Alternatively, press the PS button and choose Power > Restart PS5 to reboot the console if you have another controller that works. You will need to press and hold the PS5’s power button until the PS console beeps twice before you can shut it down. To turn it back on, press the Power button again.
Fix 4: Unpair PS5 Portal and Reconnect to the Console
Now, you can resolve the issue by disconnecting and reconnecting your PS5 Portal from your PlayStation 5. To fix a malfunctioning PS5 Portal, you will need to reset the console factory (more on that further below).
- In Settings > Accessories > Bluetooth Accessories, highlight the controller you want to disconnect and click Disconnect.
- Click on the Options button and select Disconnect.
- To disconnect the PS5 Portal, select OK.
- Using either a wireless or USB connection, restart your PS5 and register the PS5 Portal again.
Fix 5: Keep the PS5 Portal Close
The PS5 Portal and PlayStation 5 use Bluetooth 5.1 for connectivity, but interference from nearby devices, physical obstructions, and reflective surfaces can decrease Bluetooth’s range.
When you keep your console and TV in separate rooms, you may experience random disconnects or lags. You can connect the PS5 Portal to the controller or use it in wired mode.
Fix 6: Factory Reset Your PS5 Portal
You may want to try soft resetting your PS5 Portal if the problem persists. In order to do that, hold down the PS button for 10 seconds until you see the light bar turn off. In order to turn the PS5 Portal back on, wait another ten seconds and press the PS button once again.
If that doesn’t work, you need to hard reset the PS5 Portal. By doing so, the controller’s settings will be restored to factory settings, thus resolving significant connectivity issues. In order to do so:
- If you do not have a secondary PS5 Portal, force the shutdown of the console by pressing and holding the Power button.
- Press the Reset button inside for 3 to 5 seconds with a SIM-eject tool or paper clip inserted into the small hole at the back of the controller.
- Then turn on your PS5 and re-register your PS5 Portal over USB or wirelessly (if you have more than one).
Fix 7: Update Your PS5 Portal
Updates to the PS5 Portal firmware are released occasionally by Sony to improve its stability and resolve known connectivity problems.
If your PS5 Portal works with a wired controller, select Wireless Controller Device Software under Settings > Accessories > Controller (General).
Fix 8: Update Your PlayStation 5
It is also possible that your PS5 Portal issues are caused by out-of-date or buggy PS5 system software, which you need to update to resolve the issue.
Note: For the update to work, you will need a functioning PS5 Portal.
- Navigate to Settings > System.
- Ensure that System Software Update and Settings are selected under the System Software section.
- Select Update System Software.
- Choose Update Using Internet.
- If you have any pending updates, wait until your PS5 finds them and installs them.
How to set up your PS5 Portal for Remote Play
Your PS5 Portal must be turned on or put into rest mode before starting Remote Play. Ensure the following settings are set on your PS5 Portal. These settings cannot be changed.
- You will need to connect your PS5 console to the Internet.
- If you are using your PS Portal account, sign in.
- Make sure the PS5 console’s system software is up-to-date.
- Select Settings > System > Remote Play from your PS5 console’s home screen to enable remote play.
How to reset your PS Portal
You are signed out of your PS Portal when you reset it, and all your data and settings are lost.
- Swipe left from the top right of your screen to display the quick menu.
- To reset your system software, go to Settings > System > System Software > Reset Options.
- Then select Reset.
So, that’s how you can easily fix it if the PlayStation Portal won’t turn on or wake up my PS5 issue. It’s our hope that this guide has helped you. If you need more information, comment below.
