Fix: Sony XM4 Not Connecting to Windows PC or MAC

The Sony XM4 is a popular device when it comes to over-the-head headphones. Some people deem it expensive, but most users consider it a good buy for the price, especially considering the sound quality on offer. Many use this as their default device for their PC.

But some Windows and Mac users have reported that the headphone is not connecting to their PCs. If you are one of these troubled users, this article should help you. Here, we have listed all the solutions one can try to resolve this problem. So without any further ado, let’s get into it.

How to Fix Sony XM4 Not Connecting to Windows PC or MAC?

The solutions mentioned here work differently for different users. Depending on your issue, one of the solutions below may work for you. So try one solution after the other until you find the one that solves your problem.

We will start with Windows solutions and then move to solutions for Mac users.

For Windows:

Restart the Computer

As simple as this may sound, sometimes a Windows system only needs a restart to fix most issues. If you have not tried restarting your PC yet, restart it immediately. After the restart is complete, check whether the headphones are connecting or not.

Try the next solution if you are still stuck with the XM4 not connecting.

Check the Bluetooth Setting on both devices.

Bluetooth devices have an option or button to turn on or turn off the Bluetooth device. So go to the quick settings panel on Windows 11 and disable the Bluetooth. After that, enable it again.

Then do the same with your XM4. Please turn it off and on again by pressing the power button for 7 seconds. Once this is done, try connecting them again.

Try the next solution if you are still stuck with the XM4s not connecting.

Check Headphones battery:

The XM4s are Bluetooth headphones that require charging over time to ensure enough power to turn on the device. If there is not enough power in it, you won’t be able to connect it to your PC.

So connect the charging cable to a suitable adapter and charge your headphones. After you have charged up the device, connect it to the PC again. Try the next solution if it is still not connecting to your Windows PC.

Update the firmware:

Sony pushes out updates to its wide range of device OTA, and the XM4 is no exception. You must install the latest firmware on your headphones to ensure no abnormalities.

• Launch the Sony Headphones Connect application on any device that connects to your headphones.
• Tap on the three dots icon in the top right corner of your app.
• Choose the device and version of your XM4s.
• Finally, tap on the update the firmware option if a new update is available.

If even this does not solve your problem, try the next solution.

Restart the Bluetooth Support service.

If none of the above solutions worked for you, try this option to restart the Bluetooth support service.

• Click on the Start menu and search for Services.
• Press Enter, and it will open up the Services menu on your computer.
• Go through the list of services here and look for Bluetooth Support Service.
• Once you find it, double-click on it.
• In the properties menu, click on Stop and then wait a minute.
• After that, click on the Start button to restart the service.

Now try using the XM4 with your Windows PC again. If even this does not solve your problem, try the next solution.

Update Bluetooth drivers

Often a faulty driver is a cause behind a device not functioning properly. Even with your Sony XM4s, that could be the issue. So you need to reinstall or update your computer’s Bluetooth and Audio drivers. There are three ways to do it. You can do it manually, automatically, or using a third-party utility tool.

First, let’s see how you can do it automatically.

• Click on the Windows key and search for Device Manager.
• Go to Bluetooth and Audio Devices list.
• Double-click on them to expand the driver list.
• Right-click on both the available drivers here and choose Update driver.
• Now, select Search automatically for drivers and let Windows look for the latest drivers for your device. Once it finds it online, it will install it for you.

You must visit your laptop manufacturer’s website for the manual process and look for the audio and Bluetooth driver setup file. It will be like any other software installation file. Once you find the setup file, install it on your computer as with any other application.

Besides these two methods, you also have a third option. You can install a third-party driver utility tool on your computer, which will automatically scan your computer for outdated or missing drivers. It will also install the latest drivers on your computer with a simple click. However, these utility software tools usually have a price tag. But the price is well worth it as you don’t need to worry about drivers on your computer even again.

If updating the drivers on your computer also does not solve your problem with the XM4s, try the next solution.

Update Windows

As an additional attempt, you can try updating the Windows on your computer to the latest version. Windows pushes out updates for its users from time to time, and most of these updates are fixes to existing problems in the system. Even with your Sony XM4, it could be a compatibility issue. So check for any new Windows updates on your computer, and install it if you see a pending update.

Once the update is downloaded, restart the PC and check whether your issue with the XM4 is resolved.

Contact support:

If none of the solutions mentioned above worked for you, there is a possibility that there might be some hardware issues with your XM4s. So to fix this, take your headphones to the nearest service center and get them checked by the technicians working there. They should be able to resolve your problem for you. If your headphones are under warranty, this would also be done free of charge.

For Mac:

Reboot Your Mac:

A software bug could also be the issue behind your Sony XM4 not connecting. Rebooting the Mac can fix the problems here as it clears the temporary cache and loads the necessary processes on the physical memory.

To reboot or restart your Mac, select restart from the Apple menu. Once the device boots up, connect the XM4 via Bluetooth to your Mac. If it still does not connect, try the next solution.

Update macOS:

It is possible that after an update of the OS, your Mac will perform better. It could also prove to be the solution to your Sony XM4 problem.

So go to your Mac’s OS update page and check for any pending updates. If there is an update, install that update and then try connecting the headphone to your Mac again. If it still does not connect, try the next solution.

Update the firmware:

Sony pushes out updates to its wide range of device OTA, and the XM4 is no exception. You must install the latest firmware on your headphones to ensure no abnormalities.

• Launch the Sony Headphones Connect application.
• Tap on the three dots icon in the top right corner of your app.
• Choose the device and version of your XM4s.
• Finally, tap on the update the firmware option if a new update is available.

If even this does not solve your problem, try the next solution.

Contact support:

If none of the solutions mentioned above worked for you, there is a possibility that there might be some hardware issues with your XM4s. So to fix this, take your headphones to the nearest service center and get them checked by the technicians working there. They should be able to resolve your problem for you. If your headphones are under warranty, this would also be done free of charge.

So these are all the solutions to fix Sony XM4 not connecting to Windows PC or MAac If you have any questions or queries about this article, comment below, and we will reply. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.