If your AC adapter or USB Charging cable is damaged or faulty, change it with a new one. You can buy the new charger compatible with your device from the official Sony website or via Amazon, Flipkart or several other platforms. If the issue persists after trying another charger, move on to other methods to fix the issue.
Fix 3: Clean the Charging Port
Dust and debris can accumulate in the port, preventing the connection between the charger and the speaker. If you’re having an issue with your Sony SRS XB13, XB23, XB33, or XB43 not charging, you should clean the charging port. Use a soft cloth and a can of compressed air to clean the port. Gently brush away any visible debris from the port. Then, spray the compressed air into the port to dislodge any debris trapped inside. After cleaning the port, try to charge the speaker again.
Fix 4: Check and Replace the Faulty Battery
The Sony SRS XB13, XB23, XB33, and XB43 are all portable Bluetooth speakers that can be used to listen to audio on the go. However, if the speaker is not charging properly, it could be due to a faulty battery. It is important to check the battery and replace it if it is not working correctly.
First, turn off the speaker and remove it from the charging port to replace the battery. Unscrew the battery compartment and take out the old battery. Insert the new compatible battery and screw the battery compartment shut. Plug the speaker into the charging port and turn it on. The speaker should now charge correctly. If the issue persists, move on to other methods to fix the issue.
Fix 5: Try Using a Different Power Outlet
Try using a different power outlet or wall socket to charge your Sony SRS XB13, XB23, XB33, and XB43 Bluetooth speakers. Sometimes the problem is not with the Sony speaker but with the power outlet. The power outlet you are using does not provide enough power source to the device. Charge your Sony speaker with a different power outlet.
Fix 6: Factory Reset Your Sony Speaker
You can also factory reset your Sony Bluetooth Speaker. If you have any connectivity or other physical issue on your speakers, a factory reset may help you to resolve the issue. To factory reset your Sony SRS XB13, XB23, XB33, or XB43 speaker and fix a “Not Charging” issue, follow these steps:
- Press the power button until the speaker turns on.
- Now press the Bluetooth icon button and the volume down button simultaneously until the LED indicator light starts flashing.
- Release the Bluetooth icon button and volume down button, and the speaker will now be reset to its factory settings.
The battery may be completely depleted if the speaker does not turn on or the LED indicator light does not flash. In this case, connect the speaker to a power source using the supplied USB cable and charge the speaker for at least 30 minutes before attempting the factory reset again.
Note: A factory reset will delete all the paired devices and settings. So, you need to connect your Sony speaker to the Bluetooth device on your Android or iPhone device.
The last way to fix the issue is to contact Sony support. Sony Support can help you to troubleshoot the issue and provide the necessary repairs or replacements. When contacting Sony Support, please have your product model and serial number available.
Sony Support is available online, by phone, and through live chat, so you can choose the support option that best fits your needs. By working with Sony Support, you can quickly find the solution to the not charging issue and get your Sony SRS XB13, XB23, XB33, or XB43 up and running again.
Frequently Asked Questions
What are the common causes of the “not charging” issue on Sony SRS Speaker?
The most common cause of these models’ “not charging” issue is a malfunctioning charging port or cable. Other potential causes include a drained battery, a software glitch, or a problem with the device’s charging circuit.
How can I prevent the “not charging” issue from happening in the future?
To prevent the “not charging” issue from happening in the future, make sure to use the original power adapter and USB cable provided with the speaker, avoid using third-party cables, and avoid overcharging the speaker by unplugging it once it reaches a full charge.
Is there any warranty on Sony SRS XB13, XB23, XB33, and XB43?
Yes, Sony SRS XB13, XB23, XB33, and XB43 have a limited warranty. If your speaker is still under warranty and has a “not charging” issue, you can contact Sony customer support to have it repaired or replaced.
Final Words
The above guide mentioned some possible solutions to fix the not charging issue on Sony SRS XB13, XB23, XB33, and XB43 Bluetooth speakers. Hope this guide will help you to resolve the not charging issue on your Sony speaker. If you have tried all the mentioned solutions and still the problem persists, contact the Sony customer support team for further assistance.
