Users have complained about the Prime Video casting not working, or the black screen is showing up on the TV. Amazon’s subscription model allows users to watch premium content on a wide range of devices. Paying subscribers are trying to cast the mobile device screen on a television. Amazon Prime is working on Android or iOS devices, but the content blacked out on the larger screen.
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Why is Prime Video Casting Not Working on Smart TV and Smartphone?
Prime is an on-demand streaming service, and they have developed an ecosystem to sell the service to the average consumer. Paying subscribers should know what’s going on with the casting feature, and you won’t scratch their heads over something trivial. I have shared a few valid reasons and learned about the screencasting technology challenges.
Compatibility:
You need a compatible device to share the screen on a television. You can’t connect any random phone to the television and expect the video to display on the larger screen. You need a compatible device, and I have listed it below.
Android TV:
You need a Smart TV equipped with Chromecast. Smartphone or Tablet: Your smartphone may have a screencasting chip inside it. Most Android phones have a “Screen Mirroring” feature, and that’s a different feature.
Screen mirroring duplicates the screen on the television. A screencast plays the video content on the television, and your phone will sit idle in the meantime.
Screencasting Device: You got many screencasting devices out there such as Google Chromecast, Roku, and Fire TV.
Software Bugs:
The software plays a role in screencasting the video content on a Smart TV. All Android TV has built-in Chromecast, and the smartphone has a compatible casting chip installed in it. One software bug can create a problem, and it could be an app or built-in service. We have to look into the smartphone and TV software to resolve the issue.
Connectivity Issues:
Amazon Prime requires a high-speed internet connection to consume the on-demand content. Your Wi-Fi router might be creating some bandwidth issues. Your local ISP might be blocking the Prime since it consumes lots of bandwidth at once. You have to figure out what’s causing the internet packet loss, and how you can solve it. Internet connection interruption can buffer the Prime video, so talk to your ISP right now.
Screen Mirroring:
You might be screen mirroring the Amazon Prime video on a TV. Apps like YouTube, Prime, and Netflix allow the users to watch the video content on one display only.
Android device with cast feature:
Android device with screen mirroring feature:
Screen mirroring duplicates the screen on the TV, and it restricts the users play one video on two screens. You need to get a casting device, or I have mentioned a solution below.
FIX: Prime Video Casting Not Working or Black Screen Issue
Unfortunately, I came across many tutorials that recommend that users try the unknown app to solve the Prime video black screen issue. I don’t recommend any reader install the random app from the internet because it may violate privacy and steal the information instead.
Restart All Devices
It’s time to restart your devices, and it’s an Android phone, iPhone, casting device, and TV. Smart devices don’t get sleep time throughout the days, and they stay on standby for weeks or months. I request the readers to power off the Wi-Fi router and let the device get some sleep.
Android:
iPhone:
Good sleep time discharges the electricity in the internal components, and the hardware gets to rest. Meanwhile, the software can end the session and dump the temporary files. The software restarts the OS services and drivers that create communication. Give all devices a minimum of five minutes reset time and remove the TV from the power socket.
Clear Android System WebView in Android Device
Android System WebView is an integral part of the web video playback feature. Most streaming video problems occur when the ASWV doesn’t function properly. Many Android users miss out on the integral function from the list, and they continue fixing a problem that doesn’t exist. The Android in-house developers release newer updated frequently. Now, I will show you how to fix ASWV issues in Android 12 devices.
1. Open Android “Settings” from the menu.
2. View “Apps” from the list.
3. Tap on the “See all 66 apps” button.
The number of installed apps may vary in your case.
4. Find “Android System WebView” from the list, and open the app.
5. Tap on the “Storage and cache” option.
6. Tap on the “Clear cache” option.
7. Tap on the “Clear storage” option.
8. Tap on the “OK” button.
9. The ASWV app data cleared in your device.
Press the power button for three seconds, and shut down the Android phone. Turn on the device after one minute of rest.
Reinstall WebView on Android Device
Every software company in the world has messed up with app updates. Google’s in-house team might have messed up the ASWV update, and it is causing your device Prime video screencast problems. Uninstall the latest ASWV update from the device, or you can reinstall the update. I will show you how to uninstall the updates on Android 12 devices.
1. Open Android “Settings” from the menu.
2. View “Apps” from the list.
3. Tap on the “See all 66 apps” button.
The number of installed apps may vary in your case.
4. Find “Android System WebView” from the list, and open the app.
5. Swipe down. Tap on “App Details” under Store information.
6. Play Store appears on the screen. Tap the “Uninstall” button.
7. Tap on the “Uninstall” button to confirm the uninstallation.
8. You got two options here.
a. Open Amazon Prime, and try to view the video on Smart TV.
b. Reinstall the ASWV update.
9. Tap on the “Update” button, and it will install the latest ASWV version.
Close all apps from the background, and launch Amazon Prime to test the screencast function.
Allow Screencasting Device in iPhone
Privacy is a USP that Apple uses in advertisements. The Cupertino-based company has added a feature that prevents screencast devices. Of course, the software team wants to restore privacy in the device. Allow the screencast device manually in the iPhone or iPad.
1. Launch the “Settings” app from the Home Screen.
2. Tap the “Privacy” from the list.
3. Choose the “Local Network” option.
4. Tap on the scanned local device to allow permission.
Stream the Amazon Prime video on a TV.
Disable Private Wi-Fi Address
There is an advanced feature in the iOS system, and it creates a unique private address to prevent tracking. The private Wi-Fi address might be creating a problem in the device. Disable the Wi-Fi address feature in the iPhone and iPad.
1. Open the iOS “Settings” app.
2. Tap the “Wi-Fi” in the settings.
3. Tap the (i) icon beside the connected Wi-Fi network.
4. Swipe down. Toggle “Private Wi-Fi Address” to disable it.
5. Tap on the “Continue” button in the pop-up notification.
6. You have successfully disabled the “Private Wi-Fi Address” on the iOS device.
Open any Prime video and share the screen on the Smart TV. The Wi-Fi network disconnects and reconnects momentarily, so keep it in mind. You can go back to the Wi-Fi address setting and enable the feature if this doesn’t change the result.
Reset Android Network Settings
In Android 12, you can reset the network settings without interfering with other data. The network reset erases Wi-Fi connections, Bluetooth connections, NFC, VPN, and other connections. I implore the readers to back up the stored data on the desktop or laptop. Everyone makes mistakes, and we don’t want you to suffer from data loss.
In Android 12, you can reset the network settings without interfering with other data. The network reset erases Wi-Fi connections, Bluetooth connections, NFC, VPN, and other connections. I implore the readers to back up the stored data on the desktop or laptop. Everyone makes mistakes, and we don’t want you to suffer from data loss.
1. Open the Android “Settings” app.
2. Swipe down. Tap the “System” from the settings.
3. Tap on “Reset Options” from the options.
4. Tap on the “Reset Wi-Fi, mobile, and Bluetooth” option.
5. Tap on the “Reset settings” button.
6. Complete the security protocol to confirm the action.
7. Tap on the “Reset settings” button.
The Android phone begins resetting the network settings and witness the automated process. Wait patiently till the Android phone lands on the lock screen.
Reset Network Settings in iOS Device
iOS software allows the users to reset the network settings. You don’t have to modify any network configuration in the iPhone and remove them at once. Similar to Android, you will lose Wi-Fi connections, Bluetooth connections, NFC, VPN, and other connections.
1. Open the iPhone “Settings” from the Home Screen.
2. Tap on the “General” setting.
3. Swipe down. Tap the “Transfer or Reset iPhone” from the options.
4. Tap on the “Reset” button.
5. Tap on the “Reset All Settings” from the drop-up menu.
6. Enter the security password or Face ID to confirm the action.
7. Tap on the “Reset All Settings” from the pop-up notification.
The iOS system restarts the device and begins deleting the network configuration. You have to sit tight and wait for the iPhone to land on the lock screen.
Clear Android System WebView in Android TV
We cleared the storage and cache in the Android phone and we have to do the same in the Smart TV.
1. Open Android TV “Settings” from the side menu.
2. Click on “Apps” from the list.
3. Tap on the “See all apps” button.
4. Scroll down and click on “Show System Apps” button.
5. Find “Android System WebView” from the list, and open the app.
6. Tap on the “Storage and cache” option.
7. Tap on the “Clear cache” option.
8. Tap on the “Clear storage” option.
9. Tap on the “OK” button.
10. The ASWV app data cleared in your device.
Close the Smart TV settings, and follow the next tutorial because it will resolve the issue.
Reinstall Android System WebView in Android TV
Android TV operating system is similar to the Android mobile software. I have covered the phone tutorial first, so I could prepare you for the TV tutorial. Let’s reinstall the WebView app in the Smart TV, and fix the screencasting problems.
1. Open Android “Settings” from the menu.
2. View “Apps” from the list.
3. Tap on the “See all apps” button.
4. Swipe down. Tap on “Show System Apps”.
5. Find “Android System WebView” from the list, and open the app.
6. Tap on “Uninstall” button.
Uninstall the latest WebView update from Google. Now, follow the next tutorial, and it will fix the built-in Chromecast.
Clear Chromecast App Data
You don’t have built-in Chromecast controls in the Smart TV, but you can clear the saved data and reinstall the latest app updates. I will show you how to delete the app data and reinstall the screencasting app.
1. Open Android “Settings” from the menu.
2. View “Apps” from the list.
3. Tap on the “See all apps” button.
4. Swipe down. Tap on “Show System Apps”.
5. Find “Built-in Chromecast” from the list, and open the app.
6. Tap on the “Clear cache” option.
7. Tap on the “Clear Data” option.
Go to Play Store, and update ‘Chromecast’ & ‘Android System WebView’ without hesitation. Turn off the Smart TV and power it back on after two minutes.
Bottom Line
Smart TVs operated by the Android OS and streaming devices have the Android OS in them. I have shown you a few ways to fix Prime Video casting not working or the black screen on Android TV, Android phones, and iOS devices. Your TV or streaming device doesn’t give you controls to manage the Chromecast. You can remove the app’s built-in screencast app data and repair the smartphone or tablet. Let us know which solution helped resolve the Prime video black screen in the comment section.
I followed your suggestion to Clear Android System WebView in Android TV but still get a black screen for amazon and Netflix. It displays sub titles but no pictures. Weirdly it shows a picture if I minimise it to the home screen in portrait mode but no sub titles. If I turn my phone to landscape it goes to black video but audio remains