Fix: Razer Blackshark V2 Audio Problem | Sound Low, Muffled, or No Sound

Razer Blackshark V2 is an Esports THX Spatial Audio gaming headset that offers stunning audio and superior microphone experience at a pretty competitive price tag. It absolutely nails the perfect balance between comfort, audio quality, and other features under the specific budget. However, it seems that the Razer Blackshark V2 Audio Problem something like Sound Low, Muffled, or No Sound issue appears to plenty of users for a while.

Now, if you’re also one of the victims then you can follow this troubleshooting guide completely to quickly resolve it. Well, it’s quite common for plenty of audio devices to encounter no audio or low sound volume or sound cutting out issues whatsoever in various scenarios. So, the chances are high that you’re facing this particular issue because your audio driver is outdated or corrupted, the headphone is physically damaged, not properly connected, etc.

1. Check for any physical damage

Sometimes issues with the physical damage might gonna cause multiple audio-related problems whatsoever. If in case, you’re not sure whether your headset is physically intact or not, you can check for it.

2. Update Audio Drivers

Press the Windows + X keys to open the Quick Link Menu.
Now, click on Device Manager to open it > Double-click on Sound, video, and game controllers.
Right-click on the active or problematic audio device > Select Update driver.
Click on Search automatically for drivers > If there is an update available, the system will automatically check for it, and install the update.
Once done, make sure to reboot the system to apply changes.

3. Properly Connect the Headset

Make sure that the headphone jack is properly connected to the gaming device.

For headsets with a splitter cable, ensure the connection between the splitter cable and the headset’s audio jack is secure and not loose.
For headsets with in-line volume or headset volume controls, ensure it is not set too low.

4. Gently Clean Audio Ports and Jack

Try gently cleaning the audio ports and the audio jack of your headphone as well as the gaming device because dirt/dust may trigger some issues with the connectivity or audio clearance.

5. Ensure the system volume is turned high

Keep in mind that the system volume is not set too low or muted on the device. Sometimes we turn off the system volume or set it low enough accidentally or by mistake so that we can’t hear anything.

6. Ensure the device is set as a default playback

It’s also highly recommended to set the headphone or audio device as a default playback device on the Windows PC. To do so:

Right-click on the speaker icon on the system tray > Select ‘Open Sound settings’.
Under ‘Related Settings’, click on ‘Sound Control Panel’.
Now, right-click on the system’s onboard audio playback device. [For example, Realtek High Definition Audio]
Then select ‘Set as Default Device’. If it’s check marked as green then it’s all set.

7. Check Audio Balance

Sometimes it’s also necessary to check out the audio balance on the system device by following the steps below:

Right-click on the speaker icon on the System tray > Select ‘Open Sound settings’.
Click on ‘Sound Control Panel’ under ‘Related Settings’.
Now, go to the ‘Playback’ tab > Right-click on ‘Realtek High Definition Audio’.
Select ‘Properties’ > Go to the ‘Levels’ tab > Click on ‘Balance’.
Then adjust the levels accordingly so that the left and right audio combination on your ears sounds well.
Perform a test by playing any audio from the computer to check for the issue.

8. Ensure 7.1 Surround Sound and THX Spatial Software is installed

As per some reports online, it seems that installing both the 7.1 surround sound and THX spatial software on the computer should gonna fix the issue for some users. You can also try it out. However, if it’s already installed then you can also try disabling any of them or both of them one by one accordingly.

To Disable:

Click on the 7.1 Surround Sound icon in the system tray.
Click on the slider to turn it on or off.

Alternatively, open the 7.1 Surround Sound app and click on the “Turn ON” or “Turn OFF” button.

Please Note: If the headphone starts working properly after disabling the software then you can reinstall the software and restart the computer.

9. Rollback Audio Driver

We’ll recommend you roll back the audio driver to its previous version to try fixing this issue completely. To do so:

Just press the Windows + X keys to open the Quick Link Menu.
Then click on Device Manager > Double-click on the Sound, Video, and Game Controllers to expand it.
Now, right-click on the device and select Properties.
Click on the Driver tab and then select Roll Back Driver to downgrade the version. (If available)
Once done, make sure to reboot the PC to apply changes.

10. Reinstall Audio Drivers

It seems that only updating the audio driver isn’t enough for some computers because the corrupted audio drivers may not get fixed anyway. So, you’ll need to reinstall audio drivers by following the steps below:

Press the Windows + X keys to open the Quick Link Menu.
Now, click on Device Manager to open it > Double-click on Sound, video, and game controllers and Audio inputs and outputs too.
Right-click on the active or problematic audio device > Select Uninstall device.
If prompted, you can opt to uninstall the driver and reboot your PC to apply changes.

Once the audio driver has been uninstalled, you can now head over to the respective website for your PC manufacturer and download the latest version of the audio driver based on the specific model number. Simply install the downloaded audio driver file and you should be able to fix the Razer Blackshark V2 Audio Problem like Sound Low, Muffled, or No Sound issue.

11. Try using another headphone

If none of the methods worked for you then you can try using another headphone to check for the issue again. Sometimes a dead headphone can also cause such issues and we can’t actually understand it earlier. So, use another headset on the same device or try using the problematic headphone on a different computer to cross-check it. You can also switch audio ports on the device.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

Fix: Razer Blackshark V2 Audio Problem | Sound Low, Muffled, or No Sound