some technical or hardware issue. It is recommended you contact the Sony customer support team for further assistance.