Fix 3: Check your connection
Ensure that your connection is stable. To free up more bandwidth for NHL, disconnect all other devices using the connection. Further, unplug the router for one minute before replugging it. In the meantime, restart your computer or gaming console.
Wait until your computer or console comes back online after plugging your router back into the wall outlet. Make sure the NHL is launched again and check the results. If possible, switch to a different connection. You should switch to a cable connection if you are using Wi-Fi. If NHL is able to retrieve data now, connect to a mobile hotspot and check.
Fix 4: Power Cycle Your Network Device
When the servers are working correctly, it might be your end that is having problems. The first thing we need to do is connect your network device. Ensure that the computer is restarted.
Your modem/router must be unplugged from the power source. Once the modem/router has been turned off for two minutes, turn it on again. Ensure that all light indicators on your network device are green before you attempt to connect to the internet.
Fix 5: Try a different Domain Name System (DNS)
You may have trouble connecting to the Internet if your DNS is incorrect. To resolve this issue, follow the instructions here to use alternate DNS settings. Trying Google DNS servers won’t make any difference if you don’t notice any difference. Here are some of them:
- Primary alt number: 8.8.8.8
- Secondary alt number: 8.8.4.4
Fix 6: On Xbox, clear alternate MAC address
The first thing you should do is restart your Xbox console power cycle it, or physically disconnect your console to reboot it. After that, try clearing your alternate MAC address as follows:
- Enter your Xbox settings.
- Select “Network“, then “Advanced Network Settings.”
- Select “Alternate MAC Address” and click “Clear“
- In addition, you might want to try switching the NAT type to Open to improve your connection speed.
Fix 7: On PS4 or PS5, change the NAT type
If you’re using a PlayStation 4 or PS5, power cycle the console. After that, change the NAT type to Type 1 since it provides more bandwidth and stability when playing online games. Here’s how you can do it.
- Visit your router’s login page.
- Fill out the required information and log in.
- Go to your router’s port settings.
- For your PS, open the ports listed below. TCP: 1935, 3478-3480; UDP: 3074, 3478-3479
- Your router should be restarted after you save those settings.
- You will now need to restart your PS5.
- To test your PS5’s internet connection, follow the steps above.
- There is now no need for you to use NAT type 2 or closed NAT.
Fix 8: Check your date and time settings
To ensure your device is secure, NHL also checks your data and time settings when it connects to NHL’s servers. Your connection request will be blocked automatically if you enter an incorrect date and time. You can let your device set your date and time automatically by going to the settings on your computer or console.
Fix 9: Reinstall the Game
You can resolve the issue by uninstalling NHL and restarting your device. You should then reinstall NHL and check if the error still persists. NHL 24 Failed to retrieve data can be fixed by installing a fresh copy of the game if your NHL game files have been corrupted.
You may need to contact EA Support if NHL continues to fail to retrieve data. You will be able to get additional solutions to the NHL 24 Failed to retrieve data problem from EA’s support agents.
So, that’s all we have for you on how to fix the NHL 24 Failed to retrieve data error. It’s our hope that this guide has helped you. Let us know if you need more information in the comments below.
