How to Refund a Game on PS5?

The process of purchasing a video game, a DLC, subscription packs, pre-orders, or even a media file on the PlayStation Store is so easy for PlayStation users....

Subodh Gupta

Last updated on January 15, 2024

Subodh Gupta

Author

Subodh loves to write content whether it may be tech-related or other. After writing on tech blog for a year, he becomes passionate about it. He loves playing games and listening to music. Apart from blogging, he is addictive to the gaming PC builds and smartphone leaks.

The process of purchasing a video game, a DLC, subscription packs, pre-orders, or even a media file on the PlayStation Store is so easy for PlayStation users. Similarly, Sony Interactive does have a 14-day refund system for the purchased items or content so that users can get their money back in case they don’t want to. Even you can get your money back on the purchase of a PlayStation Plus membership if the refund process is initiated in time. If you also want to refund a game on PS5 then check out this guide.

Well, you can get a refund made through the PlayStation Store within 14 days of the purchase date. However, whether you’re eligible for a refund or not depends on the type of purchase you have made. It’s also considered whether you’ve already downloaded the game or played the game. When it comes to refunding a PS5 game, you might not get a refund for the digital game that you’ve already downloaded or played. In case, the content is buggy or faulty, it’ll depend on the PlayStation Support up to some extent.

How to Refund a Game on PS5?

Are You Eligible to Get a PlayStation Store Refund?

There is no harm in realizing your wrong decision or changing your mind at the final hour after purchasing a video game for PS5 using the PS Store. You can refund a purchased game on PS5, thanks to the PlayStation’s Refund Policy. If you meet all the refund standards, you can get your money back.

Method 1: Use ‘Request Refund’

If you want to request a refund on PlayStation 5 then this method is the fastest one to process as a user.

Go to the official PS Store Refund Request webpage.
Head over to the ‘Request Refund’ button.
Now, the Support Bot will ask you about the owner of the account for the PSN.
If prompted, hit ‘Yes’ > The Support Bot will ask you for the reason for the refund.
Select ‘Return a game or add-on’.
Choose ‘I’ve changed my mind’.
The Support Bot will ask you if you have already downloaded or played the content.
Select ‘No’. [Otherwise, you may not be eligible for a refund]
Next, enter the number of days since the game has been purchased.
The Support Bot will give you a Support ID.
Just copy the support ID.
Then you can select between chat or by phone to get contacted.
We usually recommend choosing by phone so that you can get a better resolution.

Method 2: Contact PlayStation Support (Especially for UK Customers)

This second method isn’t fast enough and may take a bit longer. Well, it’s a valid way for those who are based in the UK (specifically) and want to refund a PS5 game. So, let’s check out the steps below.

Go to the official PS Store Refund Request webpage.
Scroll down and select the ‘Games & add-ons option’.
Do keep in mind that you’ll have to request a refund before 14 days from the date of purchase.
And obviously, you shouldn’t stream or download the content.
Select the blue-coloured ‘Contact PlayStation Support’ button to start the process.
Now, you’ll be redirected to the contact support page.
Choose the ‘PS Store & Refunds’ option from the list of issues.
Next, select ‘PlayStation Store refunds’ and continue further.
Select the ‘Email Us’ option at the bottom.
You’ll be redirected to a form to fill up correctly and completely.
Then you’ll get another form to fill up completely with your personal information like your full name, PlayStation ID, and email address.
Now, PlayStation will require you to enter more specific information such as the date of purchase, transaction ID, and product name.
Select the ‘Account Management’ icon in the console’s settings to access the transaction history.
You’ll find a list of purchases and the respective transaction ID there.
Enter the detailed description in the ‘Request Details’ field.
Once done, submit the form.
You’ll receive an instant confirmation email to ensure the request has been received.
If the request is accepted, you’ll receive another email regarding the successful refund.

Please Note: Refunds are made through the initial payment method. But not applicable for the following ones.

Bancontact (MisterCash)
Money vouchers
Paysafecard

In that scenario, you’ll receive PlayStation Store Credits which can be used later to purchase games, DLCs, or subscriptions.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

How to Refund a Game on PS5?

Are You Eligible to Get a PlayStation Store Refund?