Fix: OnePlus 11 and 11R Not Receiving Incoming Calls

Oneplus 11 and 11R are the latest flagship offerings from the OEM, and many claims that the company is finally returning to its roots with the release of the Oneplus 11R. This has led to a great increase in sales for the Oneplus 11R in many markets, leading to a huge number of Oneplus 11 users. Unfortunately, this device has had some quality control issues, and some unlucky users have been on the bitter end of it.

One issue that has been common for both devices is with incoming calls. Some Oneplus 11 and 11R users have reported that they cannot receive audio calls on their devices. In this article, we will look into all the possible solutions one such user can try to resolve the problem. So without any further ado, let’s get into it.

How to Fix OnePlus 11 and 11R Not Receiving Incoming Calls?

There are a few possible reasons behind this issue. Firstly, it could be a network issue with your service provider. Secondly, it could be your device’s software-related issue. And thirdly, it could be a hardware defect issue as well. Well, whatever the case, let’s look into their solutions.

Check your phone signal:

No phone call will go through if you are in an area that lacks network coverage. So before trying out any of the other solutions mentioned below, check the network or signal strength on your phone’s screen. If you do not see many bars, that is the cause of your problems.

If there is good network coverage, but you still do not get any calls, try the next solution.

Cancel Call Forwarding:

Phones have a call-forwarding feature that lets users forward their calls to any other number. Typically people use this to forward calls when they are busy with another call. But sometimes, some users accidentally select this option and set it for all calls. In such a scenario, you will never receive a call. So you need to visit the call forwarding section on your Oneplus 11 or 11R and turn it off entirely.

Open the Phone app.
Tap on the three-dot icon at the top and choose Settings.
Navigate to Call > Call Forwarding.
Tap on the option Turn off.

Try the next solution if turning off call forwarding does not help you.

Reboot your device:

Another simple fix that you can try is a restart. Most software issues can be fixed with a single restart of most electronic devices. And the Pixel is no exception. You can try the restart option even with the Pixel 6A call not coming. Hold the Volume Up and Power buttons together for a few seconds until you see the restart button on your screen. Tap on the restart and wait till the process completes.

Now try using the Oneplus 11 or 11R again. If you still do not get any calls, try the next solution.

Use the Airplane Mode trick:

The Airplane mode trick is a quick fix that has worked wonders on many devices with call issues.

Swipe down from the top to open the notification and quick settings panel. In the quick settings panel, you will see the Airplane mode icon. Tap on that icon to turn it on. Once it is turned on, your mobile connectivity will be terminated entirely.

Wait a few minutes, and then turn it off again. Now check whether you can receive calls or not. If you are still stuck with the issue, try the next solution.

Update your smartphone:

If you are using an early build of the latest Android on your Oneplus 11 or 11R device, there is a possibility that it could be buggy. So you need to check for any new updates for your smartphone, and if you see an update, install it on your phone.

Open your phone’s Settings app.
Scroll to the bottom and find the option About device. Once you see it, tap on it.
Now tap on Software Update.
If there is any update pending, you will see it here. Follow the on-screen instructions to install the pending update.

Once you have installed the latest OS version on your Oneplus 11 or 11R, try calling on your number again. Try the next solution if it still does not work.

Reset network settings on your Oneplus 11 or 11R device:

Resetting the Network Settings will possibly resolve all the network-related issues on your mobile phone. To do the same, follow the steps mentioned below:

Open your phone’s Settings app.
Navigate to Additional Settings > Backup & Reset.
Tap on Reset phone.
Then tap on Reset network settings.
To confirm your action, tap on Reset Network Settings in the pop-up that shows up.
Wait till the reset process is complete.
Restart the phone after the reset.

Now try on your smartphone again. If you still can’t receive any calls, try the next solution.

Factory reset your Oneplus 11 or 11R:

Factory reset is an option you should consider as a software inconsistency could be the cause of your call problems. And performing the factory reset will clear every bit of data on your phone. So you need to create a backup of everything necessary to you and complete the factory reset.

Open your phone’s Settings app.
Navigate to Additional Settings > Backup & Reset.
Tap on Reset phone.
Then tap on Erase all data.
Your smartphone will ask for the passcode to initiate the reset option.
After you enter the correct passcode, you will see the options to erase everything except the eSIM profile and to erase everything including the eSIM profile. Choose as per your preference here.
Wait till the reset process is complete after that.

Once it is complete, your smartphone will restart. It will have none of your previous data, and you will have to set up everything on your phone like you did when you first bought the device.

You should try the final solution if the call issue is unresolved even after the hard factory reset.

Contact support:

If none of the solutions mentioned above worked for you, there is a possibility that the problem is with the hardware on your device. It is not out of the ordinary to receive a faulty device, but this is not something you can fix on your own. You need to visit the nearest Oneplus service center and inform them about your issue. They should be able to help you out with your problem. Since this is a new device under warranty, you won’t have to pay a penny for the repair.

So this is how one can fix the OnePlus 11 and 11R not receiving incoming calls. If you have any questions or queries about this article, comment below, and we will reply. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.