Fix: Samsung TV Plus Black Screen Issue

1. Incorrect DNS: An incorrect DNS can also lead to issues with your Samsung TV Plus.
2. Outdated Firmware: There have been reports of compatibility issues and total blackouts caused by older versions of software running on Samsung TV.
3. Network Issues: If your Samsung TV is not connected to the internet or if your internet connection is at fault, then the Samsung TV Plus app might go blank.
4. Corrupted Cache: Cache gets accumulated over time on your Samsung TV. This can get corrupted, causing several issues, including the Samsung TV Plus going blank.
5. Smart Hub Issues: Issues with your smart hub can also cause the Samsung TV Plus to show a black screen.
6. Incorrect Date and Time: If the date and time on your Samsung TV are incorrect, Samsung TV Plus might not work properly and show a black screen.
7. Power Saver is Turned On: Some Samsung TVs are equipped with a power saver option that, after a period of inactivity, will automatically lower the screen’s brightness or turn it off entirely.

How to Fix Samsung TV Plus Black Screen Issue

Now that you know why your Samsung TV Plus has a black screen issue, let’s explore the solutions you can try to fix the issue. There are several solutions that you should try. We will start with the basic troubleshooting steps and then reach the advanced ones. Make sure to try all of them.

Fix 1: Power Cycle your Samsung TV

There could be a software issue causing the black screen, and performing a power cycle on your Samsung TV could fix it. For this method to work, you must power off the TV by unplugging it from the wall outlet. Just follow these steps:

1. Press the power button (either on the remote or the TV itself) to turn off your Samsung TV.
2. Remove the plug from the wall outlet.
3. Turn off the TV and any other electronics that use the same outlet. Any remaining power needs at least 60 seconds to disperse.
4. Press and hold the TV’s power button for 10 to 15 seconds while the TV is unplugged. Doing so will help in discharging the TV of any leftover power.
5. Once the 60 seconds are up, release the power button and reconnect the TV to the outlet.
6. Turn on the Samsung TV by either pressing the power button on the TV or by using the remote.
7. If a transient software error is to blame for the black screen, turning off and on your TV should fix the problem. If that doesn’t work, move to the next solution.

Fix 2: Check your Internet Connection

If you’re still experiencing a blank screen when attempting to use the Samsung TV Plus app, check your internet connection. Problems streaming, such as a blank screen, might arise from intermittent or sluggish internet connections. To ensure a stable internet connection, try the following:

1. If the screen goes black suddenly, you should close the app and try again later.
2. Connect your TV to the internet. You can verify the TV’s connection by entering the network setup menu. Select the wireless network you’re using and enter its password if prompted.
3. Make sure the Ethernet cable connecting your TV to the modem or router is firmly in place if you use a hardwired connection to access the internet.
4. Rebooting your modem or router can help your internet connection perform more optimally. You can turn the power back on after waiting 30 seconds.
5. When you reconnect to the internet, launch the Samsung TV Plus app again and observe if the black screen persists.

If you want to stream content smoothly and use all of the features of the Samsung TV Plus app, you’ll need a reliable and speedy internet connection. Get in touch with your ISP if the internet problem still persists.

Fix 3: Clear the TV Cache

If the internet connection is stable, you can try clearing the cache on your Samsung TV. You can fix the black screen issue and other issues with the Samsung TV Plus app by clearing the cache. Data stored in the cache is temporary and, as such, is susceptible to corruption and incompatibility issues. To clear the TV’s temporary files, follow these steps:

1. Go to the Samsung TV’s main menu or home screen.
2. Now, go to Settings.
3. Click on the TV Device Manager option.
4. You will see three “Clean Now” buttons on your screen. Click on each of them one by one. This will clear the TV’s cache.
5. After clearing the cache, you can leave the Settings screen and relaunch the Samsung TV Plus app.
6. Verify that the app is still having problems with the black screen and that it is now running normally.

If you’re still having problems with the Samsung TV Plus app’s black screen, move on to the next troubleshooting technique.

Fix 4: Use A Different DNS

If you still suspect that network troubles are to blame for the black screen, adjusting the DNS (Domain Name System) settings on your Samsung TV Plus may help. To switch to a new DNS server, follow these steps:

1. Go to the Samsung TV’s main menu or home screen.
2. Choose “Settings” from the menu.
3. Select General from the left menu.
4. Under the General section, select “Network.”
5. From the left menu, click on “Network Status.”
6. Within the menu of network options, click on “IP Settings.”
7. Now, click on “DNS Settings.”
8. If your computer’s DNS settings are set to “Obtain automatically,” you should change them to “Enter manually.”
9. Enter the address of your chosen DNS server. Public Domain Name Servers (DNS) are widely available, such as Google DNS (8.8.8.8, 8.8.4.4) and Cloudflare DNS (1.1.1.1, 1.0.0.1).
10. Confirm your changes and then exit the Settings menu.
11. Now, just power off your Samsung TV and then back up and load the Samsung TV Plus app again.
12. Check if the app is operating normally and that the black screen problem has been fixed.

Fix 5: Perform a Smart Hub Connection Test

If the Samsung TV Plus app is still giving you a blank screen, you can figure out what’s wrong with your network by running a Smart Hub connection test. Here’s how to perform a smart hub connection test:

1. Go to the Samsung TV’s main menu or home screen.
2. Choose “Settings” from the menu.
3. Scroll down and select “Support” from the left menu.
4. Under the Support section, select “Self Diagnosis.”
5. Now, select “Start Smart Hub Connection Test.” Wait for the test to complete.
6. Once the test has concluded, restart your Samsung TV.
7. Now, relaunch the Samsung TV Plus app and check if it still has problems with the black screen.

Fix 6: Reset Smart Hub

Resetting the Smart Hub on your Samsung TV Plus often helps fix several issues, including the black screen issue while using certain apps. By clearing any stored data or settings that could be causing issues, resetting the Smart Hub will return it to its factory settings. Here’s how you can reset your Smart Hub:

Note: Keep in mind that this will wipe the Smart Hub clean of any installed apps, customized settings, and login credentials.

1. Make sure you have your Samsung TV’s original remote on hand.
2. Find and press the “Menu” button on your TV’s remote.
3. Choose “Settings” from the menu.
4. Scroll down and select Support from the left menu.
5. Under the Support section, select “Self Diagnosis.”
6. Now, select Reset Smart Hub.
7. To continue the reset, you must enter your TV’s PIN or passcode. If prompted, enter the default PIN (usually 0000 or 1234 if you haven’t set one).
8. Now, select Yes and press Enter on your remote.
9. The reset process could take a few minutes, and your TV could restart automatically.
10. Stick to the on-screen prompts to re-configure the Smart Hub after a factory reset.
11. Relaunch the Samsung TV Plus app and see if the black screen problem persists.

Fix 7: Reset Network Settings

Resetting the network settings on your Samsung TV can also help fix the problem of a blank screen on Samsung TV Plus. Any saved network configurations, including Wi-Fi networks, DNS servers, and more, will be deleted if you reset the network settings. Follow these steps to reset your network settings:

1. Go to the Samsung TV’s main menu or home screen.
2. Choose “Settings” from the menu.
3. Select General from the left menu.
4. Under the General section, select “Network.”
5. From the left menu, click on “Reset Network.”
6. If asked, confirm that you want to reset the network settings.
7. Reconnect your TV to Wi-Fi or Ethernet and see if the issue persists.

Fix 8: Check the Data and Time

Black screens and other app malfunctions can also be caused due to incorrect date and time settings on your Samsung TV. Checking that the time and date are correctly set will often fix such issues. If you want to double-check or change the time and date, follow these steps:

1. Go to the Samsung TV’s main menu or home screen.
2. Choose “Settings” from the menu.
3. Select General from the left menu.
4. Under the General section, select “System Manager.”
5. Select Clock from the top and then set the Clock Mode to Manual.
6. Now, change the date and time to match the current.
7. Save the changes and see if the issue persists.

Fix 9: Disable IPv6 in Network Settings

For some networks and routers, turning off IPv6 (Internet Protocol version 6) in the Samsung TV’s network settings can fix the black screen issue. Here’s how to disable IPv6:

1. Go to the Samsung TV’s main menu or home screen.
2. Choose “Settings” from the menu.
3. Select General from the left menu.
4. Under the General section, select “Network.”
5. Now, click on Expert Settings.
6. Turn off IPv6 by clicking on the radio button next to it.
7. Once you have disabled IPv6, check if the black screen problem still occurs when using the Samsung TV Plus app.
8. If the problem still persists, try the next troubleshooting step.

Fix 10: Turn Off the Power Saver

A black screen could also be the result of your Samsung TV’s Power Saver mode, which dims or shuts off the screen when it’s not in use. Turning off Power Saver mode is worth a shot if nothing else has helped. It’s easy to turn off the Power Saver. Here’s how:

1. Press the “Menu” button on your TV’s remote.
2. To navigate the menus, press the up or down arrows on the remote or the device’s navigation buttons. Choose “Settings” from the menu.
3. Select the “Power” or “Energy Saving” submenu item.
4. Under this menu, you’ll find the Power Saver or Energy Saving Mode option.
5. Select it and then turn it off.
6. After making adjustments, it is now time to exit the menu and save.
7. Make that the issue with the black screen has been resolved, and the screen is now displaying properly.

Fix 11: Check your Remote

If your Samsung TV Plus screen goes black, check the batteries on the remote. Checking and maybe replacing the remote’s batteries is one solution. Here’s what you need to do:

1. Locate the battery compartment on the remote to install new batteries.
2. To take out the batteries, you’ll need to open the battery cover.
3. Look for signs of corrosion and other wear and tear on the batteries. If they seem old or rusty, throw them out appropriately.
4. Purchase a new set of batteries guaranteed to function with your remote. Pay attention to the polarity (+/-) when you insert them.
5. Remember to close the battery cover completely.
6. Now, point the remote at the TV and push the power button or another button to see if the Samsung TV Plus is receiving signals.
7. The old batteries must have been weak for the TV to turn on with the new ones.
8. Check each button on the remote to make sure it is functioning properly.
9. If the issue with the screen going black or the remote not working persists, move to the next solution.

Fix 12: Update your Samsung TV

Bugs or incompatibilities in old software could degrade the quality of your TV’s display. If the black screen is due to an error in the Samsung TV’s software, updating it will resolve the problem and provide you access to all the latest features and improvements. Follow these steps to update your Samsung TV:

1. Make sure you have an active internet connection before updating your Samsung TV. Connect it with either Wi-Fi or a wired Ethernet cable.
2. Press the “Menu” button on your TV’s remote.
3. Choose “Settings” from the menu.
4. Scroll down and select Support from the left menu.
5. Under the Support section, select Software Update.
6. Then, select Update Now. Your Samsung TV Plus will check online for available software updates.
7. Finally, click on OK to finish the update.

It is essential that you leave the TV plugged into its power source and on throughout the upgrade procedure. Be patient while the update is processed.

Upon completion of the update installation, your Samsung TV will automatically restart. Check to determine whether the black screen issue still persists after the restart.

Fix 13: Reset your Samsung TV

When all other troubleshooting methods fail, resetting your Samsung TV to its factory settings can help. This will help restore all the factory settings of your TV. Resetting can be done in two ways: with and without a remote control.

Note: It should be understood that resetting your TV will wipe out any user-inputted settings and data, so you may need to adjust some settings again afterwards.

Method 1: Resetting Via Remote

1. Make sure you have your Samsung TV’s original remote on hand.
2. Find and press the “Menu” button on your TV’s remote.
3. Choose “Settings” from the menu.
4. Scroll down and select Support from the left menu.
5. Under the Support section, select “Self Diagnosis.”
6. Now, select Reset.
7. In order to continue with the reset, you will need to enter your TV’s PIN or passcode. Enter the default PIN (usually 0000 or 1234 if you haven’t set one) if prompted to do so.
8. Now, select Yes and press Enter on your remote.
9. The factory data reset process will now start on your Samsung TV. It might take a while to finish this.
10. Your TV will return to the setup menu after the factory reset is complete.
11. Follow the on-screen prompts to and see if the TV is still showing a black screen.

Method 2: Resetting Without Remote

Resetting the TV can be done via the on-screen controls if you lose the remote. However, the general steps are as follows, with the specific steps perhaps varying by TV model:

1. Find where the actual controls are situated on your Samsung TV. Find the “Menu”, “Volume,” “Channel,” and “Power” buttons.
2. To access the TV’s menu, press and hold the “Menu” button for five to ten seconds.
3. While pressing the “Menu” button, press the “Volume Up” button, and then let go of both buttons at once. This will open up the TV’s service menu.
4. Select the “Reset” option in the service menu using the “Menu” button.
5. After confirming the reset, the TV will restart, and the rest will be complete.
6. Re-configure your TV by following the on-screen prompts after the reset is complete.

Once you have reset the TV, check if the black screen issue still persists. If the issue persists, contact Samsung support for further assistance.

Final Words

That’s how you fix a black screen issue on your Samsung TV Plus. A black screen issue is highly inconvenient, especially when you want to relax yourself by watching something or playing some games on the TV. We hope that you have tried all the solutions mentioned in this article and the issue is now resolved. If the issue persists, you can always contact Samsung support for further assistance.

Let us know if you have any other solutions for this issue in the comments section below. You can also share the solution that worked for you. Follow GetDroidTips for more troubleshooting tips for your Samsung TV and other tech. Thanks for reading till the end!