Fix: PUBG Sound Not Working on PC, PS4, PS5, or Xbox Consoles

PUBG (PlayerUnknown’s Battleground) players are experiencing multiple issues with the game launching, lags, stutters, graphical glitches, etc. Meanwhile, some unfortunate players are facing the PUBG Sound Not Working issue on the PC, PS4, PS5, or Xbox Consoles that need to be fixed as early as possible. No sound or audio cutting out issues are quite common among gamers no matter which gaming device or platform they’re using.

The chances are high that somehow the sound-related problem is appearing to the players due to the audio output issue or damaged audio device or any kind of audio settings-related problems. Sometimes issues with the audio drivers or the low audio volume level may also cause several issues during the gameplay where some players might not be able to hear out voices or in-game sounds whatsoever. However, there are some possible ways to fix it.

1. Reconnect HDMI Cable

You may have sound issues on PUBG because your HDMI cable connection isn’t working properly. Make sure to reconnect your HDMI cable and see if the problem has been fixed or not. To do so:

Simply disconnect your HDMI cable from your computer.
Make sure to connect your HDMI cable back to your PC.

You should also check out whether there is no physical damage that happened with the HDMI cable. If so, you can check for another cable.

2. Increase Volume Level on PC

Maybe your PUBG game sound isn’t coming out because the volume level is muted in Volume Mixer on your Windows PC. You should unmute it by following the steps below:

Right-click the volume icon in the notification area of the taskbar.
Next, select Open Volume Mixer > Make sure PUBG (PlayerUnknown’s Battlegrounds) isn’t muted.

3. Update Audio Driver

Sometimes issues with the sound driver on the Windows PC may cause multiple in-game audio glitches or problems whatsoever. It’s highly recommended to update the audio driver on the PC to check for the issue. To do so:

Press Windows + X keys to open the Quick Link Menu.
Now, click on Device Manager from the list > Double-click on Sound, Video, and Game Controllers.
Right-click on the correct audio device that you’re using.
Next, select Update driver > Choose to Search automatically for drivers.
If there is an update available, the system will automatically download & install it.
Once done, restart the computer to apply changes.

4. Ensure the Mic is Turned On

If in case, the mic is turned off for some reason then you may encounter multiple issues with the gameplay. You should follow the steps below to turn on the mic from the Windows system.

Press the Windows + I keys to open Windows Settings.
Click on Privacy > Go to Microphone in the left pane.
Click on Change > Make sure that it’s turned On.

5. Check Audio Output Device

If in case, the sound configuration isn’t correctly set or another audio device is selected then the chances are high that the sound-related issue might appear during the gameplay. To do this:

Right-click on the sound icon on your taskbar > Click on Open Sound settings.
Now, choose your output device that’s connected under the Output section. Make sure to test out the changes with the Master volume.
Finally, launch the PUBG game, and check the sound issue again.

6. Check Audio Settings on PUBG

By changing the audio settings of the PUBG game may fix the sound not working issue in most scenarios. To do so:

Open the PUBG game via Steam > Go to Settings.
Click on Sound > Make sure that all settings are at 100% level and the Voice Chat Mode is set to Push To Talk.
Then select Voice Chat Channel to All.
Click on Apply to save changes then play the game to check for the issue.

7. Modify Steam Audio Settings

You can also modify Steam audio settings on the PC to fix the sound not coming issue by following the steps below:

Open the Steam client > Go to Steam in the top-right corner.
Click on Steam > Choose to Settings > Click on In-Game Voice.
Make sure your device is listed under the Recording (audio input) device. If not, you can click on CHANGE DEVICE and set your device.
Set the Microphone Volume to maximum and the Receive Volume to the maximum.
Click on OK to save changes and try playing the PUBG game again.

8. Modify PUBG Files

At times the game files might not be in the right configuration which can cause the voice chat to not work. Follow the below steps to modify PUBG game files.

Click on the Start menu > Type %appdata%.
Click on the %appdata% folder > Click on AppData.
Go to Local > Open TslGame > Go to Saved > Open Config > Open WindowsNoEditor.
Open the GameUserSettings.ini file in Notepad.
Ensure the values are correct as below:
- IsVoiceInputMute=False
- IsVoiceOutputMute=False
- VoiceInputVolume=100
- VoiceOutputVolume=100
Make sure the values are the same as in the above table and save the file.
Reboot the PC and try to play the PUBG game again.

9. Verify and Repair Game Files

Sometimes corrupted or missing game files may cause multiple issues with the game launching, performance, or even audio-related problems. It’s better to verify and repair the game files using the Steam launcher by following the steps below:

Launch Steam > Click on Library.
Right-click on PUBG from the list of installed games.
Now, click on Properties > Go to Local Files.
Click on Verify Integrity of Game Files.
You’ll have to wait for the process until it gets completed.
Once done, just restart your computer.

10. Update System Software

It’s recommended to check for firmware updates on your PC or gaming console to ensure there is no update pending. An outdated firmware version may trigger several issues.

For Xbox:

Press the Guide button on your Xbox controller.
Go to Settings and then select System Settings.
Select Network Settings.
If prompted, select Wired Network or the name of your wireless network.
Select Test Xbox Live Connection.
If prompted, select Yes to update the console software.

For PlayStation:

Go to the Settings menu > Open the System Software Update tab.
Next, select the Update Now button.
Finally, press the O or X button on your PS4 controller to confirm your action.

If you’re using a PS5 console then you can follow the steps below:

Go to the Settings menu and navigate to Systems.
Click on System Software > Head over to System Software Update and Settings.
Now, select the Update System Software option.
Finally, click on Update Using Internet and follow the on-screen prompts to update your PS5.

For PC:

Press Windows + I keys to open up the Windows Settings menu.
Next, click on Update & Security > Select Check for updates under the Windows Update section.
If there is a feature update available, select Download and install.
Wait for some time until the update gets completed.
Finally, reboot your PC to apply changes immediately.

If none of the methods worked for you then try signing out and signing into your profile account to check for the issue. To do that:

For Xbox:

Press the Xbox button on the controller to open the Guide menu.
Select Profile & system > Select Sign out.
Reboot the console to change effects and then sign back into your Xbox account again.

For PlayStation:

On your PlayStation 4 go to the Settings and access the Account Management tab.
Next, highlight the Sign Out option using your controller.
Finally, press the O or X button on your controller to confirm your action.

If you’re using the PS5, then you can follow the steps below:

First, go to the Settings of your PS5.
After that, click on User Accounts and select the Other option.
Lastly, click the Sign Out button.
Once done, wait for at least 2 minutes before signing back into your Playstation Network account. Join another voice chat afterward to check if the problem is solved.

For PC:

Press the Windows + I keys to open Windows Settings.
Click on Accounts > Head over to your logged-in account and sign out of it via Manage Account.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

Fix: PUBG Sound Not Working on PC, PS4, PS5, or Xbox Consoles