Fix: Samsung Galaxy A53 5G Not Making or Receiving Calls

With the Samsung Galaxy A53 5G, users can enjoy all the features of a 5G device, including super-fast download speeds and crystal-clear call quality. However, some users have reported that their device is not making or receiving calls, which can be frustrating. Fortunately, you can take a few steps to address this issue, such as checking for software updates.

Steps to Fix Samsung Galaxy A53 5G Not Making or Receiving Calls

This article provides a comprehensive guide on troubleshooting and fixing the Samsung Galaxy A53 5G when it is not making or receiving calls. Whether you are encountering this issue for the first time or have had it for a while, this article will help you quickly identify and resolve the problem. Keep reading to find out more about the steps you can take to fix it.

Check for Software Updates

Software updates are designed to fix bugs, improve performance, and address any security issues. If your Galaxy A53 5G is not making or receiving calls, the problem may be caused by an outdated version of the software.

To check for an update:

1. Open the Settings app on your Galaxy A53 5G.

1. Scroll down and select Software Update.

1. If an update is available, you should follow the on-screen instructions to download and install it.

It’s also important to note that you should only download and install updates from Settings or the official Samsung website. This will ensure that you’re getting the most up-to-date version of the software and that your device is secure from any malicious software.

Note: If no updates are available, you may need to look into other solutions to fix your device’s call issues. In this case, skip to the next solution.

Once you’ve updated the software, try making a call to check if the issue has been resolved. If the problem persists, move down to the next solution.

Restart your Phone

It’s not unusual to experience phone problems, such as an inability to make or receive calls. If you are still having this issue, there are a few things you can try to fix the problem. One of the first and most straightforward solutions is to restart your phone.

Restarting your phone can help reset any software glitches or bugs that may be causing the issue. It can also help to refresh your phone’s memory, which can help with performance issues. To restart your Samsung Galaxy A53 5G, press and hold the power button for a few seconds until the Power Off menu appears. Click on the restart button, and your device will restart.

Once your phone has restarted, try making a call to see if the issue has been fixed.

Test your Microphone

A faulty microphone can also be the culprit if you are unable to make or receive calls on your Galaxy A53 5G. You can run a few simple tests to test whether this is the case.

Step 1: Try a Voice Recorder

First, try recording yourself with a voice recorder app. If your microphone is working correctly, the recording should be clear, and you should be able to hear all the words you spoke. If the recording is distorted, muffled, or inaudible, then your microphone is malfunctioning, and you may need to take your phone in for repair or replacement.

Step 2: Check the Volume Settings

If the audio tests indicate that your microphone is working correctly, you should check the volume settings on your phone. Make sure that the volume is turned up to maximum and that mute is not enabled. If these settings are correct, your microphone may still malfunction, and you should take your phone in for repair or replacement.

Check for Any Blocked Numbers

Before proceeding with the other solutions, you should also check for any blocked numbers on your phone. Here’s how to check for blocked numbers on your Samsung Galaxy A53 5G:

1. Open the Phone app on your Galaxy A53 5G.

1. Tap on the three-dot menu icon in the top-right corner.

1. Next, tap Settings and then Block numbers and spam. 

1. Finally, tap Block numbers.

If you see any numbers on the list that you don’t want to be there, select them and tap Unblock.

It’s also possible that you’ve blocked a number on your service provider’s end. Contact your service provider to check if any numbers have been blocked. If so, ask them to unblock it.

Clear Cache and Data of the Phone App

You can also try clearing the cache and data of the Phone app. Sometimes, cached data may get corrupted, causing issues. Here’s how to clear the cache and data of the Phone app:

Note: Make sure you have a backup of your contacts list before clearing the data of the Phone app. Your call logs will be permanently deleted after this process.

1. Open the Settings app on your Galaxy A53 5G.

1. Scroll down and tap Apps.

1. Search for the Phone app using the search bar.

1. Tap on the Phone app.

1. Tap Clear cache and then Clear data.

After you’ve cleared the cache and data of the Phone app, try making a call and see if the issue is resolved.

Turn Off Airplane Mode

Airplane mode restricts all wireless connections, including phone calls and data connections, so it’s essential to make sure it’s turned off when you’re trying to use the phone to make or receive calls.

To turn off Airplane mode:

1. First, open the Settings app on your Galaxy A53 5G.

1. Once you’re in the settings menu, tap on the Connections option.

1. From there, you’ll be able to find the Airplane Mode toggle switch.

1. Make sure the toggle is switched to “OFF”, and your phone should now be able to make and receive calls.

1. Alternatively, you can also toggle off Airplane mode from the Quick settings menu.

Check your Cellular Network Status

If you’re using a mobile network, the first step is to check if your network is functioning correctly. Here’s how you can do this:

1. Open the Settings app on your Galaxy A53 5G.

1. Tap on Connections.

1. Then, tap on Mobile networks.

Here, you can check if your network is connected and working properly. If it is not, try switching to another network. You can also check the network bars in the status bar at the top.

If your cellular network is working properly, but you’re still having trouble making or receiving calls, the next step is to check the network signal strength. Here’s how you can do this:

1. Open the Settings app on Galaxy A53 5G.

1. Scroll down and tap on About Phone.

1. Then, tap on Status.

1. Tap on SIM card status and then Signal strength. 

Check your SIM Card

It is also possible that the problem could be related to your SIM card. Here are a few steps to check and ensure your SIM card is working properly.

1. Make sure the SIM card is inserted correctly. The SIM card should be inserted into the SIM slot with the gold contacts facing down and the cut-off corner facing towards the top of the phone.

1. Check that the SIM card is active. You can do this by calling your network provider and asking them to check the status of the SIM card.

1. Try a different SIM card. If you have access to another SIM card with the same network, try inserting it into your device. This will help you determine whether the problem is with the device or the SIM card.

1. Check for any damage to the SIM card. If the SIM card is damaged in any way, it may not be able to make or receive calls.

Reset Network Settings

If you are still facing the issue, you can try to reset the network settings of your device. This will reset the connection to your carrier’s network and can help resolve any problems with making or receiving calls. Here’s how to do it:

1. Go to Settings on your device and then select General Management.

1. Tap on Reset.

1. Select Reset network settings. 

1. Tap on Reset settings.

1. You will be prompted to enter your security PIN or password. Enter it, and then confirm the action by tapping Reset again.

Your network settings will now be reset, and you should be able to make and receive calls. It’s important to note that this will reset all of your device’s network settings, including Wi-Fi, cellular data and Bluetooth connections. You will need to re-enter any saved Wi-Fi passwords and re-pair any Bluetooth devices that were previously connected.

Perform a Factory Reset

If none of the above fixes worked for you, one of the last options is to perform a factory reset. It involves erasing all the data, settings, and apps on your device and restoring it to its original factory settings. This can help resolve a variety of issues, including call problems.

Before you begin, it is important to note that a factory reset will erase all data, settings, and applications from your device. This means that you should back up any important data and settings beforehand, as you will not be able to access them once the reset is complete.

Once you have backed up your data, here are the steps to perform a factory reset on your Samsung Galaxy A53 5G:

1. Open the Settings app on your device.

1. Tap on the General Management option.

1. Select Reset.

1. Choose Factory Data Reset.

1. Tap Reset.

1. Enter your device’s PIN code or password if prompted.

1. Select Delete All.

1. Finally, enter your Samsung Account password, if asked, and tap Confirm.

Your device will restart and start the reset process. This can take a few minutes to complete, so be patient. Once the reset is complete, you will need to configure your device again. This includes setting up Wi-Fi, setting a PIN or password, and restoring any backed-up data. After this is done, you should be able to make and receive calls on your Samsung Galaxy A53 5G.

Frequently Asked Questions

What should I do if my Samsung Galaxy A53 5G is not making or receiving calls?

If your Samsung Galaxy A53 5G is not making or receiving calls, you should first try restarting your device. If that doesn’t work, check to make sure that you have a good cellular connection and that your device is not in Airplane Mode. If the problem persists, contact your cellular carrier for assistance.

How do I check my cellular connection on my Samsung Galaxy A53 5G?

To check your cellular connection strength on your Samsung Galaxy A53 5G, go to Settings > About Phone > Status > SIM card status > Signal strength.

What could be the reason for my Samsung Galaxy A53 5G not making or receiving calls?

Possible causes for your Samsung Galaxy A53 5G not making or receiving calls may include poor or no signal strength, a disabled SIM card, incorrect APN settings, a malfunctioning microphone, or a faulty network connection.

How can I check to see if my SIM card is enabled?

To check to see if your SIM card is enabled, you can go to your device’s settings and navigate to the Connections section. From here, tap “SIM Card manager.” Here you should be able to view the status of your SIM card and enable or disable it as needed.

How can I test my device’s microphone?

You can use the phone’s built-in voice recorder or a third-party app to test your microphone. Record a few seconds of audio and then play it back to see if the microphone is functioning properly.

Final Words

In conclusion, if you are having any issues with your Samsung Galaxy A53 5G not making or receiving calls, you should try the following solutions: restarting the device, updating the software, resetting the network settings, and checking for any damages to the SIM card. We hope this article helped you resolve the issue and you can now make and receive calls without any problems. If none of these fixes works, you should contact your carrier or Samsung for further assistance.