Update apps
To check for Play Store app updates on your Galaxy:
- Open Play Store app.
- Tap the More settings icon at the upper left (three horizontal lines).
- Tap My apps & games.
- Tap Update or Update All.
If you are on a Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:
- Open Play Store app.
- Tap the More settings icon at the upper left (three horizontal lines).
- Tap Settings.
- Tap App download preference.
- Select Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
Make sure to also keep your apps updated all the time by enabling the auto-update option.
- Tap Auto-update apps.
- Tap Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
Troubleshoot apps in Safe Mode
In case you don’t know what is safe mode, in safe mode, the system temporarily disables all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:
- Turn OFF the device.
- Press and hold your device’s Power button till the model name screen.
- When the SAMSUNG logo appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):
- Open Settings from Launcher.
- Tap on Apps.
- Tap See All Apps.
- Tap an app that you want to uninstall
- Tap Uninstall.
- Tap OK to confirm.
Factory Reset
Disclaimer
Factory reset will delete everything, so you want to make sure that you create a copy of your personal data such as photos, videos, documents, texts, etc. ahead of time.
- Open the Settings from the launcher.
- Scroll to and tap General management.
- Tap Reset.
- Select Factory data reset.
- Tap Reset to continue.
- Tap Delete All to confirm the action.
From Recovery:
- Turn off your phone.
- Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
- When the green Android logo displays, release both buttons.
- The Recovery screen menu will now appear
- Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
- Press the Power button to select ‘Wipe data/factory reset.’
- Use Volume Down to highlight Yes.
- Press the Power button to confirm the action to clear your phone data.
Visit the Service Centre
Although it’s rare, some cases of the issues on Samsung Galaxy devices may have bad hardware as the origin. If a factory reset won’t help in fixing your issue, visit your local Samsung store or Service Center so a qualified Samsung technician can examine the hardware. If needed, they may send it in for repair or replacement.
Do you own a Galaxy Device, or any Android device and need these types of simple tutorials? Then stay tuned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Galaxy are coming soon.
If you have any queries regarding this, the comment section is always available for you.
