Solution 1: Re-Pair the Device
If your Sonos Roam is already connected to another device via Bluetooth, disconnect the device. To do this, open the Settings on your phone/computer (the device connected to Sonos Roam), go to Bluetooth, and forget the Sonos Roam.
Now, turn off your Sonos Roam, and after a minute, turn it off. Turn on the speaker. Turn on Bluetooth on your phone or PC and try to connect to the Sonos Roam. After a successful connection, play music and check if the problem is fixed.
Solution 2: Connect Sonos Roam to Wi-Fi
Even if you do not have a secondary device, you can still stream music on your Sonos Roam from Apple Music, Spotify, and Pandora. For this, you need to connect your speaker to a stable Wi-Fi connection. Simply press the Connect button on the Sonos Roam and connect to your Wi-Fi network.
After connecting the speaker to a Wi-Fi network, if the music does not play, you need to check if the internet connection is stable and has good speed. You can limit the number of active connected devices on the router or reboot it.
Solution 3: Make Sure the Device Is Not Mute
Although this solution may sound trivial, many people often forget to check the volume settings. If the Sonos Roam is not playing sound, make sure the device is not muted. Also, raise the volume level to its full level. You can use the volume buttons on the speaker or use the phone to increase the volume.
Solution 4: Reset Sonos Roam
There may be some software bugs or system glitches on your Sonos Roam due to which the device is failing to play sound. It can also result in other issues like audio cutting out, etc. Resetting the speaker is good enough to fix most software issues on your Sonos Roam.
To reset the Sonos Roam, press and hold the power button for 10 seconds. You’ll see a red light flashing on the speaker and then turning to green, indicating that the resetting process is complete. Now, you need to connect your Sonos Roam with your phone to enjoy music.
Even after applying the fixes I’ve mentioned above, the Sonos Roam does not play sound, it’s likely a hardware problem. Either the speaker is defective or some component is not working. You need to contact Sonos customer support to get your device checked.
Sonos Roam is a portable bluetooth speaker with up to 10 hours of battery life, Wi-Fi, and Bluetooth. Because of its IPX67 classification, it can be immersed in up to one metre of water for 30 minutes, making it perfect for pool or beach usage. The speaker also boasts a tough build that can survive drops and shocks, making it ideal for hiking or other outdoor activities.
In this guide, we looked at various reasons for Sonos Roam no sound playing or audio cutting out issue. We also went through effective methods to fix them. I hope that one of the solutions has done the trick for you in fixing audio issues on your Sonos Roam. Have a question or suggestion? Feel free to write them below in the comments below.