Wipe cache partition
To wipe the cache partition on your device, you must boot into recovery mode on Nokia 2.1, 3.1, and 5.1. If you clear the cache partition, your device problem can be resolved. Recovery Mode on any Android device plays a crucial role in troubleshooting the device problem.
If the problem still persists even after following up on the first step, then try to perform a factory reset on Nokia 2.1, 3.1, and 5.1. Follow our tutorial
Instructions for Hard Reset via Settings
If this method, doesn’t work, you can try the next hard reset method via recovery mode.
- In your Nokia 2.1, 3.1, and 5.1 devices, Go to the Settings app
- Now Additional settings menu
- Tap on Backup and reset
- Select Factory data reset
- Here you will find 5 different options to select
- To clear all the data, select Erase All Content and Settings which will wipe off all the data from your Nokia 2.1, 3.1, and 5.1
- Enter your password if you have a password on your phone
- Once you enter the password, it will now show a confirmation to erase data, so hit erase data.
- That’s it! You have successfully performed a hard reset.
Instructions for Hard Factory Reset via Recovery
Want to hard reset your Nokia 2.1, 3.1, and 5.1? then, enter the recovery mode first.
- First of all, Turn off your Nokia 2.1, 3.1, and 5.1.
- Now Press and hold the Volume Up key + Power Key on your Nokia 2.1, 3.1, and 5.1 devices simultaneously for a while
- Once you see the Nokia logo, you can release the button.
- Your phone has entered recovery mode, now you can select the language
- Now your device will enter the stock recovery mode
- You can select Wipe Data by just tapping on it
- Now select Wipe/Data to confirm and enter the verification code
- That’s it! Confirm and done!
I hope this guide was useful to hard reset your Nokia 2.1, 3.1, and 5.1.
Update software
If your device still has the black screen issue even after resetting your device, then you can try to check for a new software update or manually upgrade to new stock firmware on Nokia 2.1, 3.1, and 5.1. It was announced that a software update will debug and resolve the issue users are facing.
This should work! By following the above steps the user should not get this situation henceforth. In case you receive the same issue again, it is better to visit the nearest store and inform them about the issue. Make sure you also let him know that you have followed the above steps so that the showroom staff can think of some new idea.