Beyond thrilling action on the PS5, you can also use it as a media player with Spotify integration. The PS5 serves as an entertainment hub, providing access to...
Abd Razaaq
Last updated on January 12, 2025
Abd Razaaq
Author
I'm a Tech Content Writer and Full-Time blogger. Since I love Android and Google's device, I started my career in writing for Android OS and their features. This led me to start "GetDroidTips". I have completed Master of Business Administration at Mangalore University, Karnataka.
Beyond thrilling action on the PS5, you can also use it as a media player with Spotify integration. The PS5 serves as an entertainment hub, providing access to services like Disney Plus and Netflix. However, users frequently report issues with Spotify crashing. To help, we’ve created a troubleshooting guide to resolve this problem on your PS5.
Before we can dive into the how-to, let’s see the probable causes of why the Spotify on your PS5 may crash or stop working.
As usual, there can be a lot of triggers here such as the app crashing or the software glitched out. There could be an issue with your internet connectivity or something has malfunctioned. Similarly, the Spotify app became outdated or you need to update the PS5 firmware and so on. We can list out a definitive cause for the music streaming service Spotify to break out on PS5 abruptly unless there’s something on the hardware side of the console reproducing the issue to the masses.
It is classic and the thing is, this method works. All you have to do is to restart the console and it will put all the gremlins to the grave. A system reboot often resolves temporary software glitches although if there’s another issue causing Spotify to stop working, you will need another troubleshooting method to fix it. Anyways, here’s how to reboot PS5.
It seems obvious because the next time someone you stream, view, or download doesn’t work, you need to check whether the internet connection is working properly or not. Since Spotify requires internet access to play music and podcasts, no internet means there won’t be any music to play. Instead, you will end up clicking on way too many songs and podcasts trying to get it started only to crash the app.
You might be using WiFi or mobile data so check and verify internet access on your end. Call your ISP if there’s an intermittent issue and ask them to fix it if there’s something wrong on their end.
You can restart your router (if connected to WiFi) or refresh mobile data to check if it works. Simply put all the devices on your WiFi to rest for a bit and check only on the PS5 because network congestion can cause poor internet access resulting in Spotify not working.
There’s no rocket science here. Spotify caters to millions of users and has hundreds and thousands of servers working round the clock to provide music, podcasts, and other services to the users. Turns out servers can suffer outages which can hamper either an aspect of the whole website/app. If the server responsible for audio quality is at fault, you will suffer bad audio quality. Similarly, different servers can handle different operations like playback issues, buffering, errors, sign-in, etc.
Since you are complaining about PS5 Spotify crashing, it could be a server outage in your region causing the issue to begin with. Websites like DownDetector or Is the Service down can help ascertain if that’s the case. In case if this turns out to be true, you will have to wait for Spotify to fix the problem so that you can continue using Spotify on PS5 with ease.
Just like Spotify Server Status, PSN or PlayStation Network has a Server Status section as well that tracks if all the services are working properly or not. You need to check if everything is working properly or not. If yes, try the next method.
After a bit of research, I found out that unlinking the Spotify account on PS5 and linking it back has solved the issue on a few consoles if not all. There’s a simple way to do it.
Assuming that you use Spotify on your phone as well (or you can start using it for the sake of this method), here’s how you can fix a temporary issue causing the Spotify app to not work.
In case this method doesn’t work, the next method is likely to resolve a huge subset of users facing the PS5 Spotify crashing or not working issue.
Recommended by many, turns out uninstalling the Spotify app and reinstalling it can help. All you need is to uninstall the app first, wait for a few seconds and reinstall it. Here’s how it is done.
Hope these troubleshooting methods do fix the PS5 Spotify crashing or not working issue on your console for sure. Do let us know which method worked for you and which doesn’t as it helps others fix a fix faster.
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