Step 1: Unplug the power cord and wait for 30 seconds
Step 2: Wait for a few minutes for the bridge to start up
You need to connect Hue bridge to the same wi-fi network as your mobile device for it to work. Also, make sure the internet is up and running.
Method 2: Restart your Router
Since the Hue app needs a working internet connection to work, maybe the problem is with your internet connection. Restarting your wi-fi router might fix the problem. Also please check if your internet is working or not.
Note:
Restarting your Wi-fi router doesn’t mean resetting it. Restarting and Resetting are two different operations. Please only Restart your router.
Method 3: Update the Hue App to the latest version
Check if there is the newest update for the Hue app. If there is one, please immediately update the app to the newest build and check if the issue persists.
To update the Hue app:
Open Playstore/Appstore and search for the Hue app.
Click on the update button and wait for it to install.
Make sure the app is installed successfully.
Method 4: Uninstall and Reinstall the Hue app
Before we go for the complex fixes, let’s try to fix this app with a simple fix. Uninstall and reinstall the Hue app and check if the hue bulb is working. Don’t just clear the data of the Hue app and check. Uninstall and reinstall it from scratch for the best results.
You can install the Hue app for Android here and iOS here.
Method 5: Check your Bluetooth connection
All these bulbs work with the help of Bluetooth. So, make sure you are near to the bulbs when controlling them, and also make sure you are on the latest Bluetooth version.
Method 6: Remove and add the bulb to the Hue app
Try removing and adding the bulb in the hue app. After removing the bulb, first, close the app and force stop it[ Settings -> App and games -> Select Hue App -> Tap clear data and cache]. Then open the app again then add the bulb.
To add a bulb in the Hue app:
Step 1: From the Add light screen, tap Use serial number
Step 2: Now, Type the Text characters printed on your bulb.
Method 7: Switch on the light switches of the Hue bulb
Philips Hue bulbs only work when the light switch they’re connected to is turned on. Check the plugboard switches for the bulb you are trying to turn on. If the switch is turned off, try turning it off and on.
Never turn off the plugboard switch of the Hue bulb. There is some glitch that is triggered when the switch is turned off. So, be careful.
Method 8: Check if the bulb is defective
The bulb might be defective if all the above methods are not working. Try replacing the bulb. You can buy a new hue bulb from here. If you are planning to buy multiple bulbs, buy a Hue bridge also to manage all your bulbs easily.
Conclusion
These are some of the methods to solve the Philips Hue bulb not turning on the issue. If the above methods don’t work for you, please try to contact support as they might have some different approaches for these types of issues. Also, if you have any other solutions or queries, please comment them down below.
