Ensure Recap Requirements are met
Before you try to launch the PlayStation Wrap-Up feature, it will only work for you with the minimum eligible requirements on your account. The first requirement is age as you have to be at least 18 years old. Moreover, you also need to log a minimum of 10 hours of gameplay on either a PS4 or PS5 console within the timeframe of January 1 to December 31, 2023. Additionally, provide consent for “Full Data” collection on PS5 and “Additional Data” collection on PS4.
Rebuild Database in Safe Mode
If PlayStation Wrap-Up isn’t working, putting the PlayStation into Safe Mode and rebuilding the database might help. This can be done by turning off the console, holding the power button until the second beep, and selecting the ‘Rebuild Database’ option.
Update Console
The Playsation Wrap Up feature might not be working due to non-compatible software on your console. Ensure that your PS4 or PS5 is operating on the most recent version. To update your PlayStation console, follow these steps: navigate to Settings, choose System Software Update, and if the latest version file has been downloaded, select Next > Update.
Sign in via PlayStation Store
If you are using a PC and experiencing issues with PlayStation Wrap Up 2023 not working despite being live, it could be due to a client-side loading error. In such cases, try signing in through the PlayStation Store.
- Navigate to the PlayStation Store and select “Sign In” at the top right corner.
- Input your Sign-In ID and click on “Next.”
- Enter your password and click on “Sign In.”
- Input the verification code sent to your email and click on “Verify.”
- Return to the PlayStation Wrap Up page and refresh the page.
Clear Browser Cache
If you are using a PC to use the PlayStation Wrap Up feature, then the issue might be with the faulty cache. Many users have shared their scenarios where they have cleared their browser cache and the Wrap up feature worked for them.
Check the Wrap-Up on a Different Device
Consider attempting a potential resolution by accessing your PlayStation Wrap-Up 2024 using an alternative device. If you’re encountering difficulties on your PlayStation 5, try accessing it through a PC or smartphone instead. Many users have found success in resolving the issue by switching to a different device. Share your experience with this method in the comments section to help others.
If none of the above methods works for you then you can try contacting PlayStation support, as oftentimes the issue is with your account and not with the server. In such a case they will be able to help solve the issue. To contact support, first log in to the Playstation website and create a ticket there. Once done, you will be access your gaming details and statistics, including your top-played games, earned trophies, monthly gaming statistics, and the total hours you spent playing last year.
Conclusion
This brings us to the end of this guide on how to Fix Playstation Wrap Up Not Working. It’s important to note that as the popularity grows, PlayStation Wrap Up 2023 might experience functionality problems, mainly due to server overload caused by increased demand. This surge can lead to loading issues, preventing users from accessing the Wrap-Up feature. The above troubleshooting guide will help you solve this challenge, and if it doesn’t, then be sure to contact PlayStation support for more help.
