Fix: OnePlus 11 and 11R Fingerprint Sensor Not Working

Oneplus recently launched their 11 series smartphones; this time, we do not have a Pro device either. We have two devices this time, firstly, the vanilla Oneplus 11 and the second one, the Oneplus 11R. Oneplus 11R is priced much lower than the Oneplus 11. Despite being flagship series smartphones, both these devices have had some issues since launch. Some users have pointed out that they are having problems using the fingerprint sensor of their Oneplus 11 smartphone.

The fingerprint sensor not working correctly could be a hardware or software issue. You can fix it without hassle if it is a software issue. However, if it is a hardware issue, you can set it up only with the help of the Oneplus service centre. If you are one of these troubled Oneplus 11 users, this article will help you. Here, we have mentioned some standard solutions that you can try to resolve this problem. So without any further ado, let’s get into it.

How to Fix OnePlus 11 and 11R Fingerprint Sensor Not Working?

The fingerprint sensor not working issue could arise with any smartphone. But this list of solutions is catered to specifically Oneplus 11 users. Indeed one of the solutions mentioned below should work out for you.

Make sure you are using the correct finger:

As simple as it may sound, sometimes you mistake setting up your finger. Maybe you set up your index finger while setting up the fingerprint and then use the thumb to try and unlock the smartphone. It won’t work that way at all. So ensure you are using the correct finger. If you are confident you are using the setup finger to unlock, restart your phone and try again.

If it still does not work, try the next fix.

Check for any scratches or similar damage:

There is a possibility that you might struggle with the fingerprint if the area around the fingerprint is dirty. Or if there is any scratch in the glass. Minor scratches are not a problem at all. However, if the scratch is deep, the fingerprint sensor won’t work at all.

If you are sure there are no scratches or dirt around the area where the fingerprint sensor is, but the fingerprint sensor is still not working, try the next solution.

Remove and add fingerprint again:

Sometimes, the fingerprint stored on your device might be corrupted due to software inconsistencies. In such a scenario, removing the faulty fingerprint and adding it again might solve your problem.

Open up Settings on your phone.
Go to Security & Lock Screen.
Tap on Fingerprint Unlock.
Enter the password, PIN, or pattern of your device.
Tap on Next and choose the option to remove the stored fingerprint.
Tap on remove again to confirm your action.
Now tap on Add new fingerprint and set up the fingerprint again.

Try the following fix if you are still struggling with the fingerprint sensor.

Clear Cache:

Press and hold the Volume Up button and the Power button.
Choose the option to turn off the device.
Now press and hold the Volume Down + power button until you see the recovery menu on the screen.
Select the Wipe Data and Cache option.
Choose the Wipe Cache option.
Tap on Yes to confirm your action.
Then restart the phone.

Now try using the fingerprint again. If it still does not work, move on to the next solution.

Check fingerprint hardware:

There is an option to check the fingerprint hardware on your Oneplus device. If there is any fault with the hardware itself, it will show up here.

Dial *#808# and select the fingerprint test.
Then perform a fingerprint autotest.
If the device passes the test, it would mean that the fingerprint hardware is working well. You can be confident that the issue is entirely with the software.
Now turn on your device and check for apps that ask for fingerprint access. Once you find them, reinstall those apps without permitting them or reaccessing the fingerprint.

If you still struggle with the fingerprint sensor, move on to the next solution.

Switch to Guest User:

Oneplus, like other Android smartphones, lets you have multiple user profiles, similar to what we see with Windows machines. So try changing the user profile and check whether that solves your problem.

Pull down the notification bar.
Tap on the user account at the top right corner.
Select Guest User,
Now add another fingerprint and try unlocking with that.

Clear your fingerprint sensor and add it again if it works this time. And if the fingerprint is not working even with the guest profile, try the next fix.

Registration error:

This solution has worked for some Android users with fingerprint sensor issues.

Open up Settings on your phone.
Go to Apps.
Select Show system app.
Force stop “com. Fingerprints. services.”
Press and hold the power button and the Volume up button.
Long-press on the power off option.
You will see the option to reboot in safe mode. Tap on it and then choose Yes.
Once you are in safe mode, register your fingerprint again.

So these are all the solutions to fix the OnePlus 11 and 11R fingerprint sensor not working. If you have any questions or queries about this guide, comment below, and we will reply. Don’t forget to let us know which fix did the trick for you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.